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January 2024 by Ferdz Mendoza
We stayed here for 5 days room was clean and spacious with large king bed, no complaints at all, great value for
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January 2024 by Kerry Moore
Tucked away off Beach Blvd, and close to the 22 freeway, the BW PGI was a nice place for the most part. The rooms have been upgraded and modernized - as much as is possible with an older structure. The only real complaint we had was the host of ants crawling up the walls and on the counter in the bathroom area. They were pesky! The shower was nice; the towels were pretty good; the pool and hot tub are nice; the breakfast was decent; the staff was helpful and friendly. Yosh was the best! Parking is free. It's well lit during the night. There is a 7-11 just 100 yards away. It's a fairly quiet and comfortable stay.
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January 2024 by Michelyn Coffer
Our room has a giant spider, and we had a mosquito as soon as we came in which bit my daughter immediately. Otherwise it is fine and a good place to stay.Rooms: We had spiders and bugs in our room. It was close to handicap parking and convenient for my wheelchair, however we didn't end up with an ADD room, so I was unable to shower since we didn't bring a shower chair since we thought it was accessible.Nearby activities: This was a good location for nearness to Disneyland & Disney California, and Aquarium of the Pacific. We also went to Huntington Beach which was close. Santa Monica which we also visited was about an hour away. It was fairly inexpensive.
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January 2024 by henry trinh
Room looks oldHave mosquitosBug bedRooms: Bug bedmosquito
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January 2024 by koanda Dmoor
nice place
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December 2023 by Janet M.
Old but clean hotel and yet so convenient to go to Asian town . I would come back to stay if come back to visit my mommy soon
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November 2023 by Lupe T
If I can give a zero I would . I have stayed at best western many time and this was the worst. This is giving best western a bad taste and making them look bad. The first day when I checked in I let them know the room was dirty the guy that cleaned the room was standing outside and I told him go ahead and go in then he told me what's MY PROBLEM I told him the room was dirty to mop the wall was dirty where someone spelled something their was hair in the bathroom and a bar of soap from previous guest. Came back STILL NOT CLEAN. next day left the room thinking they where gonna clean it walked in at night room still dirty no fresh towels bed not made HORRIBLE I went to front desk the night shift young guy told him my room was not cleaned he said well did you put the thing on the door I told him no theirs not one in the room HE THEN TOLD ME SO WHAT DO YOU WANT RUDE as F%&%. I told him I need fresh towels he asked when I was leaving I told him tomorrow he then gave me the towels and told me well what else . Like if I had to clean the room myself. I will never stay here again. This was not worth what I paidRooms: Dirty, smell , bad experience, rude people not worth it
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November 2023 by L T.
If I can give a zero I would . I have stayed at best western many time and this was the worst. This is giving best western a bad taste and making them look bad. The first day when I checked in I let them know the room was dirty the guy that cleaned the room was standing outside and I told him go ahead and go in then he told me what's MY PROBLEM I told him the room was dirty to mop the wall was dirty where someone spelled something their was hair in the bathroom and a bar of soap from previous guest. Came back STILL NOT CLEAN. next day left the room thinking they where gonna clean it walked in at night room still dirty no fresh towels bed not made HORRIBLE I went to front desk the night shift young guy told him my room was not cleaned he said well did you put the thing on the door I told him no theirs not one in the room HE THEN TOLD ME SO WHAT DO YOU WANT RUDE as F%&%. I told him I need fresh towels he asked when I was leaving I told him tomorrow he then gave me the towels and told me well what else . Like if I had to clean the room myself. I will never stay here again. This was not worth what I paid
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October 2023 by Mira S.
This was the worst hotel I have been to the rooms were not clean there were bugs, our parents had to kill them, our family had too call room service to change rooms. The new room we got was a little cleaner but the shower was clogged and they had to take a lot of hair they had to take out. It was VERY disgusting. Sean in the front desk was being very disrespectful too me and my siblings saying that we are very loud when we were sitting out side and that we have to go back to our room because we are very loud and asked us for our room number wish we did not do anything wrong. He also excused my brothers that they were making out in the pool kissing. My parents had to go down there talking to him he locked the door for no reason and my parents had to call the police because my parents wanted to look at the cameras because they knew that we would not do that but they had to wait for the police to come to see the cameras.
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October 2023 by Karas S.
This hotel left me paranoid. The rooms are rusty and have bugs. i left with so many bug bites. my and my cousins went to the pool (keep in might the jacuzzi didnt have water in it) then this worker names Shawn said me and my cousin are "gay and were making out". My dad knew i dont do that and went to him. He went in the office and locked himself in. My dad called the cops and i was scared.
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October 2023 by Mark Christensen
Nice, clean, well maintained, good full breakfast but they need to monitor it better because the milk was sour. Other than that was pretty nice.
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September 2023 by Yuki Potato
Rooms were so dirty and there was poop in the toilet + on the toilet seat. Cigarettes littered on the floor. When brought to the staff attention, the customer service was atrocious. Terribly rude general manager as well. The 5-star reviews are extremely suspicious so please be wary when booking at this hotel. It is NOT Best Western quality.Rooms: Extremely dirty to the point of health concerns.Noteworthy details: Very bad customer service and rude general manager (Michael Nguyen). Terrible reflection of the Best Western hotel franchise and will be bringing this to corporate attention.
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September 2023 by Yukina Minato
Rooms were so dirty and there was poop in the toilet + on the toilet seat. Cigarettes littered on the floor. When brought to the staff attention, the customer service was atrocious. Terribly rude general manager as well. The 5-star reviews are extremely suspicious so please be wary when booking at this hotel. It is NOT Best Western quality.Rooms: Extremely dirty to the point of health concerns.Noteworthy details: Very bad customer service and rude general manager (Michael Nguyen). Terrible reflection of the Best Western hotel franchise and will be bringing this to corporate attention.
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September 2023 by Tim Stark
Ants in room. Sprayed then ants came back 2 days later. Hot tub and pool worked real good. It was nice have a working hot tub next to pool.Rooms: Ants in room.
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September 2023 by Tamara Anthony
The staff are very helpful and nice. The rooms are clean and have refrigerator and microwave. Also Keurig for coffee . Perfect for our familyNoteworthy details: Stores and restaurants are close by
