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February 2024 by Tino J.
This is not about the office but AAA it self. I've been a member for about 28 years now they are pricey but we're consider to be one of the best insurance companies around they pretty much handle everything this was one of the reasons I've stood with them just up to 1/17/24 it began with my 2023 Hyundai Santa Fe it was parked while my wife was working someone tried to park next to her and hit her car. Luckily the guy went in the store to ask who drove the Hyundai. My wife comes out the guy damaged the whole right quarter panel. My car has a three stage paint job with black wrap, all around guy has a third-party insurance was in his company truck. This all happened in the parking lot of Home Depot. My wife calls me. I tell her she needs not to show her license. It was in a private parking area. The guy hit our car . So we file the claim with AAA being we could never contact the other parties insurance company. Here's where it all goes down they assign us a claim adjuster by the name of Jessica H she then tells me I would have to pay the thousand dollars deductible I tell her I wasn't driving nor was my wife that should be wave. Finally, she gets it waived. We take it to the Body Shop of our choice I drop it off she sends out a guy by the name of James Schultz, don't even know if this guy is licensed, but he's probably works under AAA's license guy is using an outdated, Body Shop estimate, book or calculator. This guy goes back-and-forth with the Body Shop owner and wants him to use aftermarket parts or use parts and just repair it I get a phone call from the body shop and I tell him negative I want original parts on my car. I did speak with Mr. Schultz who is very confrontational and wants to argue the point that my car is a used car now mind you I bought it in February 8, 2023 wasn't a year old yet everyone knows the minute you drive a car off the car lot it depreciates so he hits me with this crap. I tell him I pay a lot of money for a policy full coverage and you're treating me like I am not the customer. I'm not the one that hit the car then tell him he needs to take care of this and fix my car the way it was I didn't have any dents on it. This is a big nightmare with this fella anyway my car gets fixed to my liking from the body shop. They still owe a balance of $2590.52to the shop, and now refused to pay him, the total estimate was $5755 they only wanted to pay 3154 which does not even cover the hours being billed on hours being spent on car if you know about paint jobs a three stage paint job is not cheap james told the shop to just match it that's impossible. It would look like a two-tone. You gotta blend it or it won't look like the car we bought. So pretty much what I'm leading to is look around before you go with AAA and read the find print ! It has a Clause in there, stating they will use aftermarket parts or use parts to repair your car. Go with the fly-by-night insurance company because you're gonna get treated the same with AAA. They don't stand behind their name no more every since Covid hit. Seems like every insurance company has went down the drain that's why you see a lot of companies not covering cars or homes in California. Be careful when going with AAA, . you can best bet I will be filing a claim with the BBB and the insurance commissioner you can't let people get away with crap like this, and ripping off the consumers
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January 2024 by robert yaeger
Have been coming here for more than 12 years. Very friendly associates and very knowledgeable on what they can do.
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January 2024 by Edwin C.
This location has made me want to cancel my membership completely. They have had me running up and down to get my license plate tags renewed and when I finally get all their dumb requests situated, they take my debit card to renew my membership but would not accept my debit card for my tag renewal. When I asked why they took it for their membership but not for my tags they simply said "we just don't". They sent me to a Wells Fargo atm and when I got there it wasn't even working. They have wasted all this time with me and my tags are STILL NOT RENEWED! Now I need to go back AGAIN just to pay cash and finally have my tags renewed. This place has you jump through hoops for absolutely no reason it's ridiculous. Never recommending triple A to anyone ever again. Just get the towing from your insurance company cuz this definitely ain't worth it. I would have so much rather spent a whole day at the DMV than go through their circus acts. It has been 3 days of this and I'm hoping tomorrow is the last I ever have to see them again.
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December 2023 by Jamarak A
Writing this review in regards to our experience calling the AAA Whittier Insurance & Member services on Saturday 12/9/23 at 11:50am. My girlfriend was placed on hold for 30+ minutes after requesting a declaration of her policy.After feeling that she was left forgotten on hold, my girlfriend called the office from a separate phone number. Her call was picked up my a woman in Sales, who did not state her name. The woman stated that they are typically busy on Saturdays, which is completely understandable. My gf then asked for this woman’s name, and her exact response was “I already gave it to you, so it’s not my fault if you didn’t hear it the first time”, and then hung up the phone! In disbelief, we decided that we should go to the branch office in person because clearly this woman does not care about her job or providing any level of customer service to clients.We will be writing to corporate about this incident and switching providers for our entire family as a result of this appalling experience.
