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September 2023 by T N.
Amazing service. I had a unique short-term storage situation and contacted SoCal Self Storage with what I thought was a solution. When the big day arrived, assistant manager "Larry" and I realized it wasn't going to work! Larry proposed a couple creative ideas and was very flexible in helping me get moving again. He followed up with me several times and at move-out helped again, all for no extra charge but simply bc he seems to enjoy helping people. Extremely professional and customer-centric. 5 stars all around. Oh! And the free first-use moving truck is a great bonus!!!
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September 2023 by P B.
GREAT storage facility! Clean, friendly and safe beyond measure. They are the nicest staff. Go here!
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August 2023 by Giselle E.
Ed was extremely helpful and explained the process to us as first time storage-users. The quality of the units was great and the short term use of the unit was well worth the price. Highly recommend and would definitely use them again for any storage needs
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August 2023 by Mackenzie Dawson
I had to store some dorm stuff over the summer and I could not recommend this location enough! Everyone was extremely accommodating and helpful in walking me through the reservation process, the facilities, and the check-out procedure. I happened to empty my locker a few days after the monthly billing was scheduled and they were more than willing to prorate the cost, which meant a lot. Overall, a very personable staff and safe/clean/high-quality storage units!
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August 2023 by Mackenzie D.
I had to store some dorm stuff over the summer and I could not recommend this location enough! Everyone was extremely accommodating and helpful in walking me through the reservation process, the facilities, and the check-out procedure. I happened to empty my locker a few days after the monthly billing was scheduled and they were more than willing to prorate the cost, which meant a lot. Overall, a very personable staff and safe/clean/high-quality storage units!
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March 2023 by Gary Passi
Larry is A true Professional in Storage Business, always helpful. My wife and I enjoyed clean and safe Storage experience. Gary (-:
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March 2023 by Louise Baskin
After a problem with my lock, on a Sunday, manager, Larry, at TO & on Monday, manager, Ed, Westlake, both took my concerns seriously!Who comes in on a Sunday, on their day off, to help a lady who desperately needed to get into her unit?Larry did!Both bent over backward to help me, and super kind, patient and helpful!Also, as a 70 year old woman, safety is paramount. So, really appreciate the new gate exit key pad. And the fact that both managers will not hesitate to speak with anyone just hanging out - at night, in particular, and a woman's safety concerns.Larry and Ed get it!Such a pleasure to do business with conscious human beings, not "get-over-it" bots!Ladies, you know EXACTLY what I mean...LOL.It's these small but SUPER important attention to details that separates average customer service, and average managers from EXCELLENT ones. And without a doubt, Ed at Westlake, and Larry, at TO, EXCELLENT customer service and managers!!!Rest assured...you and you belongings are in TRUSTED hands at So California Storage!
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March 2023 by juraj malecova
AMAZING! I've had a 10x20 outside unit at Townsgate for 8 years. Before that, I had one on Willow Lane. Through this whole time, the staff has consistently been kind and helpful. I cannot rave enough about Ed and Larry at the Westlake Village facility. They were very accommodating when I brought in a POD, as well as an ABF/UPack truck. This place runs on professionalism and courtesy. The units are clean, the facility is spotless and the whole experience was perfect.
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March 2023 by Melissa Imbody
Used SoCal storage several times during our daughter's time at Pepperdine. Very clean facility in a great area. Larry always went above and beyond to be helpful. Highly recommend!
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September 2022 by Bellagio Development
I have had the best experience storing here, I’ve had my unit for over two years! These are the best and most professional people to work with! Especially Larry, he’s a fantastic guy and super helpful!! This was a big move for me and I had a huge truck and had no problem getting it backed right up to my unit for easy unloading, saved me tons of time! I know there are lots of choices out there but if you want a safe place plus super helpful and intelligent people to trust your belongings with, than look no further, this is the best place!!
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September 2022 by Brian
Brad who was working the front counter was extremely personable and an absolute pleasure to talk to. He made me aware of everything available at the establishment and proved to be an excellent conversationalist. Brad both worked to make me feel valued as a customer and made sure I got the best value out of my purchase.
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July 2022 by Sophie C.
I have a weird attachment to my belongings even if they're just clothes or things that can be replaced. Not once did I ever feel concerned about safety/security at this location. Larry and the team were so accommodating and incredibly helpful from the moment we rented a unit to the moment we had to say goodbye because of a cross country move :(Very grateful for the team at this location and cannot recommend them enough!
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June 2022 by Brian Wagner
Brad who was working the front counter was extremely personable and an absolute pleasure to talk to. He made me aware of everything available at the establishment and proved to be an excellent conversationalist. Brad both worked to make me feel valued as a customer and made sure I got the best value out of my purchase.
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June 2022 by Jill M.
Everyone at SoCal Storage was so pleasant and easy to work with. I had a unit for years and periodically there were snags when I changed a credit card: they brought it up pleasantly if the charge didn't go through and I'd come in with the new and improved card....very straight forward and easy. If I need more storage space in the future, this is where I'll come!
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May 2022 by Austin Hines
I have been happy with the service that I received from Larry and Brad. I also rented from Eileen in Camarillo and was happy there as well.