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April 2024 by Ieleen G.
Today Wednesday April 10, 2024 at 6:45pm Store #1385 I was in line at the Amazon department inside of kohls to return an item, there was a lady in front of me and since I had only one item to return she let me go in front of her, as I was talking to the lady behind me thanking her for the kind gesture I turned forward and the associate name Carey rudely put the closed sign in front of me in my face and smirked at me, I was in complete shock specially at the way he looked at me while he rudely put the sign down in front of me. It was not 7pm, I said sir that was very rude and he laughed at me in front of other customers they were in disbelief how rudely this associate treated me. I was humiliated and embarrassed how can an associate be so rude I said sir there's nothing funny about this. The lady behind me who had let me go ahead told Carey she was in line before 7pm and let me go ahead of her. He was rude to her as well, so I went to the registers in the front of the store and asked to speak to a supervisor, Blanca assisted me and the other lady (the one who let me go ahead of her while in line) and we let her know what had just happened, and she responded with she would talk to him about his behavior. This is unacceptable specially when you're working at a retail store you have to have great customer service and want loyal customers to come back and continue shopping there, Carey needs to rewatch standard training videos, and learn proper etiquette. Also learn and practice customer service because he was very uncourteous. He needs to learn how to respect women. If the problem is not addressed he will continue to upset customers and you will lose customer loyalty.
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February 2024 by Ameer Hamza Suria
This was my first trip to Kohls in Los Angeles, and it was great, associate LIZ helps me and my wife and it was smooth checkout with her.
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February 2024 by Teresa A Pitts
Kohl’s is the best!! I may give baskets for homeless kids on Skid Row, and at the Union Rescue Mission, domestic violence, shelters, and transitional living homes. Kohl’s Cares stuffed animals are wonderfully priced at $5 and $9.95. I love the fact that the proceeds go to programs that help children.
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February 2024 by Cintia Lima
We love the place, which offers several shopping options.There are many departments to serve the whole family and you have to be willing to look for the most economical products from different brands.The place offers shopping carts for comfort and the store is fully air-conditioned.So, happy shopping.
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February 2024 by Sandra Apesetche
Very nice kohls store.
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December 2023 by Cassandra Sanchez
Exemplary service at my Kohl's store in Westchester! CS rep, Amazon rep, management team and the young man greeting me at the front door offering me a shopping cart! All polite and anxious to help me with my package orders! This was how every retail business should be run and maintained.
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December 2023 by jolene sloane
My health plan sent me a Kohl's gift card for having an annual Wellness visit. This was the first time I've been to a Kohl's in a number of years. The store is laid out poorly, and although there are a few good deals to be had, in general the prices are very high and in some cases shockingly uncompetitive. There are much better retail options out there, not the least of which is Amazon. There was something I was actually going to buy until I got to the register, and discovered that it was about 200% of what it would be on Amazon. I declined the purchase even though I had a gift card. I do not recommend Kohl's at all these days.
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November 2023 by Michelle Devereux
I was at Kohl’s to do an Amazon return. When I tell you it’s the way to go as far as Amazon returns. Super fast. And the associate who took care of my return was fast and efficient and really helpful. Answering questions and processing all at the same time 10 stars in my book. At the end of my transaction I was issued a coupon for 20% off of anything in the store. And 35 % if you use your KOHL’S CREDIT CARD. Their was plenty of parking. The parking lot is really huge. So no problems there. I will definitely be back to do some shopping. While I was there I applied for a Kohl’s Credit Card. They have some really nice things there and the prices are right. Sorry no photo’s to post.
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November 2023 by Ever Greatest
Went to make amazon return and a guy name Cary helped me. Cary needs to mind his business and just do his job. He doesn't have to be so loud and shout out what your returning. And he doesn't have to know why and how many items. That's not his business. He just needs to process the return and go about his day. He's very nosy and wants to know what you returning and why. Amazon doesn't have a policy that states when you return to kohls employees will ask questions. Cary chill tf out and mind your business.
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October 2023 by Dori Jones
I love every single thing about Kohl’s! The store is bright and clean, the staff are friendly and accommodating, and wow, so much variety and great prices. Best place ever!!!!!
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October 2023 by James P
It's a classic department store, but it is quite large. It was clean and everything was neat and orderly. Every staff interaction was pleasant, and they were very helpful and nice. There was nothing out of place like clothes unfolded or where they shouldn't be. The price tags were clear and easy to match with items. They had a good sale on a product I wanted. The item was correctly marked as in-stock and on sale on their website.
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October 2023 by Michele Delahay
Never any help in the store; when at the cashier, they talk about personal business with one another instead of helping customers check out. I purchased a portable vacuum but missing the handbook, and electric cord so must return it.
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October 2023 by Bobbi M
I've placed a few "pick up in store" orders and they cancel more times than not for insufficient stock. Maybe they should prioritize taking inventory of what items they actually have. Always disappointing.
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September 2023 by Melisa Aponte
Always find good deals. Sometimes they have 50%off clearance. Staff is very nice and fitting rooms are big and clean.
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September 2023 by F T
Good store, lots of options and decent prices. When the sales are on, you'd find some good deals.I only wish they had some signs for new customers to know where to go to return / exchange items. I lined for 10 minutes to find out I was in line at the wrong place.