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July 2024 by eleanor snook
I went in Yesterday just to confirm my appointment with the new Manager Robert tomorrow and was greeted by Richard and another Representaive who were absolutely awesome. Honestly after my last experience and nightmare in another store this was the best Verizon store in Thousand Oaks area even though the are Verizon authorized retailer. After my appointment tomorrow and meeting with the new manager I will be sure to write another review, Thanks you guys always have a great experience and having representatives that are well trained & know what they are doing
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July 2024 by ShawnJaber
Damon was extraordinary in all aspects despite being solo with several waiting customers. He was knowledgeable, helpful, and made an otherwise routine visit a pleasant experience. Bravo!
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July 2024 by Richard Mac Dermot
Best Verizon in the area
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June 2024 by Anne Altman
Richard was so Knowledgeable and helpful when I purchased my 15 Pro iPhone. I highly recommend you go to the Verizon store on Russel Ranch Road in Westlake Village.
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April 2024 by Kimberly Robbins
Charles was great! He was knowledgeable, kind polite and professional. I believe he was looking out for my best interest.
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February 2024 by DareDevil H.
Omg DON'T believe anything Sharon and her staff say. Sharon pretends to be knowledgeable and helpful which is the complete opposite, it's all a B.S. and you won't find out until it's too late to cancel, DO NOT BUY a new phone or switch your account to a business account unless you definitely need to otherwise you'll end up paying double in monthly charges. Customer Service at this location is hideous and extremely unprofessional!!!! Verizon sucks but what makes it worse is their service and poor knowledge. AT&T here I come
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December 2023 by Bobbee Ziskind
Not crowded, and fast service.
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December 2023 by Marc Ivie
When my wife and I walked in late Sunday afternoon, the store was empty. Charles, the service representative gave us his full attention as we were exploring options for five new phones for our family. He was very patient and explained every detail for plans, phones, and options to meet each one of our family member’s needs. But as other customers came into the store and waited for assistance, my wife and I felt a little responsible for their having to wait. As we were in no hurry for anything, we decided to leave and come back in a little while, and let him service the other waiting customers. A short time later, he texted me to let me know it was a good time to come back, which I did, but unaware that it was already passed the store’s closing time. He did not even explain that to me, but awaited my arrival, provided me with thorough and exceptional service, and I left a very happy new Verizon customer!
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November 2023 by Dixie Bonnie- Ruth
Great customer service! For once I had no wait and was given knowledge information to figure out my best plan and new phone.
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November 2023 by Zachary Steele
Super helpful an knowledgeable
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October 2023 by Kay Sternberg
Charles was so amazing. His knowledge of the products and expertise with calculating costs was wonderful!
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September 2023 by Shikma Geffon
Great service ! Thank you!!
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September 2023 by Gary J.
Verizon customer service phone number is a nightmare. After being passed around on hold for over 90 minutes, (trying to transfer a phone number from a watch to a phone!?!) i was transferred to the robot and hung up one. I went into the store for help. Charles was willing to stay and get the job done even after closing time. This is the type of service I wish I saw more of! Highly recommended if you need a new phone and great service. Night and day between this one and the one on Westlake Blvd. It's right near target too:)
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August 2023 by Edward Klecka
I came in toward the end of the day, with an old phone that was not holding a full charge, and I was able to walk out with a new phone, at a better price I less than 50 minutes.Thank you Sharon.
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August 2023 by Denise Osgood
Great customer service !