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December 2023 by Virginia R Ortiz
Been coming to this office for years ,bc of their good customer service ,fast and ,clean .
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December 2023 by Jay A.
Writing this review in regards to our experience calling the AAA Whittier Insurance & Member services on Saturday 12/9/23 at 11:50am. My girlfriend was placed on hold for 30+ minutes after requesting a declaration of her policy. After feeling that she was left forgotten on hold, my girlfriend called the office from a separate phone number. Her call was picked up my a woman in Sales, who did not state her name. The woman stated that they are typically busy on Saturdays, which is completely understandable. My gf then asked for this woman's name, and her exact response was "I already gave it to you, so it's not my fault if you didn't hear it the first time", and then hung up the phone! In disbelief, we decided that we should go to the branch office in person because clearly this woman does not care about her job or providing any level of customer service to clients. We will be writing to corporate about this incident and switching providers for our entire family as a result of this appalling experience.
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November 2023 by Jill H.
Everyone at this office is awesome. So quick and friendly. I always end up smiling and I'm back on the road before I know it.
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September 2023 by Louis Reyes
This review is for the AAA membership. Most people get the membership for the emergency roadside assistance specifically towing and AAA is very aggressive in selling their membership. I’ve been a member for about four years and I’ve used to service twice for simple job such as jump start and flat tire change. Today for the first time I requested a long distance tow. Not sure what the policy is with their contractor tow companies but I waited over 2 1/2 hours because the assigned station did not have a long-distance driver which I think is not true. What I believe is their contracted price with AAA doesn’t pay them enough so it’s not worth it for contractors to take a long distance tow if there are other jobs available where they make more money. So for AAA to sell such a service and does not have contractors are willing to take the job in a timely manner is a poor standard in their membership. I’ve waited almost 4 hours which, for my time is much more than the membership that I paid. Luckily this it wasn’t an emergency situation. AAA really needs to reassess their long distance, towing service and the contracted amount with the local tow yards.
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September 2023 by jimmydiaz75
Is this DMV or AAA.? Lines and waiting time in the back section for DMV services was ridiculous ?!!Only 2 people and we'll over 20 people waiting.What's going on? AAA was the best and now it's not looking worth the membership ?
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September 2023 by D RC
Very helpful staff. Not enough serving the DMV clients in the back. Waited way too long to get called up to get service.
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August 2023 by Dalia V.
Unlike the majority of Yelpers, I actually had a good experience on my last visit. The directionals inside the branch were a little misleading and confusing but a person in line told me that the first area as you enter the branch, is where members check-in. The woman who checked me in was not particularly cheerful but not rude either. This is what would set apart a 5 star experience vs. a 3 or 4. I needed travel guidance and she took my information and told me to be seated in the back waiting area. I waited literally 2 minutes before I was called in to see the kindest and most helpful Triple A specialist, Eric S. Eric was so patient and helpful. He had a wealth of knowledge and gave me several valuable travel tips. I consider Triple A an untapped wealth of resources (kind of like a public library) and this is an example of such. I faintly recall having to register my car a couple of years ago and that process went pretty smoothly, too. I had a great experience but I think it's because my expectations weren't set super high. Triple A definitely gives DMV vibes as far as customer service but if you go in with an open mind I believe you'll be pleasantly surprised. I would definitely recommend Eric however in the travel department for your travel needs! Pay him a visit!
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July 2023 by Joe Nunez
Overall they offer so many great services. Insurance, DMV services, Vacation services, etc.
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June 2023 by Adrian F.
Bunch of morons working here made me wait an hour and half just to be told they couldn't help me with the service I needed. Pretty much the front desk lady that checked me in is an idiot and didn't know I guess that they don't check points at AAA. If she knew her job I wouldn't have waisted my time.
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May 2023 by Genevieve Trujillo
Good customer service and good insurance but if you're going to renew your tags there have cash or a major credit card on you.
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May 2023 by Anthony Revilla
Great experience polite & efficient!!
