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April 2024 by Shawn E.
This Costco is probably the worst one I have ever been inside. I walked in with my significant other and we decided to pick up a bag of coffee. They treated me so terrible when I got to check out because my significant other decided to use his credit card with my Costco membership. Keep in mind, I was with them while using it. This lady walked up to us and wrote down my membership number and said I was going to be flagged for that. I do not understand this! We are paying money and giving Costco money to be a member. Why does it matter which card we use? What if we used cash? Then the manager Todd was so terrible and rude. He could not take responsibility for his employees' behaviors. Another employee made comments regarding my significant other calling his mother. She said "oh he's gonna call his mommy". What kind of behavior is that? Are we really acting like this nowadays? Costco I am so disappointed in you. I understand you make most of your money off of your memberships. You really need to train your employees to be more empathetic. I would like this to be resolved. Thank you very much!
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April 2024 by Lily A.
They don't let you know if you're buying the floor model. If you do, they won't help you get it from another store or have it shipped. They can also take your money from a back debit card but the refund it in cash. Unfortunately, they seem to understand there are a number of problems with their business practices but they don't try to do what other stores would in terms of making things right
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April 2024 by Leonard W.
The Costco in Westlake Village was a stop we didn't plan on making. The shopping is up scale in WLV lots of different stores you don't see everywhere else it has a different vibe beautiful area. The Costco has a certain gleam here too. The friendly greeter at the front had a great smile. The store was very clean all merchandise was well displayed lots of samples from happy workers. The customers seem to all be in a laid back mood here, nobody rushing in a big hurry. The food court was busy, all fresh cut flowers looked great, meat department is always tempting all the clothes were neatly maintained. Our checkout was efficient with very little wait. Coffee beans were being ground by customers In the front on the way out of the store, the aroma was terrific just like our visit. The Costco in WLV is a cool stop
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April 2024 by Madelin C.
When dealing with John in the returning section, beware if you're a woman. Because he can be extremely rude and get super offended at anything you say for your return,,,,, Management needs to teach him how to work kindly with people. Unfortunately, I have to leave this review because my experience was not very good with Mr. John getting so upset and then having to huff and puff and wait to have somebody else return my jar of jam. Well, John I will be seeing you on all the Yelp google and all the reviews Until you can learn to change your attitude.
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April 2024 by Miguel Z.
Stopped by at the pharmacy and the lady behind the register was being unprofessional. While being in line I overheard her judging patients pick up orders. Some guy in front of me went over for the same items as me, when he walked up he immediately left since they were sold out of the meds we asked for. When my turn came up she laughed and said they were out of stock and that we were "out of luck"' was laughing in a serious situation and saying degrading comments necessary? I don't think so, I work in the healthcare field this is very unprofessional on her end. I had to go a hospital after that encounter and the pharmacy tech immediately gave me my order without any side comments or rude facial reactions. A pharmacy tech shouldn't act the way she did I hope someone sees this and checks up on her never coming back here just happened to be around town. Topanga is way better than this whit3 washed location .
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April 2024 by Alex S.
Why Westlake Costco cancelled / stopped ordering jewish passover items? There is a significant jewish population in the area and in the past years
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April 2024 by Sarah R.
Great Costco! Huge parking lot, great selection, efficient food court, nice staff, can get busy but that's any Costco. There's no gas here if you're looking to fill up. Something I don't get tho is when the store is about to close they shut down multiple self checkout spots. There must be some strategy behind it but it's so weird to me because it takes so much longer to get customers out and they are supposed to be closing? Open em up! Oh and the only item I've ever gotten that wasn't good was the asparagus, so I don't recommend it. It smelled like manure and after washing them forever, seasoning, and baking - still tasted weird and I had to spit it out. The fruit tho - chef's kiss! The organic berries are perfection.
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April 2024 by Shilla A.
It's Costco! A needed membership indeed, they have the best deals and very friendly staff at Westlake Village location. Everyone smiles warmly and is welcoming. Plus it's Costco who doesn't love the samples they give. P.s you can grab 2 samples and they won't get mad at you :)
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March 2024 by Katama Kat
Zach who works on the floor and in customer service is awesome and Laura one of the managers make this store run almost entirely by themselves. Extremely hard-working employees. If I could give it one star for the customers and the way they almost run you over in the parking lot I would. The customers are the worst. They don’t care about you or running you down in the parking lot or being polite in the store. I’ve never been anywhere where the customers are so rude. The customers almost push you out of the way to get a sample and they run their carts into you and pretend like they’re not even seeing you don’t even apologize. Nothing .. but the employees really make the store, clean and organized and are so accommodating to the customer.
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February 2024 by Heraldo
It's so good ?
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February 2024 by Geoff Walsh
Higher end Costco. I find the alcohol selection here to be better than most other Costcos. Good food selection, great meats, generally decent produce. Everything else pretty much what you would expect in Costco. The prices on many items have gone up and/or sizes have gotten smaller
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February 2024 by Rosalyn Trujillo
Love Costco
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February 2024 by Nijole T.
Nice location but does not have a gas stage, which was a shame since that's what we came for. Very large and well-maintained, friendly staff.
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February 2024 by Sally H.
Excellent service Huge selections always well stocked Great value and love their deli!
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February 2024 by S W.
I am shocked by the negative reviews at this Costco. I frequent Costco now because this one is so great. Easy to get in and out of, staff is friendly, shoppers are friendly, some of the deals are amazing, and food is great. It's such an easy experience unlike other Costco's that just to find parking is a chore.