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June 2024 by Brandon Moreno
This branch is awful they let phone ring and hang up. You can tell because when you call any other branch it at least gives you message saying they are working with another customer. Not here. They literally just hang up. God forbid they have to do any work. Ridiculous. I have called at all different times and same thing. Early right at opening and every hour in between. Very unprofessional, horrible service.
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June 2024 by T N
Called many times it ringing and they don't pickup the phone and they hangups . Horrible Chase Bank
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April 2024 by Phuong Ho
Very good
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February 2024 by Aaron Duong
Was having issues with opening a business bank account online, and worked with Ha Nguyen here to get one easily set up. Was in and out within about 20 minutes. Also helped me set up the account within my mobile app, so that I'd have easy visibility into both my personal and business accounts.Great service!
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February 2024 by Maika T.
The employees here at this branch name Helen is lack of professionalism, lied and dis-honest to client. Do not let her fool you by saying she will help you this and that. She will not full-fill it. She was initiate called you and offered to help!!! but simply will not fulfill what she promised. So dishonest and she treated customers below standards of service. The worst! I feel sorry for the big bank that decided to hire her to serve customers because she does not do her job well. So bad!!!!
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February 2024 by maika ta
This review for Helen. She was initiate called me out of the blue and left a message, offered to help me!!! Okay, I did not ask for any help but since she offered through the phone; I called her back to request new money for Lunar New Year and some green money to travel outside the country. She said “sure”, she can help me with my request. Helen set an appointment to see me 4 days later which is today (02/10/2024). Today, I dropped everything and came to see her, she said she does not have it!!! I figured out the reason she tried to fishing me into the bank was persuaded me to be private client. Why did she just informed me over the phone the real reason instead of promised things that she can not honor it. Lack of professionalism, lied and fishing client that how I observed the way she does her job in banking institution. I will transfer my money to another bank that I have. So dishonest and costed my time consuming!!!
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November 2023 by Anastasia Paradzhanova
The worse location I’ve ever been , I was need change a quarters, I have to wait 20 min not in line, near the window because they don’t have a quarters
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September 2023 by DieuThoa T.
The staff here are usually excellent. Yet, today Jenifer, the supervisor went out for lunch at 11AM when there were a lot of customers were waiting for services. There were only 2 employees working in their cubicles. Terrible!
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September 2023 by Jasmine L.
Today they refused a deposit of several thousand dollars because they refused to hand count bills that had a little adhesive on it. Branch manager declined when we were trying to deposit over $30000 worth of cash and checks. They insisted we straighten out the bills. Like your a bank isn't it your job to store money. When we go back to Texas we are closing down our private client account.
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August 2023 by Cara V.
The front lady who greeted you and control the meetings with banker was the worse person. Id rather have a robot greet me and provide the service. No wonder people are being replaced by automation and AI they would we've customers much more professional and respect. Worse Chase branch
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July 2023 by Le Hoang Thach T.
The worst Chase branch I've ever been to. I told my dad to visit this location cause I believe some Vietnamese staff could assist him. Unfortunately, they were very disrespectful.
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July 2023 by Karla A.
If I can give no star I would. I was here to withdraw money from the atm.. it keeps on denying it even though I approved the security purposes in my end. The lady greeter did not even try to help just told me to fall in line. What's the convenient of having an atm if you can't even use it. The people at the cubicle doesn't even care they don't try to help they just stare at they're screen and ignore the people that needs help.
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July 2023 by Danyal Sohail
I made an appointment and it went great.
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July 2023 by Tracytn L.
Bad action services I never come back this area again anymore. Not helpful and I know that's why they have only 2 start for review
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July 2023 by Jimmy Castillo
Was thinking of opening an account, walked in nobody ask or welcomed me in, they just looked at me & continued their work, wouldn’t suggest this location to anyone.
