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March 2023 by James J.
The people who work here give terrible customer service and are extremely bad at explaining things. If you like walking out of banks with a loss of confidence in your financial institution and a feeling the folks there do t have a good handle on what they're doing, this place is for you!
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September 2022 by Lisa S.
NO CUSTOMER SERVICE AT THIS BRANCH AT ALL!!!! I was in this branch today at 12:03 and only one teller who was waiting on a approval for 19 minutes!! The whole transaction took him 26 minutes in the teller line. I was third in line and it took so long that the man in front of me left. I asked twice if I could get some one to help the teller line and then two employees that were ladies walked to the back teller room and giggled, then said "sorry for the wait"!!! I get great service at Citibank! I will be closing my account at Bank of America!!!
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April 2022 by Ronald W.
On 4/5 I went to the Whittwood B of A branch to transfer funds from CD to checking for our church. Hector Amezcua assisted me. He was very professional, helpful, and courteous. This branch has always provided excellent service and the entire staff is accommodating. I also want to recognize Karina Lizette De La Torre who helped me the previous week with a similar transaction. Ron Whittemore
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March 2022 by Chris C.
Usually I do not really like this bank because limited staff and wait time. Also during Covid the bank was closed for long period where it made it hard to get to my safe deposit box. But I went last Friday and the staff that was on were nice enough to take the time to actually help with my request to close my safe deposit box. Before this last visit I had went in and there was not that many people and I was told that I need to make an appointment to close out my box even when I did not see many customers This time in I was told the same thing to make an appointment but I insisted to wait and to have the box closed because I did not have time to take another day off to get this done. The manager Kevin and the two staff Marilyn and Susanne was very nice and courteous and took the time to close out my box. Marilyn who was going to break decided to not and helped look for my file to close out the account. Kevin and Susanne always had a smile during the process. I may not like the location because of the temporary close but the staff were awesome.
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January 2022 by Carlos A.
Depositing checks is the worst with bank of america not sure why there is a variation of days my check is on hold and why the atm says a due date for the check and next thing you know theres an extended hold, thinking about going back to chase or wells fargo after the 10th time you guys hold my money
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November 2021 by Joi S.
The worst service of any bank branch I have ever utilized. A 40 year account holder and told a simple transaction needed an appointment, with none available, or wait an hour and a half for assistance.
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July 2021 by Fer G.
Worst place, I've been calling non stop no answer, no appointments, I'm really thinking about leaving BOFA, this is horrible service
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July 2021 by Faviola C.
Highly disappointed in the way they spoke to me. As if I was a bother for coming in to withdraw money. Gentlemen at the window, told me I could do the same at the ATM, as if I didn't know. He barely looked at me during the transaction, in fact he was talking to another girl. Customer experience isn't a priority I guess. His name was Chris or Christopher, I was to annoyed to pay attention.
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July 2020 by Gina M.
Thier ATM machine has not been able to dispense cash in 4 days!! I have been a Bank of America customer for 30 years! I've had enough. I am moving all of my accounts to my credit union and will be closing this account. I'm not giving my business to somewhere it is not appreciated.
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April 2020 by J T.
My review is solely for Myra S. i been in other bank of america branches and have had some unusual requests. the hacienda heights branch would just cut me off and say no, cant do that without even trying. but i started going to the whittwood branch and found myra and omg! shes been amazing! thank you myra! i will be making the whittwood branch my primary branch to go to.
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March 2020 by Teresa B.
No disinfectant wipes. Told they wipe down the ATMs every hour!!! Didn't seem concerned AT ALL about current situation.If you must go, bring your own wipes!
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January 2020 by Selina M.
Karina de la torre literally pulls information out of her a** that is inaccurate. The teller girls are also the most incompetent slow staff I've ever seen. Sitting a piece of crap on their desks would probably do more for the bank than their staff will. Avoid at all costs. Nothing but mistakes.
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October 2019 by Michelle G.
This is the slowest BoA! It took me 30 mins to even get any help from a teller. The line was very long and still just 1 window open--management needs to review how many tellers are available, especially on busy days like Mondays and Fridays
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July 2019 by Arlene R.
HORRIBLE!!!!!!! Cashing a Bank of America check at their branch , and apparently they couldn't cash it because I'm not a customer. REALLY!!!! Exactly why I'm not a customer, their service sucks and and their branch manager (Susana Martinez) would benefit from customer service training!
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July 2019 by Hailey N.
Oh no! Nope! Don't even go here. Every check I deposit has been held over 2 weeks, since day 1. And I've banked with BofA for almost a year now. I have to go cash my check at Chase and deposit the cash every week. My debit card's chip broke and I needed a replacement, I had an address change and had told DIEGO the new address to send it to. It's been almost 4 weeks, no card. And today DIEGO refused to tell me where my card was sent and why money is missing from my account with nothing showing in my recent transactions. My money is just gone??? So now I have no card, no money, no explanation. So I called the branch to get in touch with the manager, but guess who keeps answering and hanging up on me....DIEGO! From 8:30am-now(3:50pm) I have been on hold with customer support. None of this sits right with me. FIRE DIEGO, UNPROFESSIONAL, LACKS CUSTOMER SERVICE SKILLS, AND WONT PROVIDE A CUSTOMER WITH ANSWERS! This branch has messed with my money! Is this lawsuit worthy?
