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April 2024 by jenny cordon
Best Dunkin’ in the area! Once you walk into the store, you are greeted by all the employees. They acknowledge you immediately. Great customer service and they make my coffees right every time. If you are also looking for a place to work, it’s empty most of the time plus there are a lot of charging outlets for your devices!
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April 2024 by Marjan Stuckart
as a dunkin’ fiend myself i can confirm this place hits the nail on the head!!Vegetarian options: as i mentioned - tons of milk substitutes for any vegans out there and really the only items with meat are the breakfast wraps, rolls, and burritos :)Dietary restrictions: tons of dairy substitutes (including coconut milk which is my fave but surprisingly hard to find!!)Parking: right outside the dunkin - you can’t miss it!!Kid-friendliness: donuts are always a fan favorite with the kiddos :)
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January 2024 by Lisa S.
The service and food here is exceptional. I felt really bad that the man working was the only employee there and still kept a smile on his face and did a great job
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January 2024 by Nosferatu The Vamyre
(If I could red flag a place it would be here)So the manager or the supervisor there (a man who could very well be lying about their current title I have no idea at this point) their professional view on speaking to customers is to yell over them when you are asking a question and be extremely hostile and what seemed to be very sexist and disrespectful. I know right? 2023 and the same tired mindset still makes appearances.*yawn* Anyway yes this man could not be asked a simple question and respond in a professional matter. It leads me to question how such a person with that much lack of self control could carry out the duties of a well trained manager or supervisor when dealing with customers and even their own employees. Dunkin donuts of thousand oaks you need to check in on this location because if that's who you hire to reflect your business you may have bigger problems if he continues to treat people that way. This was by far the most repulsive experience I've ever encountered with an employee when asking a question and making a reasonable request to lower their voice as I did not like being yelled at from across the counter. I urge you to reconsider their employment as I do not feel they should be representing your lucrative business.With disgust,Your customer.
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January 2024 by Chase Ambuter
Poor service, no urgency
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December 2023 by Liu Ino
Great service and
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November 2023 by Georgina Corkett
Although the seats and tables feel a little packed in, it has a cozy feeling to it. This going to be my new favorite place to do a work power hour! Ironically I haven't had a donut there yet but love the breakfast sandwiches... honestly a decent healthy alternative and well-priced compared to other fast food chains.
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November 2023 by Jeff Siegel
Rancid oil. Regret coming here. My kids were done eating before my bagel was ready. Go to Donuts Depot. Amazing fast service with the best donuts in town.
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October 2023 by Tami S.
The Dunkin Donuts on Lindero Canyon is terrible! The Manage or lady at the register ( who seems to be in charge). Should not be in charge of a two yr old not alone a business! Every time I go in, they screw up my order! But, for some reason she will make it seem like its my fault!They made me Avacado Toast today, seriously how can you screw that up? Ask them! My toast was stale, them toasting itmade it worse! I ordered with bacon, I Had no bacon! I had to go back in to get the bacon and she smashed it up into a million pieces so I couldn't even enjoy the bacon and than, just to get yelled at like it was my fault! The guy in front of me got yelled at for askng to see if his coffee was ready yet! That lady has no customer service skills whatsoever!!! I will go to Camarillo instead! Westlake you suck!!!! Shame on you!!!
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September 2023 by Kate G.
Absolute amazing service by robert and a great time with the food. Ambiance was quite nice with amazing music!
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August 2023 by reginaldino enchillada
Good service but no Doughnuts on the order
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August 2023 by Nicky M.
People who only speak English beware of this place they were not aware that I spoke Spanish and talked shit about me while I was right in front of them because I asked for a pup cup, which they do at the Dunkin' close to my house so I assumed they did it here. They then very rudely asked me what what it is I wanted and I said just some whip cream in a cup and they said we don't do that here but I guess we can give you some. STAFF IS RUDEEEE
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July 2023 by Rachael F.
The food and drinks are fine, but damn it's about 100°F in there! I came here a few weeks ago and noticed it was really hot inside. I came back today and my mom and I both pointed out how it was boiling hot. We could hardly tolerate it for five minutes, so I don't know how those hardworking employees tolerate it for an entire shift. It's getting very hot outside finally. Management, PLEASE give your employees air conditioning! It seems pretty inhumane to not turn the air on.
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July 2023 by jonathan soto
Stopped by today and had to wait and be literally the last person in the store. This even though I had placed my order ahead of time online as always. Last week I had the same thing happen to me and I tried to ignore it. Unfortunately this was my last straw. Apart from my coffee not being made as the notes stated, items were missing and the workers made me feel invisible since everyone else was asked if they had been helped and or were missing anything. If you’re finally asked minutes and minutes after waiting. And asked if you’d been helped and were missing anything and you go ahead and answer “Yes” and still don’t get the item missing from your order, that’s just unacceptable. There’s no way around, this Dunkin Donuts was my favorite and you guys failed to provide great service too many times. Definitely not sure if I’ll be returning after this unfortunate and repeating situation. Disappointed to say the least. Especially after being a loyal customer for such a long time.Order Placed: 9:51 AMOrder FINALLY ready: 10:22 AMNegative 5 Stars without a doubt.
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June 2023 by Karl Sukhia
Nothing terribly wrong with this dd location, there's just a better version of everything they offer for sale around town. As a former east coaster, I'm happy to leave behind the McDonalds of donuts and I'm guessing the charm of dd will wear off soon for southern Cal. Or maybe it'll just be a-ok surviving on its name while slinging stale bread wheels.... anyways someone at the office brought in a box... I'm gonna have a donut and shut up now.
