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February 2024 by Usa Green
I love PetSmart, the prices are very good. They always give you extra products when you buy a certain amount and a certain products. Highly recommended.
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January 2024 by David Eck
One of the larger petsmarts with great selection.
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November 2023 by Robert Mirabilio Tyranny
Even though, they say they carry gentle giant. They did not have any. Leading me to believe that you can only order it online.
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November 2023 by Richard Belmond
They have a lot of products on sale and sometimes hard to spotThey did not have prices on them, but I love the store. I will recommend the store always
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May 2023 by Marlene Rivera
So to start off, they cancelled my appointment last minute and gave me a 25% discount for the inconvenience…that’s perfectly fine. I discussed my dogs allergies prior with the person I made the appointment with over the phone and they said he should be fine to give a bath (especially since he desperately needed a deep cleanse). Now I completely understand where they are coming from, and I know my Pitbull’s allergies are very severe, HOWEVER, they turned him away due to the smallest scab/wound on his body and this was discussed 5 days before his appointment. This is the only PetSmart that has turned him away, I never had this issue before. I get his baths 2 times a week at other PetSmarts and today was the day they decided to turn him down. I am so disappointed.
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April 2023 by John A.
Nice pet food selection. This Petsmart supports adoptions rather than buying them, which is great. The cat area in the back is the best because they are in an area where they can roam and play instead of being in a cage. This makes it easy to observe their interaction or play with them. The cats are saved from the West Valley kill shelter and the cost is low, just paying for shots, chip, etc. The cats are so friendly and welcoming. Best of all, the manager Vic is not only really knowledgeable, but he adopted one of the cats at Petsmart adoptions, so he is a good example of supporting animal charities.
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April 2023 by Ojillie S
We love the friendly, helpful staff who genuinely cares about pets and animal welfare !
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April 2023 by Derrick Petitfils
Checked in for a dog haircut/shampoo. All good!
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March 2023 by J S
Our family enjoys the large supply of pet supplies but actually go regularly to visit the cats for adoption by Serenity cat Rescue. Bravo to PetSmart supporting saving lives with cat adoptions!
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March 2023 by Stacy B.
I asked for recommendations from a local FB group for a groomer for Austrian Shepherds. Surprisingly was sent to this Petsmart, specifically Angela. I say surprisingly because I expected lots of bougie referrals and 100% planned to select one! Let me say that not only does Angela do a great job, she is very friendly, helpful and down to Earth. My pups look and feel amazing!
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March 2023 by Lee K.
Our experience at Petsmart stands out because of the kitty adoptions held in the back area. There is a good viewing and visiting area to really check out the cats and their personality. We love Petsmart for participating in pet adoptions and helping find homes for these adorable kitties. Serenity cat place takes good care of their kitties.
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March 2023 by Matt Klimmer
Overall one of the better PetSmart locations. Always clean and the animals look healthy and clean. Usually stocked very well too.
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February 2023 by Scott M.
Now that Jessica quit, I have to find a new groomer or hunt down Jessica, as she was great. Took my two dogs for the full works and received a call that one of my dogs was having terrible anxiety. They wanted me to pick up the anxious dog and leave the other. Nope, I took them both home and will find another groomer. My dogs always did well with Jessica and today, was a mess. Seriously, I was apologizing to my dogs the whole way home for putting them through this b******** In fact, I was considering ordering them a steak from Mastro's, but it was too late. I was going to Mary's but they are always booked. Now I know just to wait until Mary's has availability.
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February 2023 by Garry e.
For the 4th time in the last few weeks, I used their website to see if they had a specific product in stock at my store In Westlake. On this particular occasion, I found the product I was looking for, and the website told me there were a few left at my store. I had the option to order online and pick up in store or curbside. There was a 3 hr window for the online order to be processed, so as I was out doing some other stuff anyway, I decided to just pop into the store and collect it in real time. I got to the store and surprise surprise, there was none of the product available. I checked the website while I was in the store to make sure I had not made an error when browsing online earlier, and it still said they had stock available in the store, and still gave me the option to order online for collection later today. I even asked a staff member to make sure I was not looking in the wrong place...but frankly he could not have cared less whether I could find what I wanted or not. I even asked the question about..."if I had actually done an online order to collect curbside, what would have happened in that situation?" His reply was " well, once we got the online order, and we found that we didn't have it, we just would have canceled the order"it feels like a spectacular failure of just about everything - whether it's Inventory control feeding into their website, or their staff really not giving a damn as to whether a customers can complete a transaction or are even being helped. Ultimately, my take away from the entire experience was that PetSmart have zero desire to engage with the customer, or the way that today's customer wants to shop. I had driven 20 mins to my store to collect a product that their own website confirmed was available in store for immediate purchase. I'm stunned that at this point in the evolution of online commerce and functionality, and having collectively come out the back of a pandemic that drove or forced so many businesses ( large and small) to modify how they interact with customers, to find a large chain that just don't have their end to end customer journey sorted out is mesmerizing. I left the store, got my phone out and placed an order with a competitor whilst in sitting in my car for the exact same product that will delivered to me the following day. Problem solved. I try to support local businesses that have weathered the Covid storm, and yet I find myself wondering why I bother. they have lost an order today, and not for the want of me trying to give them my business, but after 4 tries with the same situation where I check for product availability on the website, only to get there and find that it's not in stock I have to give up. It's just not worth it. The sad thing is that I don't actually think they are that bothered. A failure to embrace or even try and meet base level expectations of 21st century customer service or build simple things like an accurate inventory system just leaves me staggered. I'm surprised they don't still carry a food section for dinosaurs in their stores.Conventional retail chains are the first ones to demonize the likes of Amazon or chewy.com claiming they are cannibalizing their sales, but the reality is that they just make it easy by being nimble and agile.
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January 2023 by T B.
Have been getting our dog groomed here for 13 years. Clearly you can see that there is longevity in the grooming department. Took my dog in today for her grooming. She's a 13-year-old dog who has a bad back leg. I even told them and they went to pick her up still by her back side. She's already had surgery on her back leg. Please be careful with it. and the man continued to try and pick our dog up by her back. Our dog did not bark or snap She just flipped her head around back at him every time he would go to pick her up that way. I informed them that the dog cannot be picked up. that way she has to be picked up under her tummy towards the front because it hurts her otherwise.The grooming managers continued to tell me (whom by the way has no business being in this field at all, Who clearly has no compassion for animals let alone elderly animals.) She was not comfortable grooming our dog, and the dog is shaking. Well clearly the dog is shaking and she put the dog in an uncomfortable position where shes scared they were going to carry her by her back legs.The grooming manager then told me that I could try and book a further appointment with her in the future but she's booked out and then she told me point-blank I am not comfortable grooming your dog! This was not only absurd. It's absolutely asinine, considering this is a 10 pound dog it is not a pitbull. It is a small terrier that is 13 years old that was shaking and was terrified because she already had surgery on her back leg. She was just there to merely get groomed. These people acted as though I had a feral animal with rabies . I will never step foot back at this Petsmart these people have no business grooming dogs these people have no business having jobs . Zero communication skills...now I see why this Petsmart has such bad ratings 2 1/2 stars out of five. Clearly, there's something evidently wrong with your grooming department..
