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January 2024 by Silas Goma
I like the job done. But please update your store hours. It’s a Sunday at 12:55pm and your store is closed. It says online that you should be open from 11am to 4pm on Sundays. It is not a holiday nor are there any special events. I don’t know if this is a common occurrence in Thousand Oaks but this is the third time I’m writing about this and it is getting irritating.
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January 2024 by John S.
Best shoe repair ever. Harry is a pro. I have 30 year old handmade Church's English Shoes he keeps in excellent shape!
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October 2023 by Jon S.
Simply quality craftsmanship at fair prices. We've used him often for a range of projects including adjusting halters for our horses. He is the best.
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September 2023 by Karen M.
Will never go to Shoe Wiz again. I was told my shoes would be ready by Friday. When I went to pick them up the shop was closed with a note on the door. He makes you pay before.. no call back.. very rude. Blamed the closer of the shop on his employee. Just beware..
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July 2023 by Linda K.
Amazing service. Needed shoes for a wedding. Repaired in under 2 hours at a reasonable price.
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March 2023 by C. Zook
Worst shoe repair shop in the area.The two guys that work there have no idea of what a proper shoe repair is.The repair was $50 very expensive for the quality of work they provided.Almost expensive as a new pair of boots.I took to repair my pair of Beige UGG boots and they used White thread on the brown soles very sloppy jobCan't believe they are still in business
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February 2023 by Michelle M.
Update! Wow, after writing the review, I posted I read multiple reviews that had almost the exact same experience with this, Hispanic man, Eddie. This man has no business working with other customers. He has verbally assaulted several customers, and almost every customer had the same problem, the glue Not sticking after shoes were repaired here! Yet, this man berated me and told me I was lying. Read all reviews before going to this establishment. Original review: I was just verbally assaulted by the worker at this establishment who goes by the name of Eddie. I have been to this establishment several times. The owner is a sweet, lovely gentleman. He used to have a shop in Beverly Hills where I used to take my shoes, and he has been nothing but professional and kind in the past. This worker named Eddy was rude the minute I walked in. I gave him a pair of shoes that they had fixed in the past, and the soul was already coming apart. He told me that I was lying and that the soles were the original soles, which is absolutely 100% not true!!. I told him I wasn't going to argue with him, and I asked when the owner would be in. He yelled at me and threw a roll of masking tape. When I asked him for the phone number of the owner, he refused to give it to me. Thus, I am writing this review. I was honestly fearful for my safety in front of this employee. I will never go back again!
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February 2023 by Anneliese Douille
Does not warranty his work
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February 2023 by Anneliese D.
I took in a pair of shoes that they had repaired a few months back that were now coming unglued again. The guy behind the counter said he had never seen these shoes before and that if I wanted them fixed I could pay him $40. I asked him if this time it was warrantied for more then a few months and he said no. I walked out and don't recommend this business
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February 2023 by Daniella C.
I just came back from ShoeWiz and I'm still in absolute disbelief of the way I was mistreated and yelled at by the guy who works there. I had only dealt with the owner in the past who is a pleasant man but never with this Hispanic man who's the repair person. Right before me, there was a quiet male customer who was bringing a pair of shoes back which glue that apparently had not lasted, and the guy yelled at him, told him he was a liar and that there is no way he is the one who did the work, and sent him back home with the shoes. Apparently he is very sensitive about his work and becomes very aggressive when someone brings shoes back. Had I known that, I would've waited for the owner to be there. Anyway, I was bringing back a pair of tall suede boots they had added some elastic to on the calf area so they could stretch and fit me. Unfortunately, they had not stretched enough so I wanted them to add more elastic (the owner had even suggested I bring them back if they did not fit). His first comment or question was why did I buy a pair of boots that did not fit me? I could not believe his question. I politely answered that I was feeling judged but that I was gonna answer and told him that they did use to fit me but I had gained weight. His response to that was that I was lying and that there is no way those boots could've ever fit me!!!! I was in shock. I calmly told him it was none of his business and gave him an analogy of me bringing a dress to a tailor and the tailor judging me for buying a dress that does not fit me. I also mentioned how badly he treated the man in front of me and he called me nosy and asked why did I care. At the end I did tell him he seems to be very unhappy and he should be happier and nicer to people, which set him off even more and told me to call the owner because he was NOT gonna fix those boots. I am gonna call the owner (Henry) later today to discuss and I'm gonna highly recommend this man stays in the back of the shop and away from customers. I've never been treated so poorly by a business so I had to write this review to warn others. Update: I went back to talk to Harry who is the owner and he was so nice. Luckily the angry worker wasn't there so we could freely talk. He apologized and is very aware of the guy's issues and attitude and felt very sorry about it. Sounds like he cannot replace him and needs him. I felt bad for him. He recommended to go when he is at the store which is usually in the afternoons. When you go make sure Harry is there, otherwise RUN!
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February 2023 by David Gunn
This place is weird. High prices shady sales technique. I just need a hole fixed is it really that expensive?!
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December 2022 by Sharon D.
I brought a pair of tan Ugg boots to try and clean off some salad dressing that had spilled on them. Was advised the cleaning may change the color, but I agreed to the $45 prepaid charge. Came in to pick them up and he showed me that he couldn't get the stain out. Only wanted to refund me $20. I said no and that he should have called me to let me know that he couldn't do the repair. He reluctantly gave me my $45 back, but told me not to come back to his shop!!!! Who does that? I certainly won't be back here again.
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September 2022 by Connor Low
Did a fantastic job at repairing my Mountain Biking Shoes!
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September 2022 by Ashley S.
Do not go to ShoeWiz in Westlake Village!!! They didn't repair the shoes AND then cussed at me when I brought them back. Here's my experience. I brought a pair of wedges that were both splitting in the back to be glued. It cost $28. I picked up the shoes this last Wednesday, then wore them the next day on Thursday. Within an hour of wearing them, they both came apart again so I called to let the guy know. He told me to bring them back today, which I did. When I got to the store he looked at them, I explained that I called yesterday about bringing them back but he seemed to not understand me because he asked me to pay another $28. I explained to him again that I already paid to have them fixed and JUST picked them up on Wednesday, wore them for an hour yesterday, they came apart and I called immediately. Then he remembered me. As he was writing on a ticket I asked him if he thought that it would keep happening because of the material (I genuinely didn't want to keep going through this if the glue was going to not work) and he got PISSED. You would think that I spit on him and insulted his family. He yelled at me and said something like "lady I'm going to fix it for free so why are you asking" I tried explaining that I didn't want to waste his time or mine if he felt like the material of the shoes couldn't be repaired but I couldn't get a word it. He started yelling over me saying he has never had anyone bring shoes back that weren't properly fixed and that this wasn't his work, it must have been someone else in the shop that repaired them. (I swear it was the same guy that I've dealt with from the beginning, unless he has a twin!) I couldn't believe that he was so upset by a simple question... and that he was treating a customer this way! I asked for my money back then he threw $25 at me and LITERALLY (not exaggerating) told me to "Get the F*CK out and never come back". I left shaking and confused. He must have been having a bad day, but am in disbelief that a business would treat a first time customer or any customer this way. I would recommend going elsewhere. If the shoe material was irreparable, I feel that they should have told me at the initial drop off. My gut tells me it would have kept happening. If it is fixable, I don't understand why he would get so angry about me asking to make sure. Picture is one of the shoes after an hour of wearing them after they repaired them. The other one looks the same.
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August 2022 by Bradley H.
Quick service, nice atmosphere and not too expensive. I'd recommend them to friends and family
