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March 2024 by Alice D.
I am a Target-o-holic! This is one of the nicer stores. It is clean inside and out EXCEPT for the women's bathroom which is always really dirty and disgusting so that is why I only gave my review 4 stars. The store selection is good, generally well stocked and easy to find what I am looking for. I was at Target last Sunday and wanted to give a shout out to one of the cashiers. I don't remember her name but it was a unique one. She was a little older, very tall, with super curly blonde hair. It might have been the most pleasant interaction I have ever had at any Target or store. She was very personable but not to the point that it was annoying. She was also efficient and extremely genuine (which seems far and few between in customer service.) Until now, I preferred self checkout at this location since most of the cashiers here will talk your ear off or come across like they hate their job so I try to avoid them at all costs.
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March 2024 by Jessica A B.
Depends with beyond all of both of COVID/-19 and/or political wokeness part of it/them. I mean it's still really bare minimum coverage instead of full maximum coverage. At same time still without sitting in the Starbucks/food areas as well.
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January 2024 by Shelby W.
I was doing their nail kit and it said press on with no glue and I put it on thinking it wasn't glue and it ripped my whole nail and cuticle off. my finger is throbbing red and ripped all of my under nail skin off. I am in excruciating pain and I don't know what to do. I did this with some of my friends and this happened to each and every one of us. we don't know what to do and I am never doing this again.
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December 2023 by Jordan S.
Their customer service is garbage. They do not pick up the phones and when you go through the choices the robot gives you they will have you wait on a line and then hang up on you if no picks up. Very unsatisfying. The reason for calling was that I bought a shirt from here that was stained and I had to ask them for a cheaper price because it clearly would be not purchased if it was not for it being the last one and they only budged once my mom came in from the car. It was supposed to be a quick pick up and go home. I am a 25 year old dude and the associate at the check out was rude to me until my mother that I was buying presents with showed up. I was shocked to see the change of the associate once my mom who doesn't take no bs came. The worker immediately gave her 10% off the shirt. That was nice but it was so difficult to get there. Also, when we got home that night we realized they never gave us the shirt. Like excuse me? I do not want to go in if they don't have shirt. I am heavily unenthused by the lack of care at this location from this one night. I have had other times that were decent but this just added salt to the wound. (This is the only reason why I did not give a one star review) Especially, because an associate was rude to me and my brother last time we came as well. I have not had this happen a lot but this is a once in a while issue that is shocking due to lack of care. I also want to warn every one of the crappy phone services they have tbh.
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November 2023 by Ariana B.
Ruendy, the manager here is so unprofessional and condescending and an overall disappointment. His staff is better than him with the way that he manages and makes you wait 20 min to get a giftcard that was rightfully yours. No apologies no pleasantries, and gives you a bad attitude. If he is a representation of Target Westlake, I want no part of it!
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September 2023 by George U.
Great store and very clean. Stopped by for a few snacks and some bleach during a road trip. Nice location, clean store, and cool people. Wide selection of products and clean store. Highly recommended. Good deals!
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September 2023 by Angela L.
In the area for a little vacay and realized I didn't pack a few things. Found Target and made a Target run. I found everything I needed and some things I didn't. Seems like a clean and organized place with plenty of parking in the lot.
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August 2023 by P C.
If could leave -0 would. Worst Target ever. Management incompetence, employees are scared to do anything, zero employee empowerment, carts all over in parking lot, trash in storefront area, products stacked in aisles waiting to be put on shelves I nearly tripped twice, restroom filthy at 10am , long lines. List goes on. Maybe if they hire people above 16 yes old might help!!! Stay away and complain to corporate. It's not right.
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August 2023 by Heather B.
Stopped in for a quick trip before my shift at work, aiming to quickly pick up two pieces of Pacifica make up, unfortunately, the section was a mess. Items were open, items were out of their boxes, etc. I decided to try a new product, as most products are not stocked of this brand currently, and took it to self check out. This is when a young man named Jagger helped me. The reason I'm writing this review is because of Jagger. I overheard him telling another coworker He was going to use the restroom, then I saw him see me looking around for help, and he decided to come help me before using the restroom, clearly putting the customer before his needs. I thought that was very sweet of that young man, as I was in a hurry to get to work, and he was willing to put his needs aside for the customer. This really says a lot about this young manand how dedicated he is to the customers experience. I want him to be recognized. In addition, because I had unknowingly grabbed a product that had been unboxed, he did the right thing and gave me a damage discount. I'm not usually a target shopper, I'll be honest, but my experience with Jagger has really put a positive lens on target for me. Again, Please give jagger the praise he deserves, I am from the Midwest and I have not met someone in California that truly cares about others before I had this interaction with Jagger. Long story short, thanks for hiring him and please treat him right because he's a gem and made my day a little bit nicer.
