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February 2024 by Craig J.
Franklin, the manager went out of his way to fix the fraudulent debit card I was dealing with. Worked on unlocking my app and stayed to almost after closing to rectify my situation. Best experience at a Bank of America
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January 2024 by Richard Salazar (Richard SalazarCoverSongs)
This bank is sucks, Slow deposited
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January 2024 by Rodrigo J.
Wow.! Long lines are gone. The experience at Bank of America has changed.. this time I Didn't have to make a line to make a check deposit for a client. Plus on my last visit Daniel V. went above and beyond to assist me with professionalism and efficiency.!
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December 2023 by K ThePharaoh
Kevin helped me he was so kind and personable! I hope he’s my bank teller next time I come in too !
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October 2023 by Wasim Samir
Nice Taylor was a patient
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October 2023 by Cory M.
While I am not a fan of BofA in general because of all their ridiculous fees (something like a 15% fee for taking out a cashier's check typically, as an example), Jay, at this branch was absolutely fantastic and helpful on our recent visit! He helped us take care of everything we needed to get myself on my wife's (we are newly married) accounts and more.
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May 2023 by Jeff O.
Unbelievably rude staff. Slow as molasses and lack people skills. Waited a half an hour to deposit a check and then the clown and his supervisor were just unapologetic and rude. Loath bofa
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March 2023 by Chloe Le
I would give -5 stars if I could.I visited this location around 4pm as a walk-in was told by the receptionist that the wait time would be approximately one hour. I was willing to wait, and my name was added to the list.However, at 5pm, another receptionist came out and informed me that I could not be served because the branch was closing. I had already waited for an hour, and this was extremely frustrating. The fact that I was willing to wait for an hour and then was turned away is completely unacceptable. The customer service I received was the worst I have ever encountered, and I am extremely disappointed in Bank of America.
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March 2023 by Nathalie Chou
The first time I went to Bank america at this location, I was very satisfied with the service of Stefan D.T then second time with Madam Gina, and another staff member at the counter whose name I don't know helped guide me very Well . and explain every little detail . I'm really grateful, I've only been there few times , they always help me solve it as quickly as possible. I didn't have to wait longtime . 不知道怎麼表達，只能說我非常滿意?
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February 2023 by Lizzy L.
They're service is terrible, overall. Specially it gets worse when Vietnamese employees are taking care of Vietnamese clients. They've take at least 15 mins. minimum when dealing in the counter window. This process shall be quick and easy.
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February 2023 by Daria Antonova
Worst customer service. Should have checked the reviews before I came here. Only 1 cashier available and a line going all the way to the door. The manager stands there and literally does nothing.
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February 2023 by Lucio Perez
This branch/location was the only one that was open until 5 pm when all others around closed at 4 pm.
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January 2023 by Carlos C.
One banker available at two branches within 15 miles of my home. Been banking with them for years but they cannot hire and keep people. Disappointing!
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January 2023 by Alicia M.
I've never liked B of A, fees for this fees for that... Well, what do you know - $8 fee to cash a check. My kids received a check for Christmas from their Nana, and because that's her bank. Any who, that's not the reason for this review. Josh, happens to be a teller at B of A and a rude disrespectful one at that. I approached him with a smile, and left with a frown. Simply requested the service of cashing a check, I endorsed it and was pulling out my ID. With an attitude, "do you have an account?" My reply, "no, I don't - but she does - that's why I'm here." Without even looking at my ID, he starts checking out the check - looks at the back. Looks at me, grabs my ID. "You can call her if you'd like." I told him. Then he realized we had the same last name, and took his sweet time entering all my information. He put the cash and my ID in the little dish, "there was a $8 fee.." Did he count the money, nope! In my opinion, there should be no fee. Check issuer is a customer, I took the time to walk-in and cash it. You basically just charged a fee, took it out of what was intended to be a gift from the issuer "your customer" - where does your loyalty stand to your customers? Further more, if one of the two parties is an actual B of A customer - you're stating to your customers, we don't honor you or appreciate your business. Josh, don't treat everyone like they are a criminal - except the fact that some people aren't fans and they choose to bank elsewhere. Also, it wouldn't hurt to try charm school - it could be beneficial! Hopefully!
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January 2023 by Dana L.
How does a big bank get away with scamming customers. I go in on 1/14 to make a car payment due 1/15 and they tell me not to worry it is going to be applied but my receipt is dated 3 days in the future for the 17th. I have no proof i am on time though im one day early. Is this Legit? Transaction date to me means the date i made the transaction not some future date. Am i wrong ? I have to deal with anxiety now for several days. Is that fair or make sense? .... Coming back to edit this review. Its now feb 8 and the transaction is dated 1/17. Fortunately there is no late fee.
