-
April 2024 by Gale E.
Food excellent. Service terrible for pick up!! I have asked for 2 weeks everyday no noodles in chicken soup. I go home and I have noodles in my soup. The girls at take out are so unhelpful! Inask for toasted bread-not toasted. Toni the young manager is incredible. She cares to give you the right order but she is not there every evening. She is the best person at Brents!
-
April 2024 by Louis K.
Excellent pastrami.Nice placer excellent the best I ever eaten. The Restaurant is also very nice.
-
April 2024 by Debra R.
On Friday, my friend and I brought our handicap mothers to Brents for in Westlake. I usually go to Brents in Northridge, but we were closer to Westlake this day. I have to say the service was terrible. The bus boy or helper or whatever you wanna call him would throw stuff on the table and act angry. The waiter hardly came by had to ask for things several times. The waiter basically never even checked on us to see if we were OK or needed anything. Sometimes not getting anything that we asked for even refills on drinks. as we were finishing, they were mopping the floor did not put out any cones or signs. A gentleman fell pretty hard on his back and head . Not the only ones who noticed no one came to his aid the manager never even showed up. After the gentleman finally gets up and says how slippery the floor was. All of a sudden they brought out signs and cones. Asked for a check and boxes to go after 30 minutes didn't receive anything. So we got up and went to the cashier and asked to see the manager. The cashier was very indifferent. Didn't even pick up a phone to call the manager. Finally, the manager comes we see her behind the desk and she's laughing. She sees us there, but never comes to us. So when we asked if she was the manager and that we were waiting for her, she just kind of smirked. we let her know about the gentleman who fell and that the staff was very inappropriate regarding the fall and we never received our check or our boxes and this was after 30 minutes of waiting and then had to wait for her for another 15 minutes and she never approached us. It was all a joke to her. She never tried to even recover the service so we let her know that since we were still waiting for our check after waiting for her for additional 15 minutes that if she can get us the check, we would gladly pay it, but we were not leaving a tip and explained why. After getting our mothers out with their walkers and going to get the car so that we can put them in to leave the waiter comes out yell at us for no tip. We explained why he was not getting a tip as we explained to the manager, who did not try to recover any service. Very disappointed I'll never go back to Brent's Westlake again.
-
April 2024 by Sally Z.
Food is always amazing! However, I called twice to place an order and was placed on hold for 20 minutes each time! I understand they're busy, but that is not customer service!
-
April 2024 by Andy M.
Classic taste with service that makes you feel right at home. We love coming back for the vibe!
-
April 2024 by Terri L.
Great food every time I've been there. Service is always friendly and helpful and if there's a wait, it's totally worth it.
-
April 2024 by Debbie K.
If you love pastrami, come here! Busy deli that serves breakfast all day and their famous pastrami. They have generous portions. I ordered the Black Pastrami Rueben. The pastrami was bursting with flavor in my mouth alongside the perfectly toasted rye bread. My husband ordered the Italian sub and it was huge. He was completely satisfied.
-
March 2024 by Sean Y.
Always great food and good service at a reasonable price. I have been omming here for years and thier sevice and food quality has always been good.
-
March 2024 by JRICH
Breakfast was great, nice portions and great service. Orange juice was overpriced $6 for a small glass, they should've put vodka in it for that price.
-
March 2024 by David Grossman
First time. Everything was great. Will certainly return.
-
March 2024 by T S.
Food was mediocre. Our server (Shelby) talked way too fast, and needs a lesson in proper customer service. Did I mention the food was mediocre? Oh, and also, what the heck is up with the bread pudding? Not at all what you would expect (and not good). Our busser was bussin'! Wish we could have switched out our server for him! All in all, this place was definitely not worth the 30 minute wait for a table. Which reminds me, the host also left something to be desired.
-
March 2024 by Limor G.
Love the food. Always fresh and tasty. Conveniently located with lots of parking space. Not much wait time. Come, eat, and enjoy!
-
March 2024 by Michael Shaw
Greek salad was really a Mediterranean chopped salad.
-
March 2024 by Torsten Garber
Food is awesome. Great
-
March 2024 by Miranda F.
Delicious deli sandwiches, big, plump,mile high and juicy Good Matzoh Ball soup. Always busy. Nice to have a true deli in the hood.