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September 2024 by Donisha Fleming
Easy, simple, and great communication all the way down to delivery day. Friendly driver and I love the 7 day trail option and option to choice what I wanted. Thank you Carvana ?
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September 2024 by Nicole Trimble
This was a great experience and I love my car! My only suggestion would be to give a brief tutorial on all the functions of the vehicle.
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September 2024 by Douglas Lilly
Horrible experience, Be very careful purchasing from them.
At first this seemed like a great way to purchase. At the time of purchase they said receive your car delivery on Friday or pick up tomorrow, and this was a Wednesday. Once purchased they gave me a 1 week delivery date and wouldn’t tell me a pick up date unless I canceled the delivery date and could lose it. First mis leading sales gimmick. The car was delivered with the check engine light on. They assured me that it’s under warranty if I take it to one of their designated repair shops, they would fix it. I work out of town and got it down there 13 days after receiving the car, and now they say that they will not cover the cost of repairing the check engine light. They said that there’s nothing they can do and they won’t take the car back. These guys are misleading and dishonest.
Read their fine print and do not take their word on anything. their sales people will tell you whatever you want to hear, but they will do nothing more than what it says on, their fine print. everything that they’re telling you upfront is not true.
I am extremely frustrated and have
spent countless hours on the phone trying to get them to take care of it which ended up supposedly being a $300 repair. It’s not necessarily the cost. It’s the principle of them saying things and not owning up to it. They’re gonna tell you whatever they can to get you into the car and then once you have it it’s screw you, but they are sorry.
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September 2024 by David
Great place quick easy and painless they stuck with the price they gave me thank you carvana
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September 2024 by Jonathan Balisteri
Very professional and courteous, Monique, the young lady who picked up the car was very knowledgeable and careful with everything. I appreciated the timely manner with which she handled the deal, quick, easy and without a problem. Thank you
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September 2024 by Cee Marie33 (Ceemarie33)
Yesterday came in met Francis, left within 40mins. Today, my sister's appointment were waiting in the lobby for 30mins without being greeted by anyone. So 3 stars.
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September 2024 by Graham Applebaum
Great experience selling my car. They couldn't have made it any easier
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September 2024 by Nakia Marie Jackson
I am so pleased to write this review. This was the BEST car buying experience I have ever had. Everything went smoothly and hassle free.
I've recommended Carvana to my friends and family. I will never walk into a dealership again. Thank you Carvana for everything. I LOVE my amazing new car. -N
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September 2024 by James Phan
Very great deal with the new car ?
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September 2024 by Samita Gogna
Do not buy a car from Carvana. My husband and I made a mistake buying a car from this place, trusting them that they will give us a decent car but that wasn’t the case!!! I bought a 2016 BMW i3 with them and when I drove it off the lot, the AC was blowing hot air. Carvana fixed it for us but then when I brought it home after three days later of it being at the mechanic, I fully charge it and it only gave me 52 miles on it. Mind you, it’s supposed to be 153 miles on fully charged. I call Carvana and they send me back to the same mechanic. The mechanic keeps the car overnight and next day calls me to let me know that they don’t even work with electric cars so he doesn’t know much about it but definitely know that something is wrong with the battery and that we have to take it to the BMW dealership. No disrespect to the mechanic but Carvana doesn’t know their own mechanics and what their capacity is. I asked Carvana to give me extension on seven day return period because I’m trying to clean up their mess but they told me they cannot give me the extension but will swap the car with another car. Now if you are in your right mind, you will not trust this company with another purchase. After trying to call Carvana multiple times and getting nowhere with it, I decided to return the car. I will NEVER in my entire life will go buy a car from Carvana and I will tell all my family, friends and people I know not to make that mistake. Just go give your money to some private party than these leaching company who is only interested in your money. Horrible, horrible experience!!!
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September 2024 by Jonathan Neal
BUYER BEWARE!!!
That big car tower you see off the 405 is actually a giant lemon tree! Carvana's crooked business model is selling broken cars to people and hope they can't figure it out before the 7 day return period. Fortunately for us, the problems with our car were immediately apparent.
Driving it off the lot to home we realized the AC didn't work. When we got it home we called Carvana to tell them, and the representative was very friendly and apologized and let us know we could take it to an authorized auto shop to have it inspected and repaired. So now we have to go driving around getting their car fixed for them, but hey, my wife Loves the car, and we figure if we get the AC fixed it's good to go. No biggie. Unfortunately this was not the case as further obvious problems with the car began to show up.
It's worth noting that the friendly representative lied to us on the phone, assuring us that Carvana does a full 200 point inspection on all their cars before selling them. A child could tell the AC wasn't working sitting in it for 1 minute, and the other problems were also obvious to anyone with no mechanical background. No inspection was ever done, and I highly doubt anyone even sat in the car once before selling it to us.
The other, and far more crucial problem was that the battery for this EV only held about 45 miles range on a full charge. Again, if anyone had sat in the car even once this would have been obvious by just glancing at the dashboard. When we called about this they told us to take it back to the mechanic. So more time, money and stress wasted trying to fix their mistake with no accountability for the hassle they caused on their end.
After taking it to the mechanic he said we had to contact BMW and take it to a dealership to get tested. The dealership said they would charge us $550 for the inspection of the battery and would only replace it if they decided it was bad enough. Of course, we all know they will say it's not bad enough, and we will be stuck losing $550 and more time and stress trying to fix Carvana's mistake.
Still, we tried to play nice and asked for another extension for our 7 day return period because we were trying to fix their negligence and hadn't gotten a chance to try out the car at all. They told us no, as if the extensions they had given us were a favor to us and they were not going to do it again. The audacity of these companies! Zero accountability.
After this we threw in the towel and will be returning the car. We wasted so much time and went through so much stress for nothing. This car was a gift for my wife, and she was so excited and now is so disappointed. Carvana could not care less and will likely just sell the car off to the next poor buyer.
That's why I'm writing this review: so no one else has to go through all this.
DO NOT BUY FROM CARVANA!
THE ABSOLUTE WORST EXPERIENCE I'VE HAD WITH ANY COMPANY EVER!
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September 2024 by Duality Of Man
Jasmine was super nice and made everything very easy. I couldn't have asked for better customer service. Thank you again Jasmine.
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September 2024 by Armando Torres
Quick, fast, painless…
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September 2024 by Phat Nguyen
Love the concepts, great services, super friendly employees, know everything up front so surprise when receiving the car. Either sell or buy, I will def come back
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September 2024 by Robert Tres
Easy process and quick . Very pleasent peoploe and knowledgeable associates
