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March 2024 by Scott ..
This branch has rejected a checking account promo bonus with easily debunked excuses and refuses to respond to emails and phone calls. I have been given the run-around and advised they just need approval from the branch manager, but the branch manager is not available for weeks. Various excuses, such as, "in a meeting" or "out sick" or "I just don't know where the manager is" for weeks. Sometimes just left on hold for 15 minutes and then disconnected. It's an obvious delay tactic to try to avoid honoring their heavily advertised sign-up bonus. I have escalated with the US Bank corporate call center with weekly calls for over 6 weeks as this branch just ignores attempts to communicate. I have been very patient, but after another week with no resolution I will close all my accounts with US Bank and file a complaint with the Federal Reserve.
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January 2024 by John K.
For what it's worth the bank closed my account and refused to refund anything regarding a dispute that affected about 10% what was in there. This has gone on for 6 months. I've had several family members withdraw their funds from the bank due to this!
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November 2023 by Yoana Perez
I have two bad experiences with this bank ATM. Both are when I make a deposit, fist time I deposit 1500 and the ATM machine shows a error message. I call customer service they said that take 10 business day but they take more than 3 weeks. 2 time same experience I deposit 1300 and the ticket shows error and now I need to wait again. I don't recommend this ATM for deposits. My experience always go to inside
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September 2023 by Josh A.
Excellent service provided by SHAVONNA CASH it was my first time with U.S Bank to open a savings account and she was very professional and efficient. Thank you very much for everything
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September 2023 by Caroline Song
My very first time at a U.S. Bank and I left as a new customer. Rebecca/Becca is super sweet.. fast, efficient, knowledgeable and super courteous... you can tell she genuinely cares about customers.. I used to bank at Bank of America and never ever felt as good as I did walking out of U.S Bank. Thanks Becca you're awesome!
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August 2023 by Anna F.
This US Bank has the worst customer service in home mortgage loan Tamara Partridge and her boss Craig are the rudest people they are holding my home appraisal hostage even though I didn't pay for it I offered to pay for it and Craig suggested that US Bank will eat the cost because they didn't get the contract they eat the cost all the time Wow!! when I explain to Craig what value do you have by holding onto that appraisal it's already in the portal other lenders can see it but can't access it if you just let me pay for it i won't have to wait another 14 days he said They do it all the time! Wow!! AND THATS WHEN HIS VOICE CHANGED AND GOT SO RUDE,DISRESPECTFUL AND CONDESCENDING!!!! SO IF YOUR LOOKING FOR A HOME MORTGAGE DON'T EVER NEVER GO TO US BANK!!! her boss Craig is lucky I don't have a picture of him because I'll be posting that one too!!! And I will never take this down!!!! Oh ya btw I got another appraisal!!! Thank for making this the worst experience of home buying!!!
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February 2023 by Fawn McClain
I tried to cash my check from this bank and they were rude the whole time a women named nan and Rebecca were laughing at me for wanting to cash my check… super unprofessional. Also the manager did nothing about their attitude and he was just letting them act the way they were.
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May 2022 by Iilxcrazy azn
Very closed to home and it’s next to the mall! Good customer service
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December 2021 by Vy N.
Customer service is always a 10/10! Service is quick and efficient; I'm always done within 10-15 mins. It's never really crowded on the days that I've gone so far so banking has always been a quick and pleasant trip.
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June 2020 by Ruth Cisneros
I love to visit this location because of the quality of the service.
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October 2019 by Jennifer C.
My friend loves this bank!!! She referred me here as well. I couldn't be happier!! The service is great and I have banked at many banks but i find myself happiest here. Thank you!!!
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September 2019 by Ramirez D.
We had our business account and merchant services at another bank , we had the pleasure to meet Jessica Torres her professionalism knowledge and customer service , made us give her a chance , it has been a great experience, the few issues we have encountered Jessica has been there to resolve them . Definitely recommend her and her branch for your banking needs.
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December 2018 by A A.
Went here on 12/6/18 around 4:45, I wanted to open a checking account but both girls told me it takes 25 min to do so and they close in 15 min so they didn't want to help me, really? You turn away a customer so you wouldn't stay over few min? I went to Bank of America and it took less than 15 min to open an account.
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November 2018 by Audrey J.
I have banked here over twenty years for my business needs. This bank is wonderful. US Bank has provided our business with loans and etc thru the years. There is always several tellers, therefor there is never a long line. Just today Caesar and Carlie went above and beyond working together to solve my problem and had done so within minutes. All the employees are so helpful. This is the best bank for business or self.
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November 2018 by Danny P.
I always have a great experience at this US Bank location. All the employees are friendly and helpful with their services. I can only give them 5 stars!