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March 2024 by Monica M.
This feels silly, but giving Soto a 1 star review because they do not open at the time their website, location and voicemail state they do. Their hours state they open at 10a, but my experience is they open when they feel like it. A few years back, I waited outside the Sherman Oaks store on two separate occasions for the store to open. Everything states they open at 10a and I waited more than a 1/2 hour each time until I had no choice but to leave. This morning, I visited the Westlake Village location and dealt with the same thing! Finally left after 1/2 hour of waiting. If these locations can't open at 10a as stated, then wouldn't it be smarter to change their open time to a time they can guarantee to be open? Just a busy working mom here trying to run quick errands while taking kids to practice and on the way to work. Very frustrating.
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December 2023 by Jodi L.
I went to Soto today to try to use a credit that I've had for over a year. Once again I go in and walk around the entire store. There's two employees working one sitting behind the counter and the other one blocking the counter with the jewelry. As I walk around and try to look at the jewelry after being in the store for about five minutes, I finally get a can I help you with something. When I say just looking, they go back to the conversation and pretend that no one exists in the store. This is not the first , second , third of fourth time I've been in the store when the employees are either eating drinking talking to each other or talking to family members or friends, ignoring someone who comes into the store . A simple hello is not that hard to do or offer a suggestion. At this point I am giving my credit to someone else.
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December 2023 by Susan R.
Thank you Isabelle for great service!! I have been coming to your store for years and this is my first comment. I shopped 2 consecutive days and she was so helpful. I love such wonderful service, with a smile and suggestions!! Thank you Isabelle. You deserved to be acknowledged.
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September 2023 by Brandy ..
I've been coming to this store for gifts and clothes for myself for the past few years and have always had very good experiences with the staff here. The women who work here are always very helpful and will go the extra mile to help you out. I live an hour away from here, and will drive out here during the holidays to find cute things for my friends and family members. They will wrap up the gift bags for the holidays and they do a beautiful job! I wish they had a store in my community so I could shop at Soto more frequently, but they are definitely worth the trip!
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August 2023 by Aimz R.
I have shopped at Soto clothing for many years. I recently bought a gift for a friend. I ended up exchanging it and the sales person/staff were very easy going about it. I love the styles and unique items the store has. They always give pretty bags for when a gift is bought. They will wrap the gift to. Thank you to the staff of soto!!!
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March 2023 by Julianna Sparacio
Great customer experience. Very friendly.
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January 2023 by Carleen Trickle
Horrible customer service! Never by a gift here as the return/exchange policy is so bad! Went to make a Christmasexchange on Jan 13th but there deadline for return was Jan 8th. No exceptions. That is ridiculous.
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December 2022 by Linda Rosenblatt
Love being able to shop locally. The clothing is California comfort and style and the service terrific. Thanks for gift wrapping.
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October 2022 by Skye B.
Ok update / they did better on the last few trips here - much more helpful people working there now ! thank goodness because it's a cute shop and I like browsing for things I may like.
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October 2022 by Janet O.
Walked in today with my daughter and we were the only customers in the store. No greeting whatsoever. They had cute clothes but I ended up not wanting to give my money to a store that makes you feel like you are not welcomed. Based on other previous reviews, it seems that they only cater to certain types of people. Please treat people with respect and don't judge a book by it's cover.
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October 2022 by Lee R.
Wasn't greeted when I walked into this business today. 0 customer service. Had money to spend, didn't feel welcomed to buy. Lady had her arms crossed, staring me down with a straight face. She made me feel awkward. Instead of initiating a conversation, she followed me closely as if I was going to steal Lol. Most of the clothing was imported from china. Judging from reviews, I'm not alone in my poor experience at Soto Westlake Village. Businesses who can't acknowledge poor customer service will never flourish. Hopefully the owner can do something about these poor interactions with their staff.
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July 2022 by C B.
The WORST customer service hands down‼They greet people selectively they NEVER assist you unless they like you they just stand there with attitude or leave into the back room absolutely awful ‼ One would think they would change their awful attitude after years of bad reviews they clearly don't care & for the love of god it's downtown cheap clothing give me a break already I've been in retail most my life & am always appalled at the level of disrespect & snootiness from all of the Soto locations ‼DO BETTER SOTO‼
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April 2022 by Rebecca K.
if i could give soto a negitive 10 i would. the women who work there are lazy and unkind. i have been a loyal customer for 15 years, but never again. i bought a 50.00 t-shirt. it was defective. i came in to show it to them and before i could barely get it out of the bag they said no returns !! i said i haven't even explained the issue. i felt attacked. i showed them the defective shirt and said it's suppose to be that way !!!! really !! give me a break. the owner is a b !!!! do yourself a favor shop elsewhere where your business is appreciated and the sales staff is kind and caring!!! also, if you have a problem they will help resolve the issue. !! sadly this is why i no longer shop at small stores for this reason. no returns !! that really says it all. most all of their crap is from china. which i now try to pay attention and don't buy anything from china. shop usa !!!! i have no clue how there are a few positive reviews. i'm sure that will change. i will not miss this store.
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February 2022 by Hayley Herrick
Went in today to do a return and I walk up and the lady behind the register does not have her mask on and the lady next to her has it below her nose. They make me leave the store to go to my car with my toddler to put a mask on and will not give me service (to just do an exchange and leave) unless I do. Follow your own rules and be nicer about it. If I hadn’t HAD to do a return from a gift I would not have given them any business. Rude hypocritical staff.
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January 2022 by Kathryn Freid
Rudest sales women. Clothes are ok, but dealing with the attitudes is not worth it. Living up to the snobby westlake name.
