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February 2024 by R. G.
This review is for the Westchester store. Very disappointing customer service. I purchased an item online, as it was not available in the store. The item needed to be returned, so I went to the store to do the return. The clerk told me that since I ordered online I had to return it by mail. I went home and called Customer Service and was informed that I could definitely return it to the store. I returned to the store with all my paperwork in hand. Again, I was informed they could not accept the return at the store. I asked for the manager. He was unbelievably rude and told me that it was time for him to go home and he was "off the clock". He walked out. The next "manager". told me to just leave the item with her and wait to see a credit show up by email. I was not going to just leave the item without any proof. I insisted that she sign my receipt that she took possession of the item. Now I have to wait who knows how long to see a credit show up in my email. Then I have to go backs to the storer to make my purchase or order online and wait for it to be delivered. It will take at least 3 trips to the store to do a return! Unacceptable! Additionally, the store is sorely short-staffed. I'll go to Office Depot next time.
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January 2024 by Maryann R.
This is for the copy center, specifically for the customer service. I needed to print some forms and my brand new USB wasn't working in the machines. Not sure why. They are as old as DINOSAURS! There was only one employee working (see photo), but he guided me thru a process of emailing the document to the machine. While I waited I watched this employee GENUINELY HELPING multiple customers in the meantime. My print was $0.79 and he didn't even charge me for it. It's so rare to experience good customer service these days, I gotta shout it out. Especially since everything about the place seems run down, like it's seen warfare.
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September 2023 by D Boy O.
Thank you Staples office supply TEAM for finding my right office supply. This location is top notch and organized. Thank you for going out of your way for me. Todays date 09/12/23 at 7:44pm.P.S with all respect. A female client walked in when I was leaving. She had forgotten something in the copy machine. Hope she finds it! Saw her and she took my breath away. What a connection.Keep up the good work.Good luck team!
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September 2023 by Tori H.
Very friendly staff! Quick service. (Paid additional for quicker service) Went to get a custom game board laminated. Unfortunately there was an error. Young lady handling my item said the laminator skipped while laminating resulting in random unglossed line. This was a error that could not be fixed. UI've been to other locations where this hasn't happened. This was definitely user error, probably won't be back to this location for this particular service.
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August 2023 by Kenji Kobayashi
Worked out so great! Better than expected! I went to the local Staples in Westchester CA to have 10 5x7 glossy cardstock wedding invitations printed. I brought a flashdrive with the invitation formatted in jpeg, pdf and word. The ladies there knew exactly what to do and got it done fast. Thank you so much!
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August 2023 by Joyce T.
Nice enough Staples in Westchester for all your printing and shipping needs. I only come here for printing misc docs and dropping off packages (the take FedEx, USPS, and UPS). The best part is that they always have free tape to use! Plenty of parking in the back (shared with the rest of the plaza) and it's always easy to find a spot. It does kinda smell inside the staples so just fyi. The employees are always kind and helpful!
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July 2023 by Pejman K.
Still no respond from UR.DM?Had to visit ur store again tonightI wish I didn't have to
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June 2023 by Geri A.
Staples is my go-to store for all my business needs, and this particular location is top-notch. The store is clean, organized, and offers a wide range of high-quality products. The staff is friendly, approachable, and willing to go the extra mile to assist customers. Whether I need printer ink, paper, or office furniture, I can always rely on this Staples to have everything I need. A fantastic shopping experience!
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June 2023 by Alicia S.
Horrible. I got here a few minutes early so I would be able to get what I needed as soon as I got there. 0900 came and went and the door was still locked. They opened late and then when they did open and I grabbed what I needed and got in line she told me I would have to wait because they haven't put the money in the drawer yet. Getting behind due to someone else not being prepared is very irritating.
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June 2023 by John J.
I placed an order online @ Staples website for same-day pickup of 500 business cards at around 10:30 a.m. June 1st. In the app I was told that my order would be ready for pickup by 7:30 p.m. I stopped in Staples around 3:30 p.m. just to verify that the order would be ready at 7:30 p.m. and I was told by the young lady working in the print department that it would be on time. Needless to say I showed up at 7:30 to pick up my order and at 7:30 when I arrived my order had just been started to be worked on and now this new young lady was explaining to me that she could possibly have it done by 8:00 which is the time the store closes. I swear you can never get what you pay for these days and for a company like Staples that's an excusable. To wrap this review up I paid for same day pick up and I was not able to pick up same day. A simple courtesy call letting me know they were going to be delays would have made a world of difference for me in this situation. SMH anyway I would not recommend Staples for any services to a friend family or anyone I know their staff is lazy and unreliable. I will not be doing business with this company ever again and I will be following up with whatever procedures are necessary for me to get a refund.
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May 2023 by Valeria V.
Darn. For years I have shopped at this Staples. Always got good quality products. Now I think they repackage and resell? I bought two printers within three days of each other. Had to return them both because the scanners wouldn't feed. Is it Staples or have HP products turned into junk products now? I will say the staff members at Staples in Westchester are very courteous and patient. But not sure about the products that they sell.
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March 2023 by AB R.
They are supposed to accept quick and easy Amazon returns here. However there is no one working at the stand so expect to be waiting quite a while since the other employees in the store that aren't assigned to that station will simply carry on with their days in other parts of the store instead of assisting all of the customers waiting. They clearly need to adopt an all hands on deck mentality here because it makes no sense to have cashiers assisting no one while a line piles up in the returns and printing area.
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March 2023 by Jordan Gaytan
Had a great experience at this Staples, especially the excellent customer service from the ladies in the Copy and Print center. They really went above and beyond and deserve more recognition for their hard work! - Jordan Gaytan
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December 2022 by Danielle B.
Sales Supervisor Ceasar and the Cashier named Anthony made me not want to order anything online and select pick-up. The 'GM' Lewis is on vacation and the company put Ceasar in charge of the entire store. I can't wait until my order is ready for pick up so I can never return to this location again!
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November 2022 by Kay B.
I went to get my printing. The person who's running the print section told me that my work is not ready. Because they are running out of the black ink!!!! yeh! Staples. Plus all unhelpful. .