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March 2024 by Brianna Barnes
This place was very kind and calming in a moment filled with darkness and sorrow.
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March 2024 by Stephanie
At the beginning of 2024 we got the heartbreaking diagnosis that our 16 year old cat had stomach cancer. We had one good month with her before she refused to take her anti-nausea medication and we knew it was time to say goodbye. We were unimpressed with the cremation service my otherwise fantastic vet works and found Heaven’s Gate Pet Memorial Center while looking for alternatives. The options and price made us feel comfortable enough to call and the person I talked to was empathetic and patient so we decided to use their services. When we had to say goodbye, we brought our cat to them and I appreciated that at no point they tried to upcharge us. We also got the extra service of having her fur placed in a bottle and it was very nicely done. I also appreciated how nicely her remains were packaged when returned to us. I have already told two people about their services since the last thing anyone wants to do when their pet has passed or is sick, is research what to do with the body. While I hope I won’t need their services again for a long time, it is nice to know that Heaven’s Gate will be there if I need them in the future.
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March 2024 by Katie Simpson
Please note - I am married to one of the wonderful employees, so I'm a little biased! :)Our beloved dog was diagnosed with canine Lymphoma in November of 2023, and we knew the end was coming. I have the unique experience of being married to an employee and I can say with 100% honesty and clarity that the people at HGPMC truly, honestly care about your pet like they are their own. I was with my husband every step of saying goodbye to our dog, and I was amazed with the details EVERY animal gets when they are taken care of by these wonderful people.Dealing with loss and grief every day is hard, and I know it desensitizes people. Not these guys. They treat every single pet with so much love and care. Every detail from how pets are tracked, paw prints are taken, paperwork is down: it's meticulous and mindful. Nothing is done carelessly. These people work with intention, purpose, and empathy. Even if I wasn't married to an employee, I would still be incredibly impressed and pleased with the attention to detail and care taken with our dog.Our beautiful girl came home with all the details that make Heaven's Gate worth it: a certificate of cremation, a beautiful engraved urn, and her paw print, which my husband did himself. We didn't get special treatment, we got the treatment every single customer has when they choose Heaven's Gate.If my opinion seems biased, it's because it is, but knowing the care given to my dog makes that grief a little less painful and a little less severe. I am so grateful for their services and will always be ready to recommend them.
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March 2024 by Belinda Ramírez
My baby boy Leo passed away suddenly yesterday, and Heaven's Gate was such a welcoming place during such a hard time. I live in Palo Alto and it was a Sunday, so all of the places near me were closed or, of the two that were open, were very sketchy. I wanted a place where I could bring Leo (a large chocolate lab) myself, have a private cremation, and be able to witness it, so I thought I'd have to wait until today (Monday), to have him cremated. It would have been difficult and not preferable to keep his body for that long, so finding Heaven's Gate was seriously a godsend. Ryan F. was incredibly kind, gentle, patient, and understanding, as well as considerate about my feelings throughout the process. He was open to having me be as much a part of the process as possible, which is what felt right for me as Leo's parent, caretaker, and friend of ten years. I learned a lot and felt as good as I could about my Leo boy's departure, during these final steps of his time with me. I am so grateful for this place and the work they do to care for our loved ones when they've transitioned. Thank you, so so much.
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February 2024 by Tina Coryell
I've been here before about 5-6 yrs ago and was not wanting to come back but due to unfortunate circumstances here I am. They are always very compassionate and understanding. They let me cry it out both times and let me take my time saying goodbye to my dog's. It's the most miserable feeling having to loose a pet .
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February 2024 by Giana Sarha
My wife and I just lost our cat Greywind, he was 11 years old and our baby boy. From the start Heaven's Gate Pet Memorial Center was so kind, patient and understanding. I picked out an urn, necklace, and paw imprints for him. Ryan is who helped us through the process, he gave us some time alone with Greywind, and ensured me he would be taken care of. About a week later he let us know that Greywind was ready to come home. He was wrapped beautifully and carefully. They put a beautiful pendant and candle in the bag with him too. My heart feels a little more full now that he is home with us. I am so grateful to all of you and for all the kindness you showed my wife and I. Thank you for being so good to Greywind.
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January 2024 by Andrew Scott
This place is absolutely amazing. I recommend them to anyone that has just experienced a loss. They were there for a us through some very hard losses.
