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March 2024 by Gus Medina
2020 Honda Accord here, Got an all new bumper with new paint and clearcoat, clean paint with glossy finish. This body shop does excellent professional work, be patient as excellent quality takes some time. They also take the time to work with your insurance company or the third-party insurance company, I highly recommend this body shop.
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February 2024 by Joe
Took my 2021 Altima here for front damage repair after a t-bone accident. It was my first accident in a long time, so I wasn't sure where to take it to. I found ACG after some research and I'm really glad I did.I was adamant on getting OEM parts since the car was basically still brand new. That's exactly what they did. They were transparent throughout the entire process & worked with my insurance to take care of everything. Big shout out to Joaquin, he was great to work with. I'd ask for him!Just got the car back after a few weeks in the shop. It looks amazing.Edit: I've noticed a lot of the reviews give low rating because they thought it took a long time. If you want the job done right with quality parts, take it here. If you want a quick fix with cheap aftermarket stuff, this isn't your place
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February 2024 by Carlos Cruz
Lisa, please stop harassing me on the phone asking me to leave a review. I had two really bad experiences with you guys in the past so if you want me to write my experiences let me know. Thank you
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February 2024 by Denise Alvarez
Great customer service and fabulous communication
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January 2024 by raul medellin
Super responsive and excellent attention to detail. Did not over promise at any stage. Over delivered at all stages. Highly recommended.
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January 2024 by Maureen Cadogan
My Tesla had extensive suspension damage tire and fender damage as a result of being hit. ACG was wonderful. Customer service was excellent. Joaquin gave biweekly updates carefully explaining what the damage was and reason for delays and progress. All repairs were done to Tesla specifications. Tony and Walter also called periodically to answer any questions and assure I was getting updates. All delays were due to parts not available. Once parts arrived the team was efficient in performing repairs. My car was washed and detailed when the car was returned to me. Auto Collision Group Whittier are awesome.
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January 2024 by Daniel Park
Joaquin Moreno was my service advisor and estimator. He was wonderful to work with - always professional and kind. He even stopped by for a house-call for a minor adjustment. Thank you, ACG and Joaquin. Rover looks great. -Dan
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January 2024 by Carlos Saucedo
Make sure your vehicle is 100% complete before taking it back from them. Check for damage since they like to leave things laying on it or inside while it’s sitting there. If they promise to repair or make it right in the future do not take their word. Not even Leo’s the manager. I took my vehicle in for some repairs and they ended up breaking my splitter(promised to replace, been 4 months and they give excuses), bent my license plate into a taco for some reason and scratch my tint on a window(also promised to pay out $90 to replace but never did and give excuses till this day). I recently lifted my vehicle and my rear suspension guard is missing, on the side they worked on.Be ready to constantly call for updates or else your vehicle will be thrown to the back piling up dust and used as a table for other parts. If you’re willing to go through that hassle they will do a good job painting and fixing dents. I’ll give them that. Whoever they have in there doing paint and body is keeping them in business.
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December 2023 by Sam Alvarado
They returned my vehicle with rear speakers blown out. They were suppose to have taken care of paint damage. Which they did but only partially. From a distance car looks great, but once you get close enough you can still see the damage. Receptionist had an attitude for now reason. They also said they were going to have my car towed to another shop. They lied they drive it all way the way to Victorville.
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December 2023 by abigail Gonzalez
Do not bring your car here. The customer services is horrible. The general manager is unprofessional and a liar. They took more than 3 months to get my car fixed and the day that it was suppose to be ready the GM called saying my car was ready, it was not ready. I got to the shop and he told me it was not ready that it would be ready at 6 p.m so I waited patiently until 6. When 6 o'clock came around my car was still not ready. He didn't give me the car until 8. Plus, they charge me $6K on storage fee when they were the ones lagging to fix my car. I will never come back nor will ever recommend. I tell everyone I know not come to this place. Please stay away.
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November 2023 by Angel Espinosa
Auto collision has provided me the absolute best experience throughout this entire process. My vehicle was hit by a Metro bus and Leo, Juan Carlos and Monsse have done their absolute best in providing me customer care. They have guided me throughout this entire stressful process and I would definitely recommend them to anybody. I will definitely come back again for any car repairs in the future.Services: Painting
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November 2023 by NotMonkey Gaming
Excellent work and excellent service , Joaquin and Leo are the people to ask for, did the best they can and also go the extra mile for your car , go here !!!
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November 2023 by Esther Yee
Personally had a difficult time with ACG. The office manager and other manager were both very kind and understanding, but it still doesn’t change the experience I had. 1. not sure what took so long for the car to be painted. It took 10 days to get my car back and all they had to do was paint the front bumper for a small, minor scratch.2. My personal belongings were touched and went missing. I had half a pack of gum left before I dropped off the vehicle, and when I came back to pick it up, the gum was all gone. I’m glad that this time, it was gum, but I don’t want to ever risk getting my valuables stolen here.3. When I got the car back, it was relatively clean, but the cleaning inside and even outside was not thorough. There were still some stains on the right side mirror and in the inside, the flap where the mirror is, there were dirt stains. And there were random stains all throughout the interior part of the car. The seats, the middle console, the wooden part near the AC.Overall, my experience at ACG was not so great and quite disappointing. I’m just glad I didn’t have to pay and the other insurance party was responsible for the damages because I would have been way more upset having to pay for low quality work.
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November 2023 by Julian Dova
Great business and does the best work in CA,I would definitely recommend bringing your vehicle here if you need your vehicle fixed right and not half way like other body shops. This body shop is trustworthy and very responsive and updates me every step of the way! 10 stars forsure! I will always bring my car here for any accidents or issues. They do quality work all the way and for the best value. Shoutout to Jorge & Juan Carlos .Always picks up whenever I call and he's very professional. Thank you ACG! Highly recommend coming hereServices: Transmission
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November 2023 by John K
I had a horrible experience at Auto Collision Group.ACG. My wife hit a curb by making a u-turn and scratched the two right rims and front bumper. A bunch of error lights and alignment were off so took into Tesla. ***** quoted me $500 to realign and get rid of all the errors and quoted me $850 per rim replacement. ***** told me to take to certified tesla body shop to make sure there is no internal damage. I took it to the closest certified body shop, Auto Collision Group..A lady came out and stated it was going to be over $10k to repair. I asked how does she know, she didn't even look inside? It took them over two weeks to get back to me to give me a quote. (In hindsight, this is intentional...keep reading below). They confirmed no internal damage..To replace two rims, and fix scratch on bumper was going to be $12,500. I told them I would like to take the car to get a second opinion. They said you can but I would have to tow it out as is and they would charge me $4k for storage fees. I then stated for the rims, I will just buy two off of ***** They stated that is not allowed and they have to fix everything exactly as is on that $12,500 quote. Because of this, I had to go through insurance when it really should have been a 3-4K repair$ (Rims from dealer $850 each, $500 to align and fix errors, fix scratch). Insurance negotiated them down and they proceeded with the work.Repair took over 1.5 months from when i first took it in. They then called a day before the pickup date and said it didn't pass alignment. They submitted a supplemental to fix..another $8K! I asked them what did they look at for the two weeks when they confirmed there was zero internal damage? The first place they should of checked was the front rim where it hit the curb? When I picked up the car 1.5 months later, I had to return back after driving off for all the same errors came up on the tesla console. I had to return and they serviced it for another hour to fix.
