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October 2023 by Julie Do
My husband and I came last minute for a storage unit reservation and Kristopher was so kind to help us 10 minutes before they closed and even stayed after. He was happy to help us and made sure we got a great deal. I highly recommend US Storage for all your storage needs!
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October 2023 by Steven Riley
Customer Service = 0I arranged for a storage unit online and paid online. At the end of the process, it said I would need to stop by the Storage center prior to using the storage unit. I arranged to take a late lunch Friday since I would be moving some items to storage Saturday morning prior to the office opening.Upon arriving at the storage facility, just prior to 1:30pm I found the office to be locked. The hours stated online and, on the door, say the office hours are 9am-6pm Monday – Friday. I found a sign taped to the inside of the tinted office window saying it is under construction and to use the gate to the right for the temporary office. The gate door is locked. I call the phone number on the door and get a person off site that answers. They say the office should be open. They ask for my information and say they will call me back. Shortly after they call me back and say the person is at lunch until 2pm can I wait. I explain that I drove over at my lunch so that I can have access tomorrow morning and nowhere on the Office door or online does it say closed for lunch at any specific time. I ask if it would be possible to complete the information over the phone or get a gate code so I can move my items tomorrow morning. I am told that cannot be done.I plan and handle everything I can online ahead of time. I drive to the Storage facility on my lunch hour to complete the process that they cannot handle online. The office gets closed during business hours and I am asked to wait and be late for my lunch. Maybe they are not familiar with what customer service should look like, but this is not it.
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October 2023 by Yohan Park
I recently rented out a storage unit, and the process was quick and easy. I visited today to fix an error in my application. Kristopher got it fixed in a couple of minutes. I highly recommend this place for good pricing and ex customer service. 5/5
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October 2023 by Bruh Be
Unbeatable price & very safe storage unit. Was looking for a drive-up unit & Sanjay did his best in contacting different locations to help me find what I needed, even offer me a great deal compared to other businesses nearby. Excellent customer service, also he is a wonderful person & he made the whole process easy & smooth. Stevan & staff was also super nice & responsive. Highly recommend the westminster & garden grove location!!
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October 2023 by Ana Subt
The front desk was really nice and helpful and answered all my questions! Do want to note that the monthly payments start on the first of the month instead of when you get the storage, therefore any additional time is prorated.
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September 2023 by Josie Hernandez
I enjoyed my experience here at this storage facility. Kris was very helpful and everything was spotless and clean.
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August 2023 by Leomar Noble
We just moved out of our unit today, we had it for two years. The service we received from BRANDON while moving out and wrapping everything up was very friendly and professional. It really makes a difference when the customer service is the businesses first priority.
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July 2023 by David Ford
The Manager Sanjay is a Major Rockstar! He makes coming to this facility worth it. I really appreciate his ability to help - and he is a true asset to your company. Protect that man at all costs! Thank you so much Sanjay ?- David
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June 2023 by Dai Truong
U.s. storage charges $24 admin fee for each locker, requires cylinder lock not available, I moved out of A1 storage in Huntington Beach everything fit comfortably in but for the same size at u.s. storage all of my junk for the same dimensions and you can tell just by looking they are some very small in comparison. Me and my friend work late there is no way to fit everything in for the same size. I ordered everything on the phone but I have to start from scratch no paper network down spent over hour twice for two units. Bad public relations, uncompromised win-win for multi storage units charged repeatedly $24 for each unit admin fees. Not informed hours to pick up the truck are from 9:00 a.m. until 11:00 a.m. .After 11:00 a.m. too late. Second day I came before 11:00 he came 11: 30. Truck back before 5:00 p.m. in Carson I was allowed to empty until late after 7pm.I asked admin fees to be waived by upgrade I tried various ways to rent to have the admin fees waived but he said no free unique exclusive cylinder lock for multiple rentals or upgrades compared to Carson they're user-friendly helpful customer relations and public relations I have to recommend them. Westminster if you want to rent additional lockers admin fees are charged $24 for each. counterintuitive I prefer not to be exploited I am already in the system yet every time I rent another locker I get charged additional admin fees. I dealt with other storages admin fee is charge only once to register in the system. If they do charge multiple admin fees for a different location when I asked they will waive since I am already a customer. US storage Obscene greed exploitative charge for multiple additional admin fees in the same location $24 per locker. Dimensions don't fit so I have to rent third and fourth units to accommodate what I took out from A1 storage for the same dimensions.
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May 2023 by bugsy hargrove
For storage needs, it would be silly to go anywhere else. I went to their office for check-in, Angel was very professional and polite explained everything in detail and walked me through the property. I literally have zero questions. She was very thorough and very professional. There are many bonuses included by getting storage here. Not to mention their prices are beyond comparable to anyone else. I wish I would’ve gone to them in the past. Thank you.Bradle H.
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May 2023 by Chanti M
Angel and Steven are the best. They are always helpful! The property is always clean and smelling good. I would recommend this storage company, plus they have great prices and deals.
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May 2023 by RM Lindsey (Mike)
I had a great experience with Mr Steven he was great with my renting here. He was very prompt and answered my questions. I recommend this storage to all. Thank you.
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May 2023 by hugo guevara
This is by far one of the best places I had had storage units at! There is the on site manager there, a young buck, that goes above and beyond for the customers. Keep up the good work!!
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April 2023 by Matthew Koehnlein
So far so good. Kris was a great help in setting up the unit I rented online
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April 2023 by Jeffrey Weiss
Great service and helpful as well showed me everything and fast service angle Steven awesome with amazing service.
