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March 2024 by Kristiana Katsenis Gregory
My review is for the spa and new pool restaurant. I have frequented the hotel for over 15 years and the new pool is exquisite, they really outdid themselves. Unfortunately every other aspect is lacking. The pool restaurant service was nonexistent. We were one of only a few guests that day and the servers were more interested in the TV than the guests. We had to wait over 30 minutes to place an order and then when the order never came it turned out they forgot to put it in. Go check out the new pool and have a drink from the bar otherwise you’ll have to serve yourself.
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March 2024 by Bryhan Andrade
Had dinner here, place is
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March 2024 by Taylor Smith
Had the pleasure of enjoying a 90min aromatherapy massage with Mariah yesterday. Hands down the absolute BEST MASSAGE I have ever had in my life. From start to finish everything was amazing pertaining to the service. From the front desk to my service provider. However, my party and I were inconvenienced by housekeeping and not able to enjoy the rest of the amenities since our massage ended at 6:45p and they closed at 7p.
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March 2024 by Angga Brata
My family and I just had a wonderful experience staying at this hotel. We checked in when it was raining the whole day, but the amazing and 5 stars services from the employees in this hotel makes our heart felt warmth. Every single department delivered nothing but an exceptional services. Starting from the front desk agent (sorry didnt get her name), who upgraded me to a waterfall view. The two zach that work at C&C; the p.m. zach who suggested the items from the menu(Pan De Bono) was delicious, their octopus chicaron was to die for, and we enjoy the rest of our meal as well. The morning Zach was exceptional as well and his recommendation is also on point. The MVP of them all tho, is Jade, the morning host at C&C. Not only she listen to my non-sense, but she also acted from it and make sure my stay was up to FS standard and more.
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March 2024 by Mike Merrigan
⚙️?✨???????Super fantastic Four Seasons Westlake. Wish we had one here???? in Indian Rocks ⛱️ Beach! My home away from home. #Verdagi. Merci 4 Seasons team ??????️✨????
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February 2024 by grace m
mainly food review. love the new dining at the cove. their labneh was so good! room service is as always amazing too. they have the best fries!
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September 2023 by itamar levin
Very nice place enjoy the weekend and watch out for the gorillas in the bathtob but Santa come to visit me and the gorilla in the bath tub it was really nice and then we all chllid in the bath
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September 2023 by Victoria Da Conceicao
This hotel is fantastic. My family and I frequently visit to recharge and relax. The spa services are wonderful, the gluten-free options are delicious, and the service is top tier! While everyone is great, this weekend experience was made so special by Liz at the Spa and Josh Duran. I look forward to next time!Rooms: The rooms are clean, luxurious and well thought out. There is also an incredible view of mountains and a pond with an waterfall at the hotel.Safety: I feel very safe at this hotel.Food & drinks: Great food and drinks. Even as someone with gluten and nut allergies, I always have several delicious options here!
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September 2023 by Dionne Wood
Came here for a short stay on our way to Napa for our 30th Wedding Anniversary. From “hello” the customer service and attention to detail has been Stellar!!!! Josh the manager and the front desk team have been extremely helpful. Henry brought tea to my room, I wasn’t feeling well and he was so very kind and helpful. I really don’t want to leave, everyone has been amazing, helpful and friendly. Oh, and the Spa.. par excel-lance . This will be the venue for my “girls trip” real soon!!! Can’t leave out the valet team…. Smiles and great service as well!!Rooms: Well appointed, spotless, very comfortable bed, relaxing bath tub, great shower. Spacious.Noteworthy details: Made me feel welcome and special. Super nice. Beautiful decor. Great views. Attention to detail.
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September 2023 by David Leitch
I've never been to a place with better service. I felt pampered and indulged by everyone through the entire experience.The room service was notably good.
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September 2023 by George Dinca
I have the opportunity to stay for a few days. The hotel, like any other Four Seasons it’s clean, the personal is super helpful, parking is free, there are restaurants in the hotel, pool, kid’s amenities, and a beautiful garden. I’ll only give 4 starts for the services, but I mean for the food restaurant located at the entrance. They serve breakfast there and dinner. The food need improvement as well as the services and prices. The other restaurant, a sushi restaurant, it’s great and the sushi is fresh. Overall, while you around westlake city it worth to visit it or stay over night.Rooms: Clean, beautiful decoration, great beds, all you need from a hotel room.Nearby activities: I’m not sure about activities nearby.Safety: Super safe.Walkability: It’s a garage here, right outside the hotel but still on the hotel premises.Food & drinks: The coffee shop on the entrance is great. Same the sushi restaurant serves fresh food.
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September 2023 by Olia Khal
We stayed here on numerous occasions and this time have been delighted the same way as any other time. The view from our room is always nice. I love the secluded location of this hotel away from chaos of the city. I love the room service, food is so delicious and staff is very accommodating and friendly. But I especially love the fact that I sleep like a baby every time I stay here, because the beds are THAT comfortable. Interior of the rooms is absolutely beautiful and very cozy. The amenities for our baby were also greatly appreciated.
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August 2023 by Scott Saunders
Wow! I have traveled A LOT and know hotels and resorts, but this was the best staff in the world! Their smiles were genuine, and every one of them was looking for ways to help. When I walked in and looked lost, someone came to me and immediately knew what I needed. It seemed like there was a line forming at the front desk, and immediately 3 staff showed up and happily took care of everyone. There was ALWAYS someone at the door with a welcoming smile, genuine, not painted-on like Disneyland.Really, really impressed!
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August 2023 by Samantha Jackson
I can't speak for the rooms as I am a Cali resident and only stopped by for an event that a friend was hosting. However, the place itself is just as beautiful and laid out as every other location around the world. This hotel has everything you need from a spa to an art museum, shopping, and restaurants.
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August 2023 by 975carinag
Late reservation, outstandig hotel, my kids was so happy, definitly We Wiil be back!!! Unfortanelly we had the last room available at the hotel, with one king bed, and we were 4 but the place is awesome!!!
