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April 2024 by Agustin and Christina Medina
Elena was a great help thank you very much!
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December 2023 by Robert Wheeler
Very helpful, friendly and knowledgeable staff. Answered our questions and provided excellent advise
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September 2023 by Tracy M.
On Sunday September 10, 2023 I went to Daniels jewelers to purchase some silver bangle earrings. There were two sales associate, one male and one female both young. The female associate had on a romper short outfit that was not appropriate. The store open late. The male associate said he was not feeling well and proceeded to leave the register multiple times before completing my transaction. To top it all off they did not disclose to me when I applied for Daniell's credit card that they would be running my information through five different agencies. I am furious! My personal information as well as my Social Security number was passed around, like an offering tray at church on Sunday. Something needs to be done. And today's society credit card fraud is rampant. They did not disclose to me or notified me that they were going to pass my information out like that, and even though I was the proved by one of these agencies I declined I was irritated and perturbed beyond measure. I just paid for my purchase and did not want anything else to do with them and because of those five inquiries, my credit score dropped points in one day for credit that I didn't even use and declined. Merchants get kickbacks for credit applications with outside creditors.
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August 2023 by Hammer Bullet
First of all, this business is ran by employees that are not trained from customer service to register. Maria the store manager is extremely rude and is always talking about her personal life before attending to customers. I went in to make a payment and she decided to take her time to try on rings while I waited at the register. Her tone of voice is rude, I've asked for the catalog and she said they weren't available only to find it on one of the end tables. I told her that I was short in time and she responded that she was training and I had to wait. I asked for a supervisor and she handed me her business card and said "YOURE MORE THAN WELCOME TO COMPLAIN, HERES MY INFO" I was appalled by her demeanor. I will never do business with this company. Nor do I recommend. Once you complete a purchase they're not treating the same. Very dissapointed glad I don't have to go in. Maria needs to work somewhere where there's no customer interaction her attitude and lack of experience is unacceptable at any growing business. ? smh
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August 2023 by Guillermo Lucar
11:05am 07/29/2023 employees still trying to set up the store to open. Unbelievable, so unprofessional
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April 2023 by Rachel S.
I was extremely interested in purchasing a band and potentially an upgrade on my ring. I walked in and got greeting nicely. These a large purchases and it takes time to make a decision on these purchases. Once I was there for more than 10 minutes asking questions the manager Maria who was helping me started to seem very annoyed. She seemed like she was trying to push me out and didn't want to wait on me any longer. I was the only one in the store so I didn't know what her deal was. I walked out and decided to walk back in just to speak to a manager. Once she told me she was the manager I was taken away. Why would you push someone out and have such an attitude with someone trying to spend thousands at your store. I was so bummed I couldn't shop there anymore because of the experience I had. My ring was bought at a Daniels and now I'll never go back because of her. I hate that. Word of advice don't go to this store. Go to another daniels because Maria will make you feel stupid and she is not willing to take time and help you. Horrible service and she has no business dealing with customers buying jewelry. Shame on her.
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April 2023 by Sonia M.
