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March 2024 by Min Cho
The overall property is nice and well-maintained. However, the room I stayed in was horrible. There were weird plumbing noise which kept waking me up. Changed rooms the next day.
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March 2024 by Christina Vescovo
Always enjoy my stays here. Beautifully maintained property.
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March 2024 by Alexa R
Beautiful place but the staff is absolutely AWFUL specifically the bartenders, not the waiters (they were angels compared to the bartenders). Every guest I spoke with that night agreed their service was terrible. they were all bald men, so rude and borderline misogynistic and honestly racist. I don’t ever write reviews about any hotel/event space but they filled me with a rage so wild, if I could warn anyone visiting I will. The older white men were treated beyond better than anyone else and they’d make the most demeaning remarks right to your face. Made the drinks and the entire experience awful. Weird, yucky vibesFood & drinks: Food was okay. A little under seasoned but great waiters. Drinks, however, were awful and made by the most vile, rudest bald men alive. Every single bartender was so degrading and misogynistic, it ruined the whole experience. Every guest I spoke with that wasn’t old and white shared a similar experience. Yuck.
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March 2024 by Mario Willis
Amenities decent. Food priced fairly. Spa over-the-top priced.Rooms: NiceNearby activities: Amenities decentWalkability: Not enough seatsNoteworthy details: Wedding and birthday party took over WVI which left me as a guest pushed out.
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February 2024 by fran ornstein
This was the first time staying here. Loved everything about the hotel. The grounds are amazing , the staff so friendly. The spa was beautiful. Can’t wait to come back .Rooms: The room was very nice and comfortable. Great little patio overlooking a gazebo and gardensFood & drinks: Three different restaurants on the property .
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February 2024 by Raz
Do not stay here if you need wifi. Westlake Village Inn is branded as a luxury hotel. Their website states that sitewide wireless internet is available. I came here not only to relax, but also to do some work. Their WiFi consistently disconnects users. As a result, I lost a lot of time and money due to connectivity issues. I called the front desk and asked if they could switch rooms or give me a discount due to the unavailable WiFi. They responded that WiFi is a complimentary "extra" service they provide, and that they can't give a discount for it, despite it being advertised on their website. From my perspective, it's a part of the price since I'm paying for what was advertised. While they did offer to change my room, it was one that cost less than the one I paid for, yet I would be required to pay the original price. Additionally they said it wouldn't change anything about the WiFi situation. Shocked that a luxury hotel treats its guests like that. What kind of luxury hotel doesn't provide a reliable WiFi connection? Doesn't sound very luxury to me.
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February 2024 by Valentin Clerc
This review concerns the Westlake Village Inn used as a Wedding Venue.We (BELLA VITA EVENTS - EVENT COORDINATORS) got the chance to work here for a few Weddings. This Venue -and its whole block- is full of elegance and European charm. Nestled amidst manicured gardens, a great pond/lake, and scenic landscapes, the setting provides a romantic backdrop for a perfect celebration. The attentive and professional staff at the Venue goes above and beyond to ensure every detail is flawlessly executed, making the whole process enjoyable. From the idyllic ceremony locations to the exquisite reception spaces, the venue offers a versatile canvas for couples to create their dream wedding. The Westlake Village Inn stands out as a quintessential choice for those seeking a sophisticated and enchanting setting to say "I do." We highly recommend! - BELLA VITA EVENTS BY DEBORAH JAMES.
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October 2023 by Ale Salazar
My family and I stayed here 3 days 2 nights and I’m already writing a review before we even check out. If you want a good night’s rest don’t stay here. First night was to noisy, there were people walking around being loud but ignored it and decided not to stay here again. Second night again. This time I called the front seat at midnight and complained about the noise in one of there villas where someone was having a party. At 12:30am a car alarm started going off on and off. Finally at 2:30 I walked over to the lobby and complained to the front desk lady and all her and the tall security guy said was “there is nothing we can do about it” Really???? I was not the only one complaining and they still didn’t do anything for 2 hours. It was unbelievable. I won’t be booking here ever again and will go back to staying at the Hyatt regency or the Four seasons just a couple minutes away.Now for the hotels: California Vehicle Code states that a police officer may tow a vehicle if the alarm system continues for 20 minutes so please when a car goes off for this long don’t tell your tired guests that there is nothing you can do.
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September 2023 by J V
I was there for a wedding and the grounds are beautiful. There's a small lake with ducks and small turtles. There is a golf course across from where the venue was. There was construction in front of the hotel but plenty of guest parking on their lot next door. We did not book a room there so I can speak for that. Overall it's a nice place to visit.
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September 2023 by Karen Nuzback
I could not have asked for a better time for my granddaughter's 18th birthday. Live locally and Clara helped us get a great room last minute and fabulous breakfast. Grace said she couldn't have asked for a better birthday gift.Rooms: The bed was super comfySafety: Felt very safe and secure.