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August 2023 by Chelsea S.
This is the most beautiful target I have ever stepped foot in! The store is so clean and organized and the store has an entire liquor section talk about one stop shopping! I could sit outside and people watch for hours bc the walkway in is stunning! Walked here from my hotel and they even have liquor carrying cardboard handle to go carriers for you which was perfect as I was walking! Hands down best target I ever stepped foot in!
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July 2023 by Lucy S.
I never leave reviews but thought I needed to do what I believe to be the right thing, I was in the store today at the guest service counter, when I overheard a woman complaining because she believed someone had stolen her wallet out of her purse. She was making a fuss about how they we not helping her look for her wallet and actually yelling at a manager I see there all the time Shannon, telling her she is a problem. I think Shannon always does a wonderful job, and handled the situation wonderfully, she is very helpful in solving any problems I have when coming in. The lady seemed to be on something or just wanting to fight because In the end the lady actually dropped her wallet no one had taken it. I think her pride made her feel like she needed to keep up the act as to not hurt her ego. The employees are very nice and I don't like to see people belittling them. That lady was being the problem today. I almost stepped in, but you never know how crazy people act now.
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July 2023 by Molly H.
I wish I liked this location as it's closest to my house. I would drive an hour away just to go to another Target location, that's how bad the service is. Every single time I've placed a pick up order, items are missing and it takes them forever to bring it to my car. At times I've walked in and waited at the service desk but some how it took even longer. All of the employees laugh and make fun of guests behind the desk in front of a long line. Every time they've said they didn't have an item, I've been able to find it with ease. The store is filthy and filled with a bunch of teens who hate their job. When they don't know where something is they send you on a wild goose chase without trying to help. Shannon is extremely rude and raises her voice the employees. Insane management!!
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July 2023 by Millie A.
I walked in to the store today and was carrying my tiny little dog and as I rounded a corner, I fell. A young employee looked at me and laughed and said, "Slip much?" I said, "What?" Then he said, "You heard me." And then I said, "Yeah, but I didn't understand." Then he said, "I said slip much? Meaning do you slip often?" Then I said, "Yes, that's why my children bought me Life Alert. I've never felt safer with this button around my neck. Sometimes I fall at home, and I can't get up. I know Life Alert has my back."
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July 2023 by Kim G.
I specifically drove to this Target to get a Pizza Hut mini pizza from the Target Cafe. However, when I rang the service bell 3 times, I was informed by a Starbucks employee working next door thar the person working the Cafe "might be on break." Also, the nearest cashier that told me to ring the bell again. I told her that I rang it three times already and she said that she had no idea what the Cafe employees' schedules were, but they could possibly be on break or lunch. I asked if there was another employee to cover their absence and the cashier again told me that she didn't know the Cafe employees' schedule. Now normally, I would've asked to speak with a supervisor regarding this matter, but I only had an hour lunch break from work, so I left immediately to try to salvage the 35 minutes I had left of my break. Don't get me wrong in this situation; I'm neither a Karen, nor a person who gets irritated at the slightest thing, but the fact that both the Starbucks employee and the cashier did NOTHING to ensure customer satisfaction is completely ridiculous to me. I would've called a supervisor or manger to remedy the situation. Nowhere in the posted hours does it say that the Cafe will be closed due to employee breaks. They should have another employee to cover their absence. I hope this review goes straight to the manager and beyond. This seems like such a petty request to have a single employee cover breaks, but is also an opportunity to train other employees not to shirk responsibility onto the poor one employee who needs to take a break/lunch working the Cafe. Teach them that, "When in doubt, call a supervisor or manger to make the customer happy." Don't just try to act like you are the be-all, end-all solution to a customer's issue. That's what supervisors and managers get paid for.
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July 2023 by D. Scott D.
The quality of Target Stores seems to vary greatly based on their location. Here in Westlake Village it's more upscale. Love the app, though a couple times it will indicate an item is available in store when it's not. Such was the case today. So I went to the Returns counter and asked Tess if she could help. She's a rock star. I knew my request wasn't in her department, but she was the first available employee I found. She reached out to someone on my behalf and within a minute I had what I was looking for. Apparently there were some in back that had yet to be added to the shelves. Wish I caught the ladies' name who tracked them down. On the flip side, they have most anything you need, and for a reasonable price. Many times I've been planning to trek out to a store 20 min away and then wondered if Target might have the same item. So I make that stop first and am often pleasantly surprised.