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December 2023 by Giselle F.
The longest wait with so many employees In The back just watching the line it's ridiculous. The customer services is awful!
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September 2023 by Fernando Rodriguez
Pretty much what everyone else said. Manager is rude and snarky. Lines are long. All the tellers look like they hate being there. I avoid coming inside unless it's absolutely necessary. I drive to locations further away and avoid coming to this one.
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September 2023 by Martin G.
!!!!!be careful with the atm machines here. once i used it my account got hit with fraud and it showed that the money got pulled out from this location!!!!!!
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July 2023 by Larry OO
Almost didn't go just reading the reviews, but was pleasantly surprised everyone was friendly and helpful. While I was in line a lady came and asked everyone if they needed any help also speeding up the line if there was anyone that could use the automated teller. My teller was very friendly, and quick.People can't just be mad because its a busy area and its packed and have to wait.
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May 2023 by EVOQUE USA
I love working with Bank of America for both of my businesses however this was the worst branch i have ever been. They made me wait 15-20 minutes just to tell me i need to wait 45 more minutes. Lack of communication…
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May 2023 by MulataNYC
Never enough teller and usually long line. Very disappointed withBank of America!!!!!!
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April 2023 by san w
One teller working while one of the teller decided to stop helping customer and stand by the door to greet customer instead. There was a huge line of customer waiting while she left the one teller to do all the work by herself. She finally came back to her seat after the line build up even longer so it wasn't because her computer malfunction
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April 2023 by Brian M.
Now I understand the low rating.Teller took walk-in customer without acknowledging me standing next in line.Bank Manager did nothing to give acknowledgement of why they took the walk-in customer.Witnessed the bank manager be completely rude and condescending to the customer they chose to take before me.Another employee decided to come up and have a full conversation with my teller is completing my transaction.And then the teller acted as if it was too much trouble to hand an envelope to me for my cash.Do Better.
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February 2023 by Shane M.
WORST BANK OF AMERICA EVER Went there to try and get a paper statement with my name and address and have them notarize it, a new card cos mine was ripping. They said they don't sell cards at this Bank of America and can't notarize a statement. The teller told me to wait 10 to 20 mins for a customer service member so I waited an hour. I got there at 2:40 and waited until 3:40 cos they closed at 5. There were only 2 tellers and one customer service member. Would not waste your time at this bank. Go to another one.
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December 2022 by Mayra C.
This is basically a AMT machine that's it. One day a lady took out a device that looked like the ones they do fraud with. She said they were going to take it to the police station hopefully she did. I honestly just have this bank because I don't want to move all my payments but every time I need help they are ether unwilling to help or can't. Besides that there is no Bank of America near me, they have closed all of them down. A little fishy for me.
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November 2022 by Manuel Pereda
Walked in 1 teller and all the other supervisors walking and not helping no one else. They need to be cash tellers as well to keep the line moving I ask why 1 teller. They said they have call off today. Very very slow bank I wnt be coming hesr any more
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November 2022 by chris torres
JUAN CARLOS (JC) BARRERA IS THE WORSE MANAGEGR. VERY RUDE, POOR LEADERSHIP, gets upset because customers are asking for more tellers. Huge line, only 2 tellers & 4 associates standing around doing nothing instead of helping.
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October 2022 by Danielle T.
We came in here so that my husband could add me to his account. What made me so happy is that we didn't have to have an appointment! I mean yes we waited a while but the point is we didn't have to go back home and make an appointment. Ricardo helped us and he was so fabulous! He was very knowledgeable and he provided us with so much important information about the loan process. He was polite and personable. He was also very efficient! I would prefer to go back to Ricardo for all my banking needs. Ricardo if you read this thank you for making our appointment a pleasure! You are awesome!
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September 2022 by Jeanette Garcia
Thank you so much to Javier Lopez who helped me a lot this morning..He was very helpful and was able to answered all my questions and was extremely professional as well..I truly appreciate you and Thank you once again..?
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September 2022 by Vanessa J.
They always have 2 tellers working. Long lines even during the week and early morning. Thinking of switching banks just for this inconvenience.
