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June 2024 by John
Great service today. The guy was very helpful. My phone completely busted and I needed a new one. I wanted to keep my old number but due to that phone not working at all I couldn't answer the security questions. So I had to get a new number. Due to getting a new number/device I'm locked out of my Instagram but i should be able to get back in a few days after they review It. It did save me alot of money however by opening up a new number and he was able to help me get all my contacts back. If I would've used my old number I would've paid an extra $100 bucks. I saw a review say that another shop was more experienced and they were able to figure out some of the answers to the security questions that the customer wasn't able to recover and had I used the same phone number I wouldn't be locked out of Instagram but again I did save $100 so I'm not mad.
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June 2024 by ABC ABC
Excellent service!! Highly recommend
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May 2024 by Jimmy Nguyen
The guy that works here is the nicest worker I have ever met. He's there everyday and everytime I come to the shop he would help me very diligently. Thank you sir.
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May 2024 by Ultimate Evil
I told the guy i lost my phone and I needed a replacement simcard for my new phone and I gave him all my other info on the account. He asked me for security question when my account was activated I told him I don't know. He said he couldn't help me. So I went to another metro pcs. They were alot more experienced and helped me no problem.They even told me my activation date.
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June 2023 by Raymond R
Excellent customer service. Always trying to help the customer and better deals with combo phone accessories. Also help us with tranfer stuff from old phone to new one. Highly recommmed !
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May 2023 by OC
Wasn't told about 2 hidden prices. Gave me a wrong quote on a phone I wanted. I needed a phone that night and had no choice.
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October 2022 by Ryan Chapman
they fix phones greatly. i had a great complicated service the service lady fixed the problem quickly.
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September 2021 by Blake Q.
I'm not one to write many reviews, or even like shopping for that matter, but Sam's service inspired me take to yelp. I told him my price range, he laid out all the phones that fit and he went thru the specs of each and had valuable additional info to add for each that doesn't appear on the box. He made the selection process quick and painless. The next day I needed to return for some help migrating my old phone to my new one since my google drive backup didn't work correctly. Sam fixed everything in short order. Thanks again Sam!
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November 2020 by Michael McGrath
Nice clean shop nice people.
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February 2020 by Mikan L.
Sam made my day! I am so grateful for his knowledge, friendliness, professionalism and being such a perfect customer service. I could not ask more!! Since I bought a new phone from an Apple store, I had a nightmare of migrating my old phone# to the new phone with an old phone service company that I was with. I even switched to it's parent company. The parent company guaranteed they could migrate it. The parent company lied to me and gave me a new phone# instead. They told me I needed to wait 2 months to apply to migrate the old phone#. At this point, I was super sad till this place being recommended by my partner. First, I went to different Metro PCS on Warner in the HB and had a bad experience so I was in doubt first. But Sam was different from all others! He took care of me 100% the way I was hoping and I am 100% satisfied. He stopped my several days of hardship today! No more. He's a savior! Now I got my old phone# that I carried for decades and my family member in my country can contact me once again thanks to Sam. Thank you truly again Sam for all your help and support today!
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August 2019 by Laura L.
Best customer service. All employees are very knowledgeable and extremely helpful. Unlike most Metro stores, Ali and his crew actually care about their customers.
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July 2019 by Metehan Tan
They suppose to be open on Mondays until 7.00PM. But they were closed on 07/01 at 6.43 PM.
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December 2018 by Tiffany P.
Honest nice people running an honest business. The husband and wife couple that helped us were very fun and cheery extremely pleasant. They went out of stairway to help my daughter who has lost her SIM card holder on her iPhone....
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April 2018 by Anas A.
I love how you always give discounts on your accessories. I bought my case and the screen thingy for 24 and it's usually 50 at the t mobile store. They always transfere everything to your new phone.I love you guys you guys are the best.
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October 2017 by Scott O.
They charged 15 dollars to move a sim card to another phone. A normal service doesn't require any action but MetroPCS requires activation. The store charged my mother 15 dollars. They never told her it was free to do if you call in.
