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August 2024 by agasebastian1
Richard (don’t k know his last name sorry..) he’s been in Westlake Village branch location table by the back door entrance for a while. Very kind Gentleman, respectful, helpful, wonderful professional Man that I’ve never met in any of my other banks I’ve been in. Anytime he answers everything that I don’t understand.!
Arnold Visomirskis
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April 2024 by Leili Sh
Cynthia is a great help, she is very knowledgeable and nice. Excellent customer service.
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November 2023 by Brandon Bairian
When it's almost pitch dark by 5pm , 10am is too late to open . People have things to do . Open your branch earlier.
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April 2023 by Nick G.
Great customer service by clerk Victoria, very helpful. I went in with no ID, but was still able to withdraw and was treated greatly.
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June 2022 by mike scavone
I’ve never had any problem getting a hold of anybody here on the phone or had the hours changed.The service is always very friendly and professional. I don’t know where these other peoples reviews are coming from unless they themselves are obnoxious,angry people but this is a professional organization and is ran as such..
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April 2022 by Kim Plisky
If zero stars were an option, that is what Citibank would receive.
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January 2022 by Personal trainer pam Karamad
Almost impossible to get a hold of anyone on the phoneAbsolutely ridiculous!!!
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July 2021 by Lee D.
I've been dealing with a problem since last September for charges to my debit card that I did not authorize. The previous bank manager even drafted the last letter from me to their dispute dept. in hopes of correcting the problem. However, this did not resolve the dispute so I recently went back to this branch for assistance. There is a new manager who in my opinion, could use some training in people skills, especially in his position. He offered no help and made it clear I was waiting his time. I have written 6 letters in total in an attempt to resolve the matter and have since close my account. I question Citibank's manager training protocol.
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March 2021 by B. Keith S.
To get my credit card on autopay, I was required to get an Equity Line of Credit. Took 3 hours to get autopay setup. Never used the Line of Credit. However, I just paid $1448 to close the Line of Credit.Nice scam you have going. I'm switching banks now.
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March 2021 by Josh A.
Worst bank ever, the atm never works and their hours make no sense for working humans.
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June 2020 by Ivana Schmalz
Please do not pay attention to BUSINESS HOURS as the managers create their own schedules! They close the bank at 2 pm without letting their customers know and Agoura Hills branch just closed their doors and forgot to tell their customers as well.
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May 2020 by Jon H.
Their hours are terrible and the ATM machine doesn't work half the time. I would use it more customer friendly bank then Citibank.
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March 2020 by Kevin H.
This Bank will not cash citibank checks to non customers so in essence citibank checks are bad. The manager was little to be desired. If I wrote a check to a friend or business that could not be cashed I would be embarrassed. Do yourself a favor a bank somewhere where someone can walk your check in and cash it like its a good check!
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February 2020 by Nikki Cammie
Easy in and Out
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September 2019 by Shannon S.
The manager and assistant manager (Michael) are the rudest people I have ever met in my life. They are disrespectful and condescending. I just opened and closed my account (well tried to but the manager wanted me to waste more of my time to come back on another day) because Michael told me to take my cashiers check "somewhere else" if I didn't like their week hold on it. A CASHIERS CHECK. I can't even believe that these two are management. I still have to waste my time calling Citibank to cancel my account now. DO NOT BANK HERE.
