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February 2024 by D
The manager offered me a job while shopping and then used my application to send me flirtatious messages. He then withheld the position when I told him I was uncomfortable. I contacted HR and got a the job at another location immediately. The whole situation was wild because I’m a dude and so is the manager lol. His name is angel.
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December 2023 by alona becerra
Shanaynay was a great help. She is the one with half black and half blue hair LOL
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December 2023 by Zume Tran
I have been to Sally on 16446 Beach Blvd Westminster a couple of times, and the customer service from this store is HORRIBLE every single time. Employees are very unkind and not helpful. They act like you're inconveniencing them. Will definitely never return to this location.
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June 2023 by Josie Garcia
Excellent Customer Service. Friendly and Helpful!
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May 2023 by Klaudia Nunez
I hate Sally’s they have always had poor customer service and today when I needed one of them to be open I drove all the way to Westminster 16446 Beach Blvd just to find the store is closed and no one inside the lights where on figured maybe they where locked because someone was in the back but clearly opening the store on time has been an ongoing issue, for like 4 yrs now. Maybe the owner or manager of this establishment should update the hours of operation. Thumbs down ??
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May 2023 by Klaudia S.
Unacceptably disappointing to drive all the way to this establishment just to realize it's closed. Not only that but to top it of even the hours of operation are posted on the window. Yet no one is their. I waited to see if maybe they where busy in the back but I got here at 9:21 and it's now 9:51. For what ever reason this has been an issue since way back over 2 yrs stop waisting people's time and open when you are suppose to or update your hours. You are already a bit pricy, bad customer service and now unreliable. Get it together Sally several business are going out of business.
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May 2023 by Ms. S.
Staff always try to be helpful but it's difficult with black hair products. A++++ .
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February 2023 by Brian P.
Came in looking for supplies to fixed my damage hair. I was greeted by Jelissa who offered to help. She gave me her undivided attention and worked with me to find a product that would work for my hair. I was looking for something that would help moisturize my hair again instead of using conditioner and learned that conditioner can dry out ur hair in the wrong way especially if it contains a lot of alcohol. I learned a lot when it comes to hair products from her and she helped me pick out two products that would help my hair. Now my hair is a bit more healthier than before!
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July 2022 by Laura N.
Now this store is clean and organized with an attentive crew/staff. I do like "sally's" deals and it requires some personal info, for a one year membership. If you do not understand that, upon cashing out, the cashier will be asking every single customer the same questions to get the correct customer account to acquire points/discounts. So if you think you will be ringed up and ushered out in a turn-around time manner of what ever you imagined. (I guess because I understand the drill I do not suffer of having a meltdown) Sorry for giving unsolicited advice! Moving on, my visits are early in the mornings and rule of thumb to navigate in and out of the shop or any "Sally's" go early in the morning. Otherwise, peak time (weekends) you will remember what I wrote on yelp. Go early before rush hour otherwise you will be waiting in line. Just trying to save you grief. As to my favorite dyes they carry a German line that it is my new favorite. Yeah it is my secret and they do offer front face-wrap around parking. Located next to Target. In all my visits the staff is ready with a big smile. I am more of an insect when I go in and out and I do not need much help either. I like this very specific store because of staff and it smells clean. They are always stocked so I dunno all these sad sour reviews. p.s. it is a small store but fully stocked and that I love it. Stellar customer Service Next door to the 405 fwy
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June 2022 by Kari D.
I'm giving 5 stars for the manager of this store. Her name is Jelissa and she was very helpful when I was returning a hair dryer (my boyfriend bought a more expensive one from the one I needed him to get). Jelissa always seems to ask the right questions to lead me to products I may or may not know about. Today she was able to provide me with the correct product I sent my boyfriend in to purchase. Also, while working alone yesterday, before her co-worker arrived, a homeless man that was a mentally unstable, entered the store and started dancing in the aisle. Then began begging money from the customers. Jelissa handled the situation perfectly and was able to make him leave without the incident escalating, which it easily could have as it was heading there. She put on a brave face & was protective of her customers! As for lack of products other reviewers complained of, I didn't see any empty shelves or lack of products (I'm not sure of their review dates so apparently that's no longer an issue). The store was fully stocked, clean, & orderly.
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March 2022 by Sylvia Bravo
Best ever. Alway have what I need. Great customer service.
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August 2021 by Melissa P.
I had a really good experience in this store. An employee named Julissa was very kind and talked me through gathering the supplies I needed to help my best friend do a perm in her hair. I had never done it myself so I was in the dark of the supplies I needed. She helped me gather all of them, while not breaking the bank and suggested to watch some YouTube videos if I needed help on the steps and process. Due to the pandemic they haven't had a lot of things coming back in stock, but they had enough for what I was needing to purchase. I really like their rewards program and the store itself was very clean and well organized. I'll be back if I need anything else from a beauty store!
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June 2021 by Brooke C.
I've been to many Sally's beauty supply as my mother is a hair dresser and went to school at Paul Mitchell, I decided to do my own hair and I made it orange on accident one blonde gurl recommended me t-18 and if ur a person who knows about hair ur hair should be very lifted to a yellow blond my hair was orange, I knew t-18 wasn't gonna work so I just grabbed something from ion. Then there was the other coworker a brunette and she rung me up. I needed a bag and she charged a couple cents for a bag and I left my wallet in the car so I gave her $5, she then responded with "really, you don't have a couple cents". That was the most rudest thing I have ever heard from an employee, it actually made me quite sad as well, as these employees judge people when it's their job to help the people in the store and not to judge customers, imagine if I was a person struggling. I work in retail so I understand what it's like to have customers and to help people and to know to not say rude things and be so judgmental. Those girls should be fired.
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June 2021 by Quynh-Ann T.
The staff is extremely friendly and the girl helping me pick what products to use for my hair was the sweetest! I had a lot of trouble figuring out what was good or not and she was really helpful. I came in twice on wednesday (6/2). Idk why the reviews say the workers aren't helpful, but my experience was really good!
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March 2021 by Tra My Cao
I got exactly what I needed. They were super helpful and friendly. I was able to find what I was looking for. One of the employee went above and beyond when explaining some of the products to me.
