January 2023 by Tina Lewis
Worst auto loan company I have ever worked with and I have had 5. You cannot pay through a log-in style account, you have to do express pay every month which takes way too much time to complete compared to having an account to log into or an auto pay option and only during a small window of time can you even see the payment that is due on their online banking system that you can (sort of) log into (but can't pay through). No autopay option unless you use Zelle, period. I couldn't get express pay to work when I first got the loan because the account number on my paper bill had an extra "-1" at the end that I was typing in and shouldn't have been (how was I supposed to know to drop that off???). I was then hit with a $30 late fee that they refused to reverse even though I spent WEEKS trying to figure out how to pay my bill and called them several times during that period. They kept pushing checks via mail (I don't have a check book, envelopes or stamps anymore and I know I am not the only one that only uses electronic means to pay bills), express bill pay (which is time consuming and very glitchy), or you can pay $10 to pay your bill over the phone (really????). This bank is way behind the times and is not willing to work with you or support you. I am refinancing my 5 month old auto loan just to avoid dealing with them for the next several years. Unless you pay everything by check, save yourself the headache and avoid this bank even if it means a higher interest rate, the late fees will not make the lower interest worth it in the end anyway.
