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January 2024 by Linette T.
This is our go to location well now it was our go to location now that we had a bad experience with manager Aaron who has awful customer service skills no people skills at all whoever hired this man needs to reevaluate that decision. Never have I had a problem with none of the staffs from this location but manager Aaron seems unintelligent, rude, and arrogant.
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November 2023 by Craig B.
I showed up at 7:00 to picked up a car hauler I reserved. The guy who helped me was Aaron. Super condescending and arrogant. When he asked me when I was returning I said late that afternoon or the next morning. He was super aggressive telling me he had to have it back by the end of the day because he had it rented the next day. Dude needs lesson in how to treat customers. His name tag said wage was the owner but I doubt that he is based on how he handles customers.
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August 2023 by J. Paul G.
Their location is very convenient and they have the vehicles and equipment that I need. Their pricing is reasonable and their off-hours drop off is very easy and convenient. The staff are also very courteous and helpful.
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August 2023 by Paul G.
Their location is very convenient and they have the vehicles and equipment that I need. Their pricing is reasonable and their off-hours drop off is very easy and convenient. The staff are also very courteous and helpful.
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July 2023 by C T.
A very pleasant experience! The staff was so friendly and helpful. Professional attitude and we're courteous with customers. The store was clean and spacious. The equipment was clean and ready to go. Used the online checkin made it a breeze.
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August 2022 by Jennifer L.
Very easy to reserve and pick up at this location. Friendly, informative quick service. Drop off after hours was a nice option as we picked up the truck in the evening. Just know if you drop off after hours it is a little bit of a process as you need to take pictures of the truck. But we'll worth it in my opinion.
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June 2022 by George M.
1 of 2: Gave this a 2 star only because of the lady that helped me at the store who processed everything quickly, professionally, and efficiently. The other guy who was trying to turn me back at entrance on the other hand made a less than pleasurable experience. He either needs to find a new job or his lack of professionalism needs to be addressed and corrected. May even be the manager, and if that is the case it is a horrible example to other employees, on top of rude service being in the service industry. More details below. I completed all of my reservation early afternoon on the uhaul app, an otherwise seemingly smooth process for a 6:45pm van pick up rental. I knew I may not make it on time due to work so I opted for a 24/7 truck share option for which states I can pick up after working hours. I also left a message in regards to my reservation asking if it's ok if someone can pick it up for me in the case I can't make it on time before they closed and stated that I also opted for 24/7 truck share so I can pick up after hours in case someone getting it for me wasn't an option. Just making sure everything was lined up. Even loaded my Drivers License and credit card information for a quicker process so all I have to do is pick up the key to the van.5:39pm I called just to make sure everything was good to go. Being on hold the whole communication took about 30 minutes. Spoke with the rep. Everything was set and I was good with my reservation for my van rental so I thought awesome and continued with work. A little after 6pm I checked my phone and and missed a response that came in at 5:52pm for my earlier message I sent in the app regarding after hours pick up, (this was already after I made a call thinking all was set) that vans are not available for after hours pick up but my reservation can be updated to a truck. After seeing that I hauled gas out of work to get there before they closed which was 7pm. I arrived at 6:57pm, and was just happy to make it in time before closing. I walked in at the entrance 6:58pm when this gruntled man was passing by and started asking my questions so I was like oh he works here and thought he was trying to help me. I said I have a reservation, and he responded with there's only 2 minutes left. I replied, yes I made my reservation already online and just need to get it. He responds was it for 6:45pm, and I said yes. Everything about this guy was rude from the second I walked in and just seemed like he wanted me out the door. I understand I was there 13 minutes after 6:45pm, but I was there before closing just to pick up the key for my reservation and hauled gas because it seems there was some miscommunication somewhere on their side and I just wanted to make sure I can get the van. This is me rushing to get to the place out of work, already thinking everything was good to go with the call I had made an hour earlier. Luckily, a woman stepped in and took care of me. She asked me questions in regards to my reservation so she can process it. I told her I already uploaded my ID on the app, and my credit card is already on file. As she helped me, the manager or guy who spoke with authority there came back in to where I stood, just to lecture me as the kind lady was in the midst of processing my rental. With an upset rude tone, he talked about how I should call as a courtesy, and spilled his whole beans how he has family at home too, etc. Then he proceeds to tell me that he won't allow this to happen next time... It seemed to me he was trying to simply call me rude, or has some sort of anger management issue that needs to be addressed. I had no energy for this man's demise so I simply responded OK as I simply just needed the key to my rental so I can get back to work, with my family also at home, so he can go back to his family. I don't know if he was expecting an apology from me, or if he wanted me to give him a cookie for his efforts. I was just there to get the keys. The whole time this man was lecturing me for what ever reasons he believed he had, the lady
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April 2022 by Jeanna W.
The guys are really nice there . Also a sweet girl works there . Very Secure there's lots of cameras all over
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November 2021 by Kat P.
I needed to ship some things through Greyhound from California to New York, so I had to hustle and get boxes, tape and shrink wrap. This is my first experience using Uhaul's services, and I was helped by Megan to find the right products for my situation and I left feeling really confident with my tools. Megan was insightful and encouraging, and I really appreciate all her help. Now just waiting for my boxes on the other side.
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April 2021 by Michael K.
There couldnt be a worse u-haul than this one. The rudest staff, argumentative and disrespectful. This one dude, Forrest. Total asshole.
