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October 2023 by Cristina De Anda
Customer service is terrible they never greet any customers they only have one teller expect to wait even if it’s just two customers…..it’s really unfortunate that the manager doesn’t assist the teller when she knows they have customers it’s usually empty but for some reason still super slow
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July 2023 by Itzel P.
This bank is usually empty. There are about 3 tellers and only have to one and at the most two working with customers. While on their phone or talking amongst each other. The wait time can be painful as it is obvious that it's not to busy and staff can work a little faster to get clients moving. The parking on this shopping center is also as bad. People drive to fast or to distracted to pay attention to other cars. Understand parking is out of their control but just a thought to share with the rest of yelpers.
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August 2021 by Christina R.
This isn't the first time at all. This bank is never avail to answer calls. I've spent the entire day trying to get ahold of someone and you get transferred to a call center and then transferred back only to me told they are not avail to answer calls. This has happened every single tone I try to reach this branch. I recommend going to the branch on Valencia. If it wasn't for the other branch I would've been long gone from this bank. I'm trying to book an appt with them because It's the one nearest to my house and I just can't get through. Last time this happened, I walked in just to be told I need to call and make an appt. so annoying. Don't go to this bank.
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April 2021 by Jose V.
This review is specifically for city bank corporations . I open my account last year, I had over drawn my account for 2 days and now they tell me is closed. I waited for a manager and never answered the phone I was waiting for 1 hour until I hang up and they said my check will arrived in 60 days because my account is closed. That doesn't make any sense. I hope no one else goes through this bad customer service from this bank. Close your accounts and move to different banks because this one sucks.
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March 2019 by Gina D.
Horrible service!! Rude tellers and extremely immature! Very unprofessional and high school mentality. Will note going back! Do not express themselves in a professional manner regarding costumer services.
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July 2018 by Luis P.
This's probably the worst customer service experience of my life.... the lil kid behind the counter has no manners whatsoever and the to top it off their AC was not working in hot a** day in sunny Cali... and he's response was.... ash it not working..... lmfao!
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February 2018 by Stacy G.
I have no problems with the tellers! They are GREAT! PSHHH! Mario( the manager or stupidvisor) on the other hand is a piece of work! He is rude! Always has a stank face! The line could be out the door and he does nothing to help the tellers. I never really see him do anything except walk around and "HELP".
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January 2018 by Kevin C.
only two tellers with a line of over 20 people. the two managers sit at their desk and talk about nothing instead of helping. small cramped area , would imagine this being an atm not a "bank"
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September 2017 by Leslie E.
I love the way you deposit your money for the credit card to make a payment all you have to do is take to put your card in. it asked you like three questions then you put the check in and you're done. It took me no more than two or three minutes to make a deposit. It makes the Cosco card so worth it. I wish they would've put it in the Costco magazine so I would know earlier.
