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March 2024 by Tiffany Nguyen
Been having missing mail. This time is sensitive information as i never expected since all the time it would be delivered just fine. Im questioning their informed delivery or just how they process things in general as usps company. Nowadays i guess time to switch to another mailing and delivery services with more secure and protected. Live chat agent is never there, if there is they would direct to contact local usps, then local usps only has customer care phone number instead, and then waiting line is like 1hour before they can assist. Now, there’s nothing you can do if there’s no tracking number on your mails. Basically, they force you to spend more money if you want all mails delivery. Going to report mail theft since it happens twice and each was about sensitive information included.
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March 2024 by Alexis P Blake
one of the worst customer service ive encountered in all my years. The passport renewal office (the old guy with rude attitude) made us wait for 50 mins to our appointment schedule. then its finally our turn and he sent us out to fill the paper again cause there was a mistake in it (this is my fault and i accepted it)and instead to look at all the documents we might or might not have so we can prepare better. no. he sent us out to write again and waited for another 20 mins just to come in and asked us to go back and find a new translator to translate again. not only the passport officer was rude but it seems the old lady standing at the mail is hella rude as well. i came up to ask for a new form as the guy in the office told me to and that old hag just yell at me “Oh My God” with the angriest attitude like i just stole her infant off her hands. like calm down, you’re not even paying for the paper ?♂️please check the employees again and possibly hire a whole new crew cause these old people are taking their job for granted. learn how to be a basic human toward another human.
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March 2024 by Sarah Nila Hwang
Can anyone tell me where to find a nice post office with nice people? The women here are rude and short (no pun intended). I ask for a flat rate shipping package and she hands me a tiny one then pointing at the wall at upgrades. They just keep trying to overcharge without explaining the cheapest way to ship something. Please hire happy younger optimistic staff members not crabby old ladies who take their job for granted.
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March 2024 by Anh Ly
The lady serving behind the counter was super rude.
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February 2024 by Phuong do
Went here 4 times and they sent me home every time because I was missing something. But they kept adding in stuff to give during the passport renewal. Unacceptable.
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January 2024 by Do Hoang Realtor
Helpful staff, quick service
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December 2023 by blazeaglory
Never had any luck at this post office. Packages go missing and searches come up with nothing. I ship multiple items daily and I know how the system works. For over 20 years I've been reselling and shipping. Packages just don't "disappear " they get stolen by crooked employees. The latest package was a Priority Mail bubble envelope with a 500$ silver necklace inside. I dropped in the blue postal box due to the office being closed and then the package just magically vanishes. I mean the blue receptacle by the Westminster court house shouldn't be too hard to find right? How many carriers pick up from that location? A normal non USPS person can't steal from those boxes either. I dropped off at 7pm and the pick up was 8am next day. But now its just gone? Im going to stand at that location every morning and ask the carrier if he happened to see this padded envelope because the USPS sure isn't doing anything about it and now I look like a lying thief to my customer and I have t0 refund him the money h3 sent. Thanks for costing me customers and money USPS.
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December 2023 by Justin Neilsonn
The workers here are actually very friendly. This place is the main post office in the Little Saigon area of Westminster so a ton of Vietnamese people come here for passports and immigration stuff.. I'd imagine when you're dealing with that, you learn to be very direct with your communication. Maybe there is a culture difference where these Vietnamese think the USPS workers are supposed to hold their hands.. idk. Most of the employees are Vietnamese here so you can't play the race card. This place does exactly what a post office is supposed to AND ITS OPEN TILL 530!
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October 2023 by VIVIAN BUI
I had very very bad experiences at this usps location. Especially Vietnamese lady who I met is so rude, not professional. Hope this lady replaced.
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August 2023 by David Kim
I came here today about 2pm to buy a box to send my things, but the box here is not strong enough to send, I am afraid the box will burst so I ask for some tape to stick it, but Miss Noody treated me very badly, I won't never come back to this place again in my life. you gave me a very bad impression
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July 2023 by Pattie N.
DO NOT GO TO THIS USPS FOR YOUR PASSPORT! There's no point of making appointment when they 1) late to open their office, 2) take random people in. My appointment was at 12:45pm and they didn't open their door until 12:50pm. He didn't bother to call names from his list and took this lady who was standing by the wall. Wtf!!!
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July 2023 by Tanya Panichpakdee
Waited almost 3 hours, only to be told we needed to have original birth certificates for the kids, so application couldn’t be processed. Even though on the application it said you can use old passports (even if expired). Coincidentally, this was right as the post office was closing, and she still had 3 more groups to see.
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July 2023 by Peter T.
I'm glad I'm not the only one who had a horrible experience with the passport services at this location. I didn't have the female who worked there, but I sure did deal with the middle aged man there who is a complete A-Hole. THERE IS A REASON WHY THIS PLACE HAS SO MANY OPEN APPOINTMENTS!I happen to lose my passport that was issued almost 10 years ago and it was using my current name. I go to this guy the first time and he absolutely rejected everything saying no even though your SSN card, passport card, drivers license and citizenship using your current name that he won't file it because it's an aka name. I asked another post office and they said you should be able to accept it if you bring documentation (pay checks, W2s, etc) for the last five years. I went back to him (big mistake and stupid of me) and provided that and he still refused and again advise to go to orange family court to do a simple change.Mind you this guy flat out told me it's better to change my name through court even though all my government documents say my current name! So i was flabbergasted and called the court he mentioned and they said no...we don't do that...it's civil court and you have to show up there. HE GAVE ME THE WRONG INFO STILL! I was so mad so i called a different post office in fountain valley and guess what? THEY SAID THIS GUY IS COMPLETELY WRONG AND SHOULD HAVE TAKEN YOUR APPLICATION. I go to the other post office and they accepted my documents because in their words "your original passport was issued using your current name and you have flat out clear government documents stating your current name so why is he refusing this? Also he is completely wrong and doesn't know what he is talking about".Sorry this is a long review but according to others on this yelp and the post office I went to today, this guy is a problem and not knowledgeable. He should be let go but we all know gov't officials won't be. Whatever you do...go elsewhere and not here for passport! I'm glad the few of you who say you had a pleasant experience but exceptions are exceptions an dnot the norm as others have had terrible experiences and were being told the wrong info! This guy shouldn't be the judge to determine how a passport should be submitted.
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July 2023 by Alex R.
Should've read the reviews before booking my sons passport appointment here. NOW I know why this is the only post office with open appointments for passports. First of all I wasn't helped until 20 minutes after my time slot. No one tells you anything, you just sit and hope someone is doing their job.Then upon calling me, the lady asks if I need picture services, which I specified when I made the appointment. I said yes she said "oh no, you don't have photo you need to go home... baby's cry." Umm WHAT?! I told her "NO WE ARE GONNA TRY TO TAKE HIS PHOTO" that's what I had the appointment for. She was not going to even try to take my 1 year old sons photo... I don't understand how the hell that makes any sense. We took his picture perfectly fine and on the first try. Don't go here.
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June 2023 by Max P.
I understand being understaffed, but I made an appointment to have my child's passport done at 11:45AM. It is currently 12:45PM, and I was just seen. But instead of processing my application and moving to the next, the person decided now was an appropriate time to process people who had later appointments. I would've walked out already, but she took my documents before deciding she was changing the way she was doing things. I suppose this is me venting, but I would 100% tell everyone to avoid this post office like the plague because it's run pretty poorly. I normally support the post office, but after this experience, maybe there are locations that need to close.