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September 2023 by Mike Roche
charged the wrong rate, and the wrong departure date, so I was locked out the night before when coming back to the room. I realized that's why I was denied access to guest-only facilities during the day. I had to go to the front desk in the rain (no indoor access from the room). They just validated my card key and admitted the wrong departure date, but there was not even a word "sorry". I noticed the wrong rate after coming back home and sent an email. They sent back a corrected receipt attached to an empty mail. Again there was not even a word of apology. I can't believe they keep sending me promotion mails shamelessly.Noteworthy details: Maybe they hate Asian
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September 2023 by Rosario S. Cassata (Batman)
This Hotel is just amazing from the rooms to the grounds. It offers so many amenities from several restaurants, pools, spa and more.A great place to stay
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August 2023 by Nadia M
If I could give minus 1000 stars I would. Westlake Inn - where luxury guests meet police and harassment! I still can't believe they called a police on the disabled guest while thay had an episode! I was a nightmare!My friend invited me to stay at this hotel for her birthday party. We live in LA but she wanted a small getaway celebrating her big day. All was well, we left our stuff in the room, went to a restaurant and bar, came back to room to celebrate but unfortunately, I realized I forgot my medication that I MUST take early morning (I have a chronic condition) so I decided to go back home at night to make sure I take it on time. Sleeping for 2-3 hours and driving didn't appeal to me as I would be groggy and in pain without my meds. Birthday girl went to sleep in our room. I got in the car and as usual checked my heart rate and it was too fast so I decided to lay down for a bit on the back sit until I feel better so I can sustain a long drive (I can't sit or stand for too long without getting ill). Security pulled in and opened my door. He said I wasn't allowed to sleep in the car. I said I have a room but I need to be home early so I decided to drive now. I have a health condition and I need to rest for about 15 mins and I will go. He asked me what health condition (which is inappropriate since it's private medical information) but I shared it anyway and told him I have a disability, now I have a tachicardia episode, I just need to lie down for a bit until my heart rate is calmer and I will go. He kept harassing me plus asking what I have in my car pointing at things which wasn't appropriate too. I said I don't want to wake my friend, it's her birthday and she is a light sleeper and she was really looking forward to spending early morning enjoying the pool and if she is asleep now and I wake her she won't be able to fall asleep for a while again and I will feel bad if she doesn't get a good rest on her birthday. I need to go anyway I just need 15 minutes laying down. He wouldn't stop so I drove off but realized my heart rate is still bad and I can't really stop anywhere it's the middle of the night and scary to park on the road so I need to go back until I feel ok to drive. I'm a guest for God's sake! Went to sit in the lobby since apparently I can't sit in my car. Asked the receptionist if it's ok to sit here and she said ok. Security guard showed up and angrily said "You again! Now what?!" I said I still have health problem and I need to sit for a bit. A few minutes later police officer showed up and started asking me invasive questions. They will write a report on me and need my personal info. I was petrified! So scared and shocked! I'm a guest here, i was followed and harassed multiple times and now police here?! Report?!!! I asked the receptionist to confirm she saw me when we just asked for towels about an hour ago. She said she didn't see me, so I asked to confirm my room number. Yes, she confirmed I indeed have a room! This is outrageous! I asked the receptionist before that if it's ok to sit in the lobby and she said it was OK. I wasn't feeling well. No one asked me about my room number! They didn't even bother to confirm my room or what I was telling them about my health and just assumed I'm doing what? Sleeping in their lobby like a homeless person while driving a Mercedes wearing expensive evening dress?! Everyone ignored my health reasons and my disability and just kept harassing me instead of helping! This is unacceptable! I followed his guidance and didn't sit in my car but he still called the police without bothering to verify or confirm if I'm staying here while I told him I am. I'm still shaken and horrified and confused and it all seems like a bad dream! It's the first time I was treated so poorly at a hotel! Forget about care or privacy or great service! If you don't look however they expect you to look or if God forbid you feel sick due to your illn
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August 2023 by Katie Bowersox
Overall, we enjoyed our stay at Westlake. The grounds are lovely and well maintained. The staff were kind and helpful. We spent most of our days at the pool- some days were quiet, some were filled with kids.For the price, the rooms were dated with uncomfortable beds and pillows. We could hear people stomping up and down the hallway and slamming doors for hours. Its just the way the building echos.
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July 2023 by Rebs Mad
This inn has such a lovely feel, the styling is beautiful and the grounds are perfection. We checked in late to an oversold hotel, and were upgraded to a lovely suite. Trent at the front desk was professional and courteous and really took care of us. I can’t say enough about the customer service. Our room was luxurious and comfortable with a beautiful double sided fireplace. We loved our stay and would definitely recommend this accommodation to others. So nice!
