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December 2023 by Itzel P.
Clean building and professional staff. Comparing to other Citi Banks this is the one I'd rather visit even if I lived far from here. There's plenty of parking as it's in the Whittwood Shopping center however the bank has its own parking lot or at least more private. Staff is extremely helpful and friendly.
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September 2023 by Megan M.
Heidi is the queen of Citi! She's so helpful and informative. Every question I had she answered completely. Heidi is why I am a happy Citi client ! Heidi forever !!!!!
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May 2023 by Yeon M.
Citi Bank located on 15410 Whittier Blvd, Whittier, CA 90603 has violated CA BUSINESS AND PROFESSIONAL CODE 17200, Chapter 1 of Part 3 of Division 7. My husband and I, each with separate business accounts have endured much grief in December 2022 and April 1, 2023 through May 26, 2023. What we have experienced is an unfair and deceptive business practice with misleading advertising. The branch manager, Yolanda Slim, neglected to fulfill her duty of Standard of Care when I addressed the issue. She refused to review the evidence to prove that they owe me $700 bonus, the same evidence that resulted in paying the bonus and this negative feedback after filing complaints with Consumer Financial Protection Bureau four times. She argued to say that my $10,000 of $25,000 deposit to open a new account came from Citi accounts. Ironically, Citi's own online banking page shows otherwise. Her professional negligence resulted in two months of agonizing grief and loss of interest payment from my other bank. This is my second time fighting for the bonus. With my husband's fight for his bonus, we noticed Citi's repeated pattern of unfair and deceptive business practice. The repeated pattern follows these steps: 1) the branch offers the bonus on a flyer, 2) Citi doesn't pay the bonus within the time agreed, 3) the Personal Banker at the branch opens an investigation for Executive Response Unit (ERU) , 4) Citi's ERU then sends out a letter to the customer stating that he/she/they are not eligible for the bonus and to see the terms and conditions attached to the letter. Ironically, they are the same terms and conditions that our Personal Banker at its branch followed to check our eligibility for the bonus and opened our accounts. My husband and I have received several bonuses from Citi in the past, and through our Personal Banker, we have learned that the "180 days" mentioned in the terms and conditions refers to the date of "opening" the previous account, but it is not clearly stated in the terms and conditions. It is written to confuse the customers or ERU does not understand its own terms and conditions. Chase bank uses the same rules of counting days from the previous account "open date" and not "closed date" when they check for eligibility to open an account for the bonus. While Citi holds your funds hostage while you put up a fight, they make money on your money with no intention to pay any interest. The customer must keep its minimum required balance in the account to avoid any monthly maintenance fees and must keep the account open to receive the bonus, when the customers finally win the battle. This is another dirty tactic to borrow money from its customers without paying a penny for it. My husband and I saw Citi as a financial giant that we could trust. These three experiences of the same unfair and deceptive business practice with repeated pattern, within the last six months, completely erased any positive thoughts about Citi. I regret promoting their bonus deals to my friends and loved ones.
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March 2023 by Kris L.
Why does anyone do business at Citibank? Especially this branch when they actively complain about customers and share on the floor how they avoid helping customers. This branch is so terrible driven by policies that actively work against helping customers. You have so many options don't choose here.
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February 2023 by Su P.
when you only have lunch hour to cash a check and that's when they don't have a teller on duty. really??
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February 2023 by Tommy L.
friendly staff and good customer service! didnt have to wait too long and the lady that helped me make a business checking account was awesome! very fast with what she does too!
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February 2023 by Amanda L.
I went to this Citibank and Heidi bucher was the one who processed my credit card for me. She is the best so informative and helpful. Recommend her 100%
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February 2023 by Juan C.
I opened up a business account with the business department (heidi butcher) I believe she made me run around getting a bunch of documents and paperwork and she finally they told me everything was good. So Everything was in order and I would get a debit card within a couple weeks. But I did not get anything I went on to check and was told my account was closed because they needed further information I wish I wish I would have known that. I'm guessing that the business department never submitted the i for they needed and I have email proof . The teller seemed like she was doing her best but her manager came over and treated me like I had tried to open a fraudulent account. She tossed the check a had gotten from a vendor at me. Told me she couldn't help. Honestly this whole situation has me fuming I can't believe that a bank can stay in business treating customers like this.
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January 2023 by A. Mickey P.
One Star is "NOT GOOD"? It should be HORRENDOUS.I spoke to a representative named "Shine". I could not understand a word this lady said. Why do you not have folks at a local branch answer our calls? instead, you relay the call to a foreign land where the folks there are trying to help but are simply unintelligible. I am not assuming this, this is what "Shine" told me. Get your cash out of these big banks; they do NOT care about you. I will remove my money from Citibank tomorrow. Absolutely the worst
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January 2023 by Jacob A.
I fell for a third party scam unfortunately and Citi not only closed my account which was necessary to protect me, but now the lady who works here is telling me I will never be able to open a checking account with them again. People fall for scams everyday and Citi bank is treating me like I am the criminal here. I was scammed I am just as upset about this as Citi yet somehow I'm being treated like the bad guy. Not fair, all I wanted was to open a new Citi account after learning a lesson about scammers. But I guess they see ME as the criminal.
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May 2022 by James K.
Excellent branch here staff are amazing and helpful I'm am very happy to be doing business with citi bank with staff like this they have at this particular location:)
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April 2022 by Ken C.
Worst customer service. They don't know how to train their tellers, slow and rude. Showing disrespect to Asian.
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March 2022 by Donna S.
If I could give this bank less than one star I would. They are advertising a special that if you open up A certain type of account you get $1500 if you leave it in for six months or more. Well I did. It was money from a trust that I was managing and it was imperative that I close this trust in The new year. That means everything had to be closed out by the end of December. So I close the account at the beginning of December and they had not given me the $1500 credit that was due. They had to do an investigation and that investigation went into the new year which screwed me up completely and now I am not able to close this Trust. As I said if I could give it less than one star I would.
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November 2021 by Andrea A.
I just cancel my credit card with Citi after being a long time customer they don't protect there customers and side with merchants 100% I booked a hotel with Priceline and I was charged twice and I called to let them know they credit me and then Priceline said the trip was non refundable even when it was a mistake so citi card sided with them even though I provided a letter and receipts as proof I had to pay the same room 2 times! Use another credit card!
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August 2021 by Christina R.
I'm very disappointed in this bank. I've tried several days now to get ahold of a person to schedule an appt for a new account and they NEVER answer calls. If it wasn't for the GREAT service at the Placentia branch. I'd be done with Citibank for good. But it would be nice if they could do their job since this location is nearest to my house. So disappointed.
