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March 2022 by Makenzie L.
Dulcy was extremely rude when I tried to cancel my membership at the start of the pandemic. She didn't allow me to cancel and said we can discuss options when the gym opens up. I understand it was an incredibly hard time for businesses, but it is not fair to trap your clients into a membership. So I had to cancel my auto payments. A few months later I get an email from a debt collection company on their behalf for $300. To absolve it I had to pay the final amount of ~$76 to get out of my contract which I did. Fast forward to TODAY (2 years later) when I tried to sign up for a new gym in which I found out that Dulcy BLACKLISTED me, which means I can't sign up for ANY gym (LA fitness, 24 hour, etc). There's nothing I did to deserve to be blacklisted. Avoid Dulcy and any of her business dealings at all cost.
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October 2021 by Joi Thornton
I am from Michigan, I have been a member of ANYTIME FITNESS for the past 3 years and I must say, this location is one of the cleaner, more spacious and have up-to-date equipment then the others I have visited. Thank you to a good workout in a great environment!!
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September 2021 by Brian R.
I've traveled extensively up and down the west coast. I'm a regular user of Anytime Fitness facilities all over the western US. Thousand Oaks AF is one of the best. It's a large facility with extensive equipment, both resistance and cardio. The facility is very clean and equipment new and in good shape. The bathrooms are fabulous. Very spacious with the perfect number of wall hooks and counter space. A couple of additional benefits, they provide towels, soap, shampoo, and conditioner, as well as include a TV in each of the bathrooms. Anytime Fitness Thousand Oaks has it all! Well done owners!
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July 2021 by Jack Bryan
My wife and I went to Anytime in Westlake Village for over 2 years. I can't thank the owner and staff enough for their professionalism and dedication. The training was the best we'd ever had, and the staff always made us feel welcome.. almost like we were family. This is to say nothing of the top notch equipment and cleanliness of the facility, which were always maintained immaculately. We had to move from California last year.. the only regret we had is that we couldn't take the great folks there with us. People may have different needs or wants from their local gym.. for us, Anytime Fitness Westlake Village will always be the Gold Standard.
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July 2021 by Michael Bertschinger
I've been going for 9 months now with personal training. Staff is incredible and make you feel welcome. I especially like that it's 24/7 which is helpful for my busy schedule.Joey is excellent as my current personal trainer and Bennie was really good as well (switched only due to scheduling conflicts). I love the fitness journey that Anytime has helped me through
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June 2021 by Beshane B.
This has been my hike gym for 2 years at this point and my experience has been nothing short of excellent. The staff is super friendly (shoutout to Benny) and always willing to help. I work out late at night and early mornings so the safe and secure environment is really a plus for me. The showers and bathrooms are super nice as they are private bathrooms and I comfortably shower here almost everyday. Couldn't be happier.
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June 2021 by Harvey W a
Worse support and service I've ever received. Take your $ somewhere else.
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May 2021 by Josh G.
Horrible nightmare of a gym. Signed up for month to month and after cancelling, a member called my cell a few months later saying I owe a $15 fee for 3 months of maintenance even though my membership has been cancelled. 1 month after that, they have fraudulently has sent me to collections for a fee of $138.50. They have left me no option other than to get attorneys involved. Stay aware, this place is a mess. There is a reason they are receiving many 1 star reviews, I assume they are getting desperate considering the owner purchased the gym right before COVID and is trying to scam any possible dollar out of cancelling members.
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April 2021 by Christian Dempsey
Dulcy was extremely rude to my fiancé when she tried to get out of her membership a few months back. Not only do they have a ridiculous cancellation policy but they lie. We decided to leave the gym for a bit and explore other facilities that were more suitable and eventually decided to give the gym another chance. Only after a week did we notice the same negative attitude and atmosphere. We verbally communicated our disgust with her behavior towards us and she decided her ego was more important and she cancelled our membership. Fortunately for us it was a blessing in disguise. We found another facility with a better atmosphere, friendlier staff, inexpensive membership dues and tons more amenities.
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April 2021 by Patty Flores
I thought I could use any gym but I guess not! I use different Anytime Fitness gyms. I use Westlake about two or three times a week but I was recently emailed saying that if I do not transfer my membership with them, I will not be able to use their gym anymore. They want to increase my membership payment.
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April 2021 by Erik Priedkalns
Nice clean gym. Very responsive staff, and the equipment is well kept up.
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April 2021 by Matt S.
I've been a member at AF for almost a year now, but I wish I had joined sooner! I work out at AF 2-3 times per week and I have always had a positive experience. The staff are all very friendly and welcoming. The facility is always extremely clean (even when I come in right before the 2-3 p.m. daily cleaning/sanitizing.) There is a great selection of machines and equipment. I've never had an issue being unable to do a certain lift or machine (unlike my experience at my prior gym.) They have tons of clean towels and the shower rooms are private with TVs. Best of all, you have actual 24/7 access (unlike "24 Hour Fitness" that closes)
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April 2021 by Erik P.
The gym is always clean, they provide towels (which is important to me) the staff responds to emails very quickly. It is also safe, and the equipment is in good working order. Plus they kept open the best they could during the shut downs, yet were mindful of staying safe. They also provide cool purple masks.
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April 2021 by Liliana F.
I thought I could use any gym but I guess not! I use different Anytime Fitness gyms. I use Westlake about two or three times a week but I was recently emailed saying that if I do not transfer my membership with them, I will not be able to use their gym anymore. They want me to transfer and charge me more for my membership.
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March 2021 by A J
I'm all for "swanky" concepts to keep the wrong people away...But at the minimum of @$55 bi-weekly (110.00 (and up) a month), plus they want to hit you with a 199.00 start up fee? NO THANK YOU!These people have missed the whole point of fitness ladies and gents!!!!I'm a very busy professional that recently canceled two other gym memberships because of hours open, and I require the flexibility to work out whenever I can, if I even get the chance to!I have never gone my adult life writing a review, but with todays experience lfelt the need to express my feeling of leaving this place in pure disgust in their greed.If you just want to work out....find anywhere else!They really don't want you, just your money and absurd amounts of it.
