-
February 2024 by catalinabob2descanso
Westlake Village Trek, and specifically Brian, are Awesome. I had located the bike I wanted at their store, Brian held on to it for me with a deposit, and they had it ready for me today when I made the 60 mile drive to pick it up. Brian also helped set it up for me with a few optional items I wanted - Garmin Radar, Storage Bag, Phone Holder, Different Pedals, Etc. The store has a lot of inventory, and everyone walking in is greeted and helped right away. A good experience I wanted to share, Bob from Santa Clarita.
-
February 2024 by Catalinabob2descanso R.
Westlake Village Trek, and specifically Brian, are Awesome. I had located the bike I wanted at their store, Brian held on to it for me with a deposit, and they had it ready for me today when I made the 60 mile drive to pick it up. Brian also helped set it up for me with a few optional items I wanted - Garmin Radar, Storage Bag, Phone Holder, Different Pedals, Etc. The store has a lot of inventory, and everyone walking in is greeted and helped right away. A good experience I wanted to share, Bob from Santa Clarita.
-
February 2024 by Gene Whitcomb
The management, sales and services are top notch at Trek Westlake!
-
December 2023 by Sal R.
I stopped by my local Trek shop just at it opened last Sunday. It was by far the best time to drop by! Easy to find, plenty of parking. I was looking for an entry-level bike for my teenager son. I'm familiar with the brand, just never experienced a purchase of their product. I was greeted by Jacob who was warm and professional. He asked us a few questions then proceeded to steer us in the right direction. With Jacob's assistance, my son found the right bike for him! I believe in supporting my local neighborhood businesses so long as they deliver. Jacob did just that. Thank you! We had a great experience with our first purchase and look forward to doing business with Trek bicycle Westlake Village in the future.
-
November 2023 by Jerry Migliaccio
Shout out to Brian and Danny for setting me up for a comp ride on a sweet Edmonda SLR 7. They generously let me take the bike out for an afternoon, no sales pressure, and Brian made sure it was set up to keep me in good form. Really appreciate how they trust and respect their customers! Thanks guys!
-
November 2023 by Tracy Saunders
Friendly service! When we walked in, we were immediately greeted and asked if we had any questions. I really liked that the price is we're on most of the products. All the bikes were laid out logically with Ebikes on one side and typical bikes on the other. Price is ranged from about $600 for typical bikes to $3000 For beautiful e-bikes. There was plenty of parking. The store was not very busy and had lots of staff on hand for questions. It was a very approachable experience.
-
November 2023 by Ron Giger
Great experience from start to finish. The entire staff was fantastic, especially Jacob. I walked in to just a look around at some new road bikes and I bought a new Madone SLR 7.Could not be happier!RG
-
November 2023 by Keith Coburn
I wanted to share my experience with you. I only do this if the experience is really good, my experience with Westlake Trek was absolutely the most amazing experience spending money I have ever had. From the very 1st time I entered the store the people in there were so helpful and not pushy. They love to cycle and it shows. They are all very knowledgeable and professional. I was a part of the family even though I was just looking. Long story short if I had a word that was better than incredibly amazing/ outstanding/incredible/off the hook great I would use that word. From Jacob to Matt to Brian and Paul to Danny and everyone else. They areoutstanding. I bought my dream bike then I didn't like the color. No big deal they found me a different bike that is now my end all dream bikes. Buy from them and you will be happy. By the way Trek makes the best bikes from stiff to to an easier ride. Go to Westlake Trek and be amazed and happy.Thank You Westlake Trek.KC
-
November 2023 by Cliff C
Forty bucks for one kids mountain bike tire and tube. Not a set. Not installed. Just the parts. I like the bike. They make good quality stuff and the staff is helpful. Need another bike and will be back when it’s time but parts are pretty expensive.
-
September 2023 by Elisabeth Carpenter
Trek is THE BEST! Their products are fantastic, and they have the best customer service! They go above and beyond to assist and find the best fit, best price point, and are overall friendly and helpful.
-
September 2023 by Ira Kerns
Number One Customer Service! Best shop for quick and correct service on your bike. No lame attitudes here. Just top notch professionals happy to help you.
-
September 2023 by Matthew Garbe
I was heading out for my first mountain bike trip. I needed a good bike and they had it in stock and special built it for me so I wouldn’t be late for my trip. The staff is amazing. Super helpful, curious and extremely knowledgeable! I will be back to the westlake location (even though it’s a far drive) for every maintenance and gear. I would give them 10 stars if I could!Well done ladies and gentlemen. You made my trip amazing!!
-
September 2023 by Karin Holland
Brian the assistant manger is very rude and unhelpful. The neon sign says '24 hour service turnaround' but my bike took 6 days to fix. When I explained this to Brian he hung up the phone. later he was aggressive towards me when I came in the store to get my bike. Very poor customer service.
-
August 2023 by Karin H.
Brian the assistant manger is very rude and unhelpful. The neon sign says '24 hour service turnaround' but my bike took 6 days to fix. When I explained this to Brian he hung up the phone. later he was aggressive towards me when I came in the store to get my bike. Very poor customer service.
-
August 2023 by David R.
Big shout out to Matt Napoli at Westlake Trek for taking the time and patience customizing my new bike to my request at the last minute, Matt took a bike off the stand to help me with my dream bike before my birthday. That is great customer service! Danny and his crew run a great shop that feels like walking into my house during a family event.
