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March 2024 by B Dal
Great customer service and very friendly staff. Easy drop off and my windshield was finished quickly.
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March 2024 by Naturelle Habitat
Zarin was excellent! Super efficient, timely and friendly. Got the job done quickly & with ease. Highly recommend!
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March 2024 by Daniel Delgado
Late, but I think that was from the rain, the tech was nice and respectful, did a great job.
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February 2024 by Hiroyuki M. Kido
I took my sienna in today to get my windshield replaced and overall my experience with Safelite was great. From the time I got there, I only waited 5 to 10 mins (though I got there before business hours) to check in..I had paid for everything prior (online) so all I had to do was review info they had, hand over my keys and come back when the vehicle was ready. After about an hour and a half, I got a call from Jose who was the technician that worked on my vehicle. Very professional and explained everything that was done and made sure I didn't have any questions. Thank you Westminster Safelite team for the great service experience.
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February 2024 by Thankfully
Great job and good guys.
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January 2024 by Andy Vo
I dropped my car for windshield replacement at 7:30am. And i came back at 4:00. They haven’t fix my windshield yet. They said that they were short staffs, but i was very first person to drop off the car. It’s very bad service here. I wouldn’t recommend any future business here.
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December 2023 by Edi J
Was a little hesitant based on previous reviews on replacing windshield but had no problems with my car! Everyone was super nice and accommodating, the technician, Jose, did an amazing job on my windshield. There is a lifetime warranty, so if there are any problems, you can visit any Safelite after. Would recommend this place to any of my friends!
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December 2023 by Caitlin Willis
Took my tesla here for a chip repair that was in the windshield when we bought the car. Found out it had already been previously repaired when the tech took a look at it. Everyone I spoke to was very friendly & professional. I appreciated their honesty & answers to all my questions! Will be coming back if we ever do need a repair!
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November 2023 by Jackie Parisi
So far, my experience with safe light has been good. They are supposed to comeback and refinish. The window part of the window frame makes the window up-and-down. They have to finish fixing that. I thought I would have to go somewhere else. And there's one local buy me Westminster and their professional and first time. Having a situation somewhere broken to my car makes me very sad. They took care of me so had to pay a little bit of deductible but it wasn't a lot of money like I was scared. It's gonna be a lot of money that I can't afford. They work with me and my Insurance Company so far. At the time, all smiles.
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November 2023 by Charlie Beshai
Get your windshield replaced or fixed somewhere else. I was quoted for my car’s windshield replacement for $621 and I filled an insurance claim. They gave me that amount. I made an appointment and one day before my appointment I get a phone call from safelite auto glass and they tell me the shop miss quoted me and the price to fix the glass is $1200, double the quote that they originally gave me. The manager calls me from this location and said I can give you $150 off the $1200. I told him it is not my responsibility of fault that you guys don’t know what you’re doing. And he said I can’t help you.The place is over priced and they don’t know what the right glass for your car is. Get your car fixed somewhere else.
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September 2023 by Kattarina S.
DON'T GO HERE. FIND SOMEWHERE ELSE. THESE PEOPLE WILL STEAL FROM YOU!!I took my car here to get the windows replaced and found out one of the workers here stole from my car. They stole my tire lock kit which was in my trunk in the storage compartment underneath the carpet which meant they went digging through my car, which they had no need to since they were just doing windows. Be careful if you do take your car here and make sure EVERYTHING is cleared out from your car since they have no morals here and like to steal from their own customers
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September 2023 by Lisa Mangan
I would give this business NO stars if it was an option!!!! Talk about Management at its Worse! I've had 2 appointments to Replace my windshield. First a home appointment, wasted 5 hrs of my Workday waiting for tech for 4hrs. He finally arrived at noon (my appt was from 8-12)..he got started with work. An hour in says he cannot complete job as he DOES NOT have the correct windshield. States my insurance is required to approve the approriate windshield that will Fit my car. Tech then states a Manager will contact me..well no Manager apparently exists as it's been a week and no call...I then schedule Another appointment a week out at Westminster location. When I made the appt. I specifically told phone rep..my windshield must be an original windshield as an after mkt windshield will not fit per my previous experience and Tech confirmation/unsuccessful appointment with Safelite. I requested to ensure my appointment to only be booked if Original windshield is Authorized by insurance. I was told this should not be an issue and IF it was my appointment would be rescheduled. I therefore went about my week..now driving 2 weeks with a Significant horizontal crack mid point across Drivers side of windshield. I arrive at appointment at stated time ask person that checkd me in to confirm windshield is a genuine part and not an after market windshield. Wait for it...Yes you guessed it! Another wasted half day of work! Jesse an employee at Westminster apologized and says someone will call you to resolve. MAM' IT TYPICALLY takes 24 hrs for insurance to approved requests. I said "alright so how long will it be to receive a call to reschedule".."mam, you will get a call I promise you within 48 hrs" Mind you folks..this statement was made to me In Person on Wednesday at 115pm. Today is Saturday 826 am. No call to date.
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September 2023 by Dan O.
They canceled my first appointment at the last minute saying that my windshield glass came in defective. I rescheduled and then they brought the wrong glass. I gave them another day to get it right because I was taking a trip and they said they could not do it in a day.
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August 2023 by Kuldeep Luvani
Their service is pretty good. Couldn’t fulfils the promised delivery date.They installed new glass but could not take out glass shards from trunk hatch. Now it makes rattling noise every single time I passes rough road. Other car shop can remove every single shard of leftover.
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August 2023 by Esteban C.
Safelite is doing some fraud and I just caught it by calling my AAA insurance. I originally went through my insurance to file a claim but the Safelite rep said they would take care of it because it was a small chip. I paid $65 and in the next couple of weeks, the chip expanded to the point I had to fix my entire windshield. So I called AAA to make another service and explain the issue. Now, I have to pay $500 for my deductible which is fine with me. When I asked Safelite to reimburse me for the failed job, they said it was not possible. When I asked AAA for reimbursement, they said Safelite already charged my insurance and on top of that, I paid $65. So the the fraud is that Safelite is charging AAA for the repair and I am paying also out of my pocket. This is fraud guys and it is going to catch up.
