Astound Broadband powered by Wave offers reliable internet service supported by dedicated local teams and 24/7 customer support. The company has been serving communities for years, providing services that help customers stay productive, informed, and entertained. Customers appreciate the professionalism and friendliness of technicians, highlighting efficient, neat, and thorough installations. Many reviews mention the technicians' helpfulness, with some going above and beyond to fix issues or improve service quality, often at no extra cost. Customers also value the company's commitment to making their lives better through customer-centered service. However, some concerns were raised about the app used for service management; it was described as small, hard to read, and difficult to understand, leading to feelings of vulnerability and limited control. Overall, users are satisfied with the service, praising the company's community focus, responsive support, and the quality of technician work, making Astound Broadband a trusted choice for internet needs.
We rented a very old house. The installer was very knowledgeable and tenacious about getting us the best connection. Our speeds and reliability beat the heck out of Comcast. Go Astound!
July 2023
The application through Eero on my phone is small and hard to read. It makes me feel very vulnerable with the control on my cell phone rather than something more secure like my desktop computer in my home. The information and control is not easy to understand and provides little control. The way it is organized is not... read full comment
May 2023
Wow , thank you rubin ,I was doing maintenance on a building i cut the wrong wire .The tenants were rightfully upset.Low and behoid the next morning the tech showed up iwas worried about cost etc.Rubin not only fixed my mistake free of charge but he also made it work better and faster.Everyone lived happily ever after.Thanx... read full comment
