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February 2024 by Joe Dibart
Excellent company to deal with spoke to the owner several times and he was very knowledgeable.
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January 2024 by Doug D.
update after 2 months. super! love it. the bed is an 8400 soft sided with 2.5 inch pillowtop.
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December 2023 by Elizabeth S.
My mattress sprang a leak in the seam and the sales rep, Jerry has assured me that it's still covered by the warranty. However, after several attempts, over the course of two weeks, trying get the issue resolved he apologetically told me he's not getting any response from the company. Last week, he promised he's going to get the direct owner involved. I'm still waiting for resolution. A company in business this long should honor their warranties and not take so long helping the customer get their claims resolved.
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December 2023 by Doug Drago
Jerry and Marty helped me out. After 2 weeks on a 8" Sterling deep fill I'm sleeping again! Thank you.
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November 2023 by Bonnie Gibson
This is the second mattress we purchased from the Waterbed Doctor. My package from UPS was supposedly delivered, but not to us. We finally got the mattress that evening. Customer service was excellent and they followed-up to make sure we received our mattress. Excellent customer service is rare these days! Highly recommend the Waterbed Doctor.
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September 2023 by Mark Hansen
after a little burb in order order communication the product arrived and is exactly what was ordered so major kudos to the staff of The Waterbed Doctor.
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July 2023 by Brian O
I have had nothing but great experiences with The Waterbed Doctor. I bought a hard side bed from them a few years back. They sent my bed right away and all the pieces were in great condition. The truck driver was pleasant and even carried the parts to the curb for me. Then, I bought sheets and cloth covered covers that go over the hard sides and make it easier to sit on the edge of the bed. I wound up upgrading my mattress to a waveless. I had to shop around, in their website, but I found one that suited me, without a problem as their website is very user friendly and easy to navigate through. Recently, after my things had been in storage, and someone had drained my mattress wrong, I needed to buy a new mattress. Due to circumstances that were out of their control, the manufacturer was delayed and I had to wait an extra week. I also bought a motorized drain that worked splendidly.I always get the same great service with great prices. I will continue to shop with The Waterbed Doctor and keep referring them to my friends and in groups on social media. Thank you Waterbed Doctor.
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July 2023 by Isaac Hoffman
I bought my new California king size free flow waterbed from the waterbed doctor in March. Marty was an excellent help and providing pictures of how everything was shipped and talked me through how everything went together when I didn’t understand how it did. Will definitely be going back to buy more stuff from them in the future thank you very much water bed doctor! I haven’t had this go to sleep in forever! The most comfiest bed I’ve ever slept on! Highly recommend doing business with them! They will make things right with you!
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June 2023 by Rene Lewis
When I tell you the owner Marty and staff Jerry are amazing !!!!! They are kind with the BEST customer service EVER!!!!! The company I ordered from the first two times no longer made my bed Marty did ALL he could to help is meet our needs. I highly recommend Mattress Doctor for all your waterbed needs. Thanks so much for all you did to help us achieve good sleep Marty. Even helping us in a weekend and holiday. Never did they have an attitude. They always wanted to assist. Thank you!!!!!!!
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June 2023 by Irene Margitich
Wow. I am so very impressed with The Waterbed Doctor staff and store. This company stands behind their products; they call back customers promptly and are just so amazing! Thank you Jerry for being so helpful. I remain a loyal customer.
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March 2023 by Barba Hertel
Jerry and Marty gave us the best customer service we have had in a long time. We bought a waterbed mattress and heater. We were treated extremely professional and friendly. They also offered their help if we would have needed it at time of installation. All in all we will recommend them for product and service.
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February 2023 by Steve J
On Nov. 26, 2022, I ordered a waterbed mattress, liner, and non-pillow-top cover ($300). After receiving the items, I questioned whether the cover was really a non-pillow top because it was quite thick and rigid. I sent e-mails on Dec. 7, Dec. 10, and Jan. 14 to try to ask about an exchange or return. When I called in early Dec., I was told that Waterbed Doctor had received my e-mail and would respond soon. I never received an e-mail from Waterbed Doctor other than the confirmation of my order. I was going to miss the return policy stated on their website, so I mailed back the cover at a *** cost of $123. On Jan. 29, I did get a credit of $250. The waterbed products are great. The customer service was not so responsive, though.
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January 2023 by Karen M.
After my very old waterbed bladder sprung a leak during the pandemic, I drove to this business to get a replacement waterbed liner. It seemed very fly by night and sure enough the new bladder sprung a leak two years later. After speaking with Jerry, I was informed that there was no warranty unless the leak was on a seam and all he could provide was a patch. We have no small children and no pets so I can assume that this is a substandard bladder. I do not recommend this business as now I have lost $400 and a bed.
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October 2022 by Jodi Kaye
THE BEST!!! Speak to Mike! Mom's waterbed split and turned into a leaking swimming pool!! He saw our stress and came over and drained, dismantled and single handedly took everything downstairs and out for the trash. Absolutely Beast Mode! One of the nicest and funniest guys you will ever meet! Mom and I are so grateful!!! So knowledgeable and honest!!! Looking into a new bed for mom. Top products and service!!!
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August 2022 by Justabob
Just purchased my third waterbed from the Dr in the past 25 years or so. Jerry was my rep and he couldn’t have been more helpful. Things have changed some since my last purchase and he patiently answered all my questions over two phone calls. Wish the beds had a longer shelf life but I think that’s the nature of the product no matter where it’s purchased. Recommended.
