April 2021 by Emily T.
It took me a couple of days to decide if I want to write this review. The reason why I am here giving this business a one star is the lingering anger after I had my wardrobes dry clean here. I usually take my clothes out for dry clean for one main reason - the clothes i cant machine wash at home and too lazy to hand wash. I have several expensive clothes ruined experience at Hoa's, but the stubborn me still decide to give this place a chance. One of the most stupid and regretful choices ever. I meant accidents do happen, but when I bought my clothes back asking why the mistakes kept on happening recently (they washed it so hard that it ripped), the one explanation that i get is: Hoa's owner: because it is a cheap material Me: i bought this over 1k Hoa: yeah, doesnt meant it is good material, most designer clothes are made from delicate and cheap material (we were talking about cashmere) Me: delicate, yes, thats is why im not using my at-home-machine to wash. You dont see me here dry cleaning my $20 shirt. Hoa: $20 or 1k is the same. Me: no,it is not. If you're treating an expensive garment the same with a couple bucks garment, then it is very unfair for the customers that bought in delicate wardrobes. (I was very calm, begging her to understand and be more reasonable) Long story short: i receive zero apology from both times that my dresses ruined here. ZERO! That is why I am still frustrated and disappointed in this type of business ethics. I am Vietnamese and I respect elders even when I paid for the service and supporting their business during pandemic. However, their ego is too high, their ethic is ridiculously awful. I will never come back here even when I have a $20 shirt that need dry cleaning. I should have asked them to pay for the damages but I was so shocked of how they handled the situation that I just wanted to walk out at fast as I can. Just dont come in with your most loved brand new wardrobes (I had it back in pieces - literally). Dont make the same mistake(s) I made, and dont give chances to bull-shits. The lady here clearly doesnt give a damn about your clothes nor she cares about the clothes being damaged at her place. Và một câu xin lỗi khách cũng rất khó khi họ không cần biết họ đã làm tổn thất tài sản của ngời khác nh thế nào. Tôi thề là tôi cha bực bội một cái business place nào nh ngời ở đây làm tôi hiện giờ và mấy ngày qua. Mất một ngời khách chắc sẽ không làm giảm doanh thu, nhng đã có chắc chắn một ngừi biết ni đây làm việc không có tâm. This is the longest review I have ever written and the most awful experience for one place.
