-
July 2024 by Rudy Sianez
Guess im a little pissed when writing this, but wen in to renew registration,they would not take my debit card w visa logo, they need cash or an actual credit card. So had to leave after waiting in line and come back n wait again
-
May 2024 by Hugh Cisneros
Donna, is a great supervisor! I had a minor issue but she resolved it very quickly, effectively, professionally and very knowledgeable. Also, thanks to the employees whom were very professional as well. Thanks for being patient with me.
-
April 2024 by Sofia GZ
Great service, fast and efficient
-
April 2024 by Perkins Brothers
They Could see customers in more timely manner as we didn't get a C/S rep in 10 minutes! we were 31 yrs with AAA at the time.
-
March 2024 by Michelle Johnson
good place.
-
February 2024 by Tino J.
This is not about the office but AAA it self. I've been a member for about 28 years now they are pricey but we're consider to be one of the best insurance companies around they pretty much handle everything this was one of the reasons I've stood with them just up to 1/17/24 it began with my 2023 Hyundai Santa Fe it was parked while my wife was working someone tried to park next to her and hit her car. Luckily the guy went in the store to ask who drove the Hyundai. My wife comes out the guy damaged the whole right quarter panel. My car has a three stage paint job with black wrap, all around guy has a third-party insurance was in his company truck. This all happened in the parking lot of Home Depot. My wife calls me. I tell her she needs not to show her license. It was in a private parking area. The guy hit our car . So we file the claim with AAA being we could never contact the other parties insurance company. Here's where it all goes down they assign us a claim adjuster by the name of Jessica H she then tells me I would have to pay the thousand dollars deductible I tell her I wasn't driving nor was my wife that should be wave. Finally, she gets it waived. We take it to the Body Shop of our choice I drop it off she sends out a guy by the name of James Schultz, don't even know if this guy is licensed, but he's probably works under AAA's license guy is using an outdated, Body Shop estimate, book or calculator. This guy goes back-and-forth with the Body Shop owner and wants him to use aftermarket parts or use parts and just repair it I get a phone call from the body shop and I tell him negative I want original parts on my car. I did speak with Mr. Schultz who is very confrontational and wants to argue the point that my car is a used car now mind you I bought it in February 8, 2023 wasn't a year old yet everyone knows the minute you drive a car off the car lot it depreciates so he hits me with this crap. I tell him I pay a lot of money for a policy full coverage and you're treating me like I am not the customer. I'm not the one that hit the car then tell him he needs to take care of this and fix my car the way it was I didn't have any dents on it. This is a big nightmare with this fella anyway my car gets fixed to my liking from the body shop. They still owe a balance of $2590.52to the shop, and now refused to pay him, the total estimate was $5755 they only wanted to pay 3154 which does not even cover the hours being billed on hours being spent on car if you know about paint jobs a three stage paint job is not cheap james told the shop to just match it that's impossible. It would look like a two-tone. You gotta blend it or it won't look like the car we bought. So pretty much what I'm leading to is look around before you go with AAA and read the find print ! It has a Clause in there, stating they will use aftermarket parts or use parts to repair your car. Go with the fly-by-night insurance company because you're gonna get treated the same with AAA. They don't stand behind their name no more every since Covid hit. Seems like every insurance company has went down the drain that's why you see a lot of companies not covering cars or homes in California. Be careful when going with AAA, . you can best bet I will be filing a claim with the BBB and the insurance commissioner you can't let people get away with crap like this, and ripping off the consumers
-
January 2024 by robert yaeger
Have been coming here for more than 12 years. Very friendly associates and very knowledgeable on what they can do.
-
January 2024 by Edwin C.
This location has made me want to cancel my membership completely. They have had me running up and down to get my license plate tags renewed and when I finally get all their dumb requests situated, they take my debit card to renew my membership but would not accept my debit card for my tag renewal. When I asked why they took it for their membership but not for my tags they simply said "we just don't". They sent me to a Wells Fargo atm and when I got there it wasn't even working. They have wasted all this time with me and my tags are STILL NOT RENEWED! Now I need to go back AGAIN just to pay cash and finally have my tags renewed. This place has you jump through hoops for absolutely no reason it's ridiculous. Never recommending triple A to anyone ever again. Just get the towing from your insurance company cuz this definitely ain't worth it. I would have so much rather spent a whole day at the DMV than go through their circus acts. It has been 3 days of this and I'm hoping tomorrow is the last I ever have to see them again.
-
December 2023 by Jamarak A
Writing this review in regards to our experience calling the AAA Whittier Insurance & Member services on Saturday 12/9/23 at 11:50am. My girlfriend was placed on hold for 30+ minutes after requesting a declaration of her policy.After feeling that she was left forgotten on hold, my girlfriend called the office from a separate phone number. Her call was picked up my a woman in Sales, who did not state her name. The woman stated that they are typically busy on Saturdays, which is completely understandable. My gf then asked for this woman’s name, and her exact response was “I already gave it to you, so it’s not my fault if you didn’t hear it the first time”, and then hung up the phone! In disbelief, we decided that we should go to the branch office in person because clearly this woman does not care about her job or providing any level of customer service to clients.We will be writing to corporate about this incident and switching providers for our entire family as a result of this appalling experience.
-
December 2023 by Virginia R Ortiz
Been coming to this office for years ,bc of their good customer service ,fast and ,clean .
-
December 2023 by Jay A.
Writing this review in regards to our experience calling the AAA Whittier Insurance & Member services on Saturday 12/9/23 at 11:50am. My girlfriend was placed on hold for 30+ minutes after requesting a declaration of her policy. After feeling that she was left forgotten on hold, my girlfriend called the office from a separate phone number. Her call was picked up my a woman in Sales, who did not state her name. The woman stated that they are typically busy on Saturdays, which is completely understandable. My gf then asked for this woman's name, and her exact response was "I already gave it to you, so it's not my fault if you didn't hear it the first time", and then hung up the phone! In disbelief, we decided that we should go to the branch office in person because clearly this woman does not care about her job or providing any level of customer service to clients. We will be writing to corporate about this incident and switching providers for our entire family as a result of this appalling experience.
-
November 2023 by Jill H.
Everyone at this office is awesome. So quick and friendly. I always end up smiling and I'm back on the road before I know it.
-
October 2023 by Reuben Alvarez
No sense of urgency...
-
September 2023 by Louis Reyes
This review is for the AAA membership. Most people get the membership for the emergency roadside assistance specifically towing and AAA is very aggressive in selling their membership. I’ve been a member for about four years and I’ve used to service twice for simple job such as jump start and flat tire change. Today for the first time I requested a long distance tow. Not sure what the policy is with their contractor tow companies but I waited over 2 1/2 hours because the assigned station did not have a long-distance driver which I think is not true. What I believe is their contracted price with AAA doesn’t pay them enough so it’s not worth it for contractors to take a long distance tow if there are other jobs available where they make more money. So for AAA to sell such a service and does not have contractors are willing to take the job in a timely manner is a poor standard in their membership. I’ve waited almost 4 hours which, for my time is much more than the membership that I paid. Luckily this it wasn’t an emergency situation. AAA really needs to reassess their long distance, towing service and the contracted amount with the local tow yards.
-
September 2023 by jimmydiaz75
Is this DMV or AAA.? Lines and waiting time in the back section for DMV services was ridiculous ?!!Only 2 people and we'll over 20 people waiting.What's going on? AAA was the best and now it's not looking worth the membership ?