I had buoght a 1.04 heart shaped diamond at the jewelry mart in downtown. I had it for 13 years. I was afraid to take it to get a setting because they trade diamonds. I decided to take the chance and set it. I walked in to the Daniels at the Whittwood mall and told the sales lady I believe her name is Maria that I wanted to set it but afraid it would be changed. She said oh we have been here for a lot of years and we're reputable. She wanted me to leave it for the Jewler. I told her just measure it and order the setting but for some reason she said that was not possible. I eventually did leave it. It took 1 week to order the ring setting. And I had to insist to give me MY diamond back. I picked up a diamond and I checked it but where you pick up those items that corner us bad lit. I explained I don't see the fissures that I had seen with my magnifying glass. The lady -Maria said I see it. So I signed the paper that I did pick up my ring. Anyways when I got it home I could NOT see the fissures on the dent of the heart and then noticed the pavilion of the diamond was short. Like it was almost flat. I called bank and told Maria this is nit my Diamond. She said you signed fir it and yelled it is your diamond it is your diamond. I asked who the Jewler was and she said Henry. I said Oh NO I seen his name in bad reviews. She yelled no it's not. It's in the BBB site. I knew I had problems. They change gems and once he had set ut you can't tell the size of the bottom of your gems because they are mounted already. I don't know how many people that have been ripped off using that trick but that's stealing !!! The man that works in the jewelry switches the gems. He is a thief !! I plan on following up with a 3 rd party. Look at how short the bottom is compared to the top of the diamond.After I sent feedback to the email I wasTold to with what happened. I was told someone would call me. The persons name was candy and she wanted me to drive to the Compton store so she can have a chat with me. I told her why in the receipt it does not have a measured description and weight. She said oh that store does not have weights. In fact hardly any of our stores have weights. I'm like but your a jewelry chain how can you not have a scale? I took the diamond to a gemologist and bought a eye glass to look at it. Both he and I could nit find the broken chip on the indentation of the heart neither the small white shatter spot it had near the indentention But it did test as a diamond. I had paid for the setting so I had to go pick it up.The manager said oh it was canceled because our jeweler does not want to work with you. I told her I went through all of this for nothing. The diamond was changed. I'm worst off than when I started. I seen the side of her lips make a half smile and I lost it.. the female assistant with the large tattoo on the side of her calf said I'm going to call security. I told her go ahead since I should be filling out a police report. I was handed back my credit card and started walking out I seen the female assistant with the tattoo filming me with her phone. I had to get out of that hole. When I got to my car I seen the skinny male with the white completion stand out side of the door. The female assistant with the tattoo told him something and they started laughing. That was my experience with this place. I'm putting a picture with the receipt I was given with the general description of my diamond
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October 2022 by Ana R Portillo
Terrible merchandise. Too expensive, badly made.
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October 2022 by Alfonso Hernandez
Buy a 9.25 Silver chain
Now it is dark in color
I don't understand how @Daniles Jewelry sells this material
I went to the store and they tried to clean it and it had no results.
I have made a complaint and received a response from the corporation.
+++I told you that I want to return the chain
It's something I can't use anymore.
DON'T BUY ANYTHING
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October 2022 by Antonio Ro
Kind folks
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September 2022 by Ana Rocio
Terrible merchandise. Too expensive, badly made.
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May 2022 by Tony Jr.
Kind folks
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March 2022 by Liz C
DO NOT WASTE YOU TIME OR MONEY . HORRIBLE CUSTOMER SERVICE FROM THE "MANAGER"MARIA SHE ARGUES INSTEAD IF LISTENS IGNORES YOU RATHER THAN HELPS YOU . FORCES YOU TO PURCHASE JEWELRY INSURANCE THEN WHEN YOU NEED TO USE IT THE PROBLEMS WITH THE JEWELRY DON'T EXIST . SHE HAD FUN SMILING SAYING SHE IS THE MANAGER WHEN I ASKED FOR A MANAGER. THE OTHER WOMEN TOLD ME I AM SORRY I CAN'T HELP YOU SHE IS THE MANAGER.BLEW MY MIND THAT SOMEONE WHO HAS NO BRAINS OR CUSTOMER SERVICE BIS A MANAGER IS AT THIS LOCATION. WE CLOSED OUR ACCOUNTS AND WITH GO TO A DIFFERENT JEWELER FOR OUR NEXT THREE PURCHASES
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March 2022 by Audrey W.
I went in a few weeks ago with a necklace from my boyfriend. He had a special locket etched with our pictures on the inside, but the chain wasn't quite right, so I took it to Daniel's to remove the clasp on a new chain and put the locket on that one. I showed the two people at the front desk the necklace and our pictures inside-- they were so sweet. But I had to leave it with them because the jeweler wasn't in. When I went to pick up my necklace a few days later, the chain was fixed but the locket was ruined. I was devastated. The sweet little etching must have been put under direct heat (but it didn't need to be because only the chain needed the clasp removed, not the locket), and the etching is now warped. It was just a mistake, I understand-- but I think the jeweler should've been more careful. And the two people at the front desk (different from the first time I went in) still had me pay full price (actually, they tried to charge me extra first) even though my necklace is destroyed. $30 for a botched job is $30 too much. Just be careful and make sure you give explicit instructions if you go there.
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March 2022 by Polo S.
Oh man this place has been my go since I move to whitter in 2014. Deals and fine jewelry what else can you ask for.
