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July 2023 by Janessa Emond
Yesterday I took my son to Wells Fargo to open an account. No one offered to help us and said that no one could open a new account and we had to make an appointment but there weren't any appointments and we had to wait until maybe 4pm. We left. We went to B of A by our house and were welcomed by everyone who walked by us. We were helped within seconds and sitting in an office opening up a new account. I stayed out of the office in the lobby area and every associate who walked by me asked if I had been helped. He opened his account in less than 30 minutes. We felt so welcomed at this bank and am very glad we went there. Wells Fargo lost a customer but B of A gained one! Thank you to all who helped and made us feel so welcome.
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July 2023 by Maria Hernandez
This branch needs more workers to provide adequate customer service. Every time I come, I have to wait in long lines. Members with a safe box need to wait in long lines just to get checked in, unacceptable.
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March 2023 by James J.
The people who work here give terrible customer service and are extremely bad at explaining things. If you like walking out of banks with a loss of confidence in your financial institution and a feeling the folks there do t have a good handle on what they're doing, this place is for you!
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December 2022 by Bruce LaMarche
I only go in to get rolls of change. Today, I gave the man one $20, and three $1 and asked for two rolls quarters, one of nickels and two rolls pennies. My cash could not be read by their machine and he dismissively stated he would make an exception "this one time". My freaking bills were bad because you closed early yesterday and they remained in my pocket overnight. The service and erratic hours of this branch want me to close all of my accounts with B of A. Service is abominable.
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September 2022 by Lisa S.
NO CUSTOMER SERVICE AT THIS BRANCH AT ALL!!!! I was in this branch today at 12:03 and only one teller who was waiting on a approval for 19 minutes!! The whole transaction took him 26 minutes in the teller line. I was third in line and it took so long that the man in front of me left. I asked twice if I could get some one to help the teller line and then two employees that were ladies walked to the back teller room and giggled, then said "sorry for the wait"!!! I get great service at Citibank! I will be closing my account at Bank of America!!!
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April 2022 by Ronald W.
On 4/5 I went to the Whittwood B of A branch to transfer funds from CD to checking for our church. Hector Amezcua assisted me. He was very professional, helpful, and courteous. This branch has always provided excellent service and the entire staff is accommodating. I also want to recognize Karina Lizette De La Torre who helped me the previous week with a similar transaction. Ron Whittemore
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March 2022 by Ronald Whittemore
Went to this branch to transfer money from CD to checking for our church. Karina Lizette De La Torre helped me. She was very professional and courteous. She was excellent. Thank you!
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March 2022 by Chris C.
Usually I do not really like this bank because limited staff and wait time. Also during Covid the bank was closed for long period where it made it hard to get to my safe deposit box. But I went last Friday and the staff that was on were nice enough to take the time to actually help with my request to close my safe deposit box. Before this last visit I had went in and there was not that many people and I was told that I need to make an appointment to close out my box even when I did not see many customers This time in I was told the same thing to make an appointment but I insisted to wait and to have the box closed because I did not have time to take another day off to get this done. The manager Kevin and the two staff Marilyn and Susanne was very nice and courteous and took the time to close out my box. Marilyn who was going to break decided to not and helped look for my file to close out the account. Kevin and Susanne always had a smile during the process. I may not like the location because of the temporary close but the staff were awesome.
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January 2022 by Carlos A.
Depositing checks is the worst with bank of america not sure why there is a variation of days my check is on hold and why the atm says a due date for the check and next thing you know theres an extended hold, thinking about going back to chase or wells fargo after the 10th time you guys hold my money
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November 2021 by Joi S.
The worst service of any bank branch I have ever utilized. A 40 year account holder and told a simple transaction needed an appointment, with none available, or wait an hour and a half for assistance.
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August 2021 by Zatreanu Hariton
a taller, brunette boy who works here in front of the entrance next to ATMs, is the second time I come to this bank to deposit money and checks but I asked him to go to the counter for camel over ten thousand to deposit and a few mi in checks and to be easier I wanted at the counter but he refused and he told me that I can also deposit at ATMs then I refused and I left I will go to another bank that will help you and they are more hospitable. I do not recommend this bank because of the staff.
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July 2021 by Fer G.
Worst place, I've been calling non stop no answer, no appointments, I'm really thinking about leaving BOFA, this is horrible service
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July 2021 by Faviola C.
Highly disappointed in the way they spoke to me. As if I was a bother for coming in to withdraw money. Gentlemen at the window, told me I could do the same at the ATM, as if I didn't know. He barely looked at me during the transaction, in fact he was talking to another girl. Customer experience isn't a priority I guess. His name was Chris or Christopher, I was to annoyed to pay attention.
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March 2021 by Tiffany L
Be careful with the ATM! Someone must have a card scanner on one of the ATMs. I withdrew money out from my account on the 28th and yesterday I received a fraud alert yesterday saying someone was trying to withdraw an unusual amount.. Do not use these ATMs!
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July 2020 by Gina M.
Thier ATM machine has not been able to dispense cash in 4 days!! I have been a Bank of America customer for 30 years! I've had enough. I am moving all of my accounts to my credit union and will be closing this account. I'm not giving my business to somewhere it is not appreciated.