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December 2023 by Elizabeth Escobar
My husband found this place online and read the ratings and we decided to take our baby boy Zara here to get him cremated, this place truly lives up to the 5 star ratings and feedback from other customers, and we highly recommend anyone to bring their babies here.We were welcomed and helped out by Brian, him and his team at Heavens Gate are truly wonderful and compassionate. We felt very comfortable and were walked through the entire process in a stress-free way. I felt ease and closure knowing our baby was in good hands. We had plenty of time to say our final goodbyes and didn’t feel rushed.Overall everything we purchased was high quality (I.e the urn, jewelry, impressions of our babies paws) we got a nice gift bag with his certificate and a rainbow bridge card along with a necklace. Everything was worth coming to this place and we are very satisfied with our keepsakes. Thank you so so much again Heavens Gate!
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November 2023 by Melissa Rosas
Very compassionate and reasonable priced to be able to keep your loved one home! So very thankful for goggle reviews and now my own experience with our beloved Precious who was almost 16 years old. Thank you Heavens Gate for your wonderful service
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August 2023 by Ericka Rudge
I’m so very thankful for the services that Heaven’s Gate Pet Memorial provided. Early this month I had lost my beloved cat of 3 years and the next day they picked up her body and held onto her cremated remains until I was able to pick her up at a later date. When I did finally pick up her remains, I only expected to pick up her urn and nothing else. However, I was pleasantly surprised to see they had created a cremated certificate, provided a card about the Rainbow Bridge, included a keychain, and included a candle. They were also very patient and kind. I definitely plan to continue to use this establishment for any other future pet cremations I may need.The image is of her memorial placement, at her favorite spot in my room where she destroyed the curtain trying to always see outside the window. The cat statue I purchased in Canada because it replicated how she looked laying on her overhang, the hanging paw she’d use to wack at anyone who sat too close to her, mostly me.
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August 2023 by Jordan Tibbits
We had our old dog cremated with Heaven's Gate. We are very thankful for the care the staff took with our boy, and they helped ease a difficult time in our life with their kindness in assisting us with picking out a beautiful box to store his ashes. When time came to bring him back home, Heaven's Gate provided a couple unexpected extra small trinkets (a memorial keychain, candle, etc) that we found to be very caring and thoughtful. Would highly recommend Heaven's Gate for their services.
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July 2023 by GamerGal Ericka
I’m so very thankful for the services that Heaven’s Gate Pet Memorial provided. Early this month I had lost my beloved cat of 3 years and the next day they picked up her body and held onto her cremated remains until I was able to pick her up at a later date. When I did finally pick up her remains, I only expected to pick up her urn and nothing else. However, I was pleasantly surprised to see they had created a cremated certificate, provided a card about the Rainbow Bridge, included a keychain, and included a candle. They were also very patient and kind. I definitely plan to continue to use this establishment for any other future pet cremations I may need.The image is of her memorial placement, at her favorite spot in my room where she destroyed the curtain trying to always see outside the window. The cat statue I purchased in Canada because it replicated how she looked laying on her overhang, the hanging paw she’d use to wack at anyone who sat too close to her, mostly me.
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July 2023 by Baxter Cyn
My wife and I have unfortunately have had to use Heaven's Gate one to many times. From the very first time to now, Heaven's Gate has been very caring and has given us time to say goodbye to each and every one of them. These are our kids. Heaven's Gate has gone beyond the call of duty, If anyone who has the unfortunate situation that event happened to you.give them a call they do wonderful memories of your pet and are very compassionate about what you are going through. I feel bad for them at times you know that it gets to them as well. But thank you for being here when we need you.
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June 2023 by Caroline Sun
Our family dog passed away unexpectedly and I am thankful that Heaven's Gate was able to accommodate a same-day cremation last minute on a Saturday.I live across the country and I am grateful that Heaven's Gate was able to come out on short notice to help my mother with pick up and navigating to/from their location.The staff I spoke to over the phone was very helpful and comforting, so I really appreciated the care and compassion they extended during this difficult day.
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May 2023 by Josie Adney
Our sweet dog was dropped off after at home euthanasia. Our first interaction was picking up his remains. They were very polite and kind. The presentation of the memorial box is beautiful and helped make the moment less painful.
