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July 2023 by Barb G.
PLEASE! If you have to lock up your merchandise, at the very least, put a call button nearby so we don't have to wander around the store for someone to open the cage.
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May 2023 by Martha M.
Had to find a specific lightbulb and I looked for it myself but didn't see the actual one I needed, so walked up to customer service, 4 ppl there and only 1 person helping someone, I stood for 10 minutes in front of all 4 of them and NOBODY acknowledged me or anybody else in line. For that reason alone I would not go back, at least say I'll be right with you instead of ignoring all of us completely. Finally walked 1/2 the store to do a any employee to help me and he was very nice, but just being ignored completely by someone that is not helping anybody else would be enough for me not to go back to that specific store.
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April 2023 by Beth S.
Butch and Ellie helped me select a spray paint color. They were very patient with me as a weighed the pros and cons of 8 different colors. The spray paint is locked up, and an employee had to stay with me as I appraised the colors against pictures in my phone. I had a difficult time deciding. When I was done, Butch and Ellie worked as a team to restock the colors I did not buy. Excellent and patient service. Thank you, Butch and Ellie.
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January 2023 by Aris T.
Thank you to @homedepot West Sacramento for providing the knowledge and equipment to help when plumbing companies couldn't. You saved us hundreds of dollars by allowing us to fix it at home. We bought a sub pump, tubing, & couplers to drain a flood underneath our house. Thank you again for your service.
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January 2023 by Lilian T.
I always have a not terrible experience at Home Depot compared to Lowes. Demetrus was fantastic helping us pick a ladder and answered all our questions. When we finally decided on one he stayed with us and carried it, 50lbs, to the register then loaded to our car.
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January 2023 by Amanda A.
Oh my goodness where do I start with how much I love this store?! I had a short term production for Enchant and we had to work with Home Depot pretty much every day, several times a day for 2 months. We worked mostly with pro desk, but the rest of the staff were incredible in helping me find what I needed and a quantity I needed. Chuck made our life easier and made a great business relationship with us. We appreciate you so much Chuck! I actually enjoyed my trips there! Never had an issue or a bad experience at this location. Rudy, thank you too! And thank you west sac Home Depot team! I hope to see you on another project! You guys are awesome!
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December 2022 by Rod Schurman
Your paid reservation is almost worthless. Truck reservation may be canceled at 5pm the day before if previous renter decides to keep truck extra day without penalty. If you need reliability, reserve with U-Haul.
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August 2022 by Sandy M.
Richard in Gardening is incredible. He provides helpful gardening tips. He is strong and lifts heavy bags of soil, multiple pavers, bricks and plants onto shopping carts and onto vehicles for customers. Richard is the reason I will return to this West Sacramento Home Depot!Thank you Richard for providing the best customer service above and beyond!
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June 2022 by Megan H.
While other home improvement stores are a closer drive for us, my husband and I specifically choose to go to this Home Depot because of the quality of both the merchandise and customer service. The paint selection is wider with trendier colors and the lumber section tends to have smoother, less warped boards. Customer service is always great here. We've had awful experiences trying to chase down employees in other home improvement stores and have been given incorrect or suspicious information. We've personally found the Home Depot employees here to be honest and kind. For example, we tried to purchase our new stove at Lowes and were told there was a recall on it and that they could not sell it to us. We went to Home Depot and they could both sell it to us and explain how they were sure there wasn't any recall on the product. We also were told that we couldn't have a storm door installed by Lowes (because of the type of existing frame we had). Home Depot explained that it was totally possible and helped us order everything to make it happen.A special shout-out to Stacy from the Millworks department. We did have a couple hiccups in the installation process of our door (no fault of Home Depot). Not only did she graciously speak with us every time we called with questions, but she also gave us some money back for our trouble. Thank you for being such a wonderful help, Stacy!
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May 2022 by Bob B.
Military discount means if you are a active or retired military you will receive a discount on your purchases. My 90 year old father has been shopping at HD for as long as I can remember. Now they require a smartphone to show a QR code for the discount. My father never needed a smartphone when he was drafted to fight and possibly lose his life for our country. He's 90 and struggles with a simple flip phone so how is he going to search his account for a HD QR code? It's obvious what HD is doing. Most retired military folks over 70 don't have smartphones so this will ease the pain of giving these hero's the 15% discount they have had. They all carry a paper card showing their service dates so what's with the smartphone? Is this how to take care of the folks that risked everything for our country. I'm done with Home Depot as is my father who seems to go to the hardware store daily. Lowes is still honoring these military discounts so we will drive an extra mile to Lowes.
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March 2022 by Rachel K.
We have been doing some home improvement projects as well as begun working on some small gardening projects and this has lead us to have many visits to our local home improvement stores. We stopped into this Home Depot location as we hadn't found exactly what we were looking for down the street at another retailer and browsed around for a while. We had our dog with us, which is a big perk of coming to home improvement stores (yay dog friendly) and multiple staff members asked us if we needed anything and a few asked if they could pet our dog too. Everyone was so friendly and even though we didn't need any help we knew there were plenty of helpful people around the store we could turn to. As we were checking out one of the staff members asked if they could give our dog some treats and proceeded to become his favorite person as they gave him attention and some dog bones. We'll probably be back soon as we continue working on projects!
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December 2021 by Elizabeth Arias B.
Bought a kit sink from Home Depot Nov 20th 2021. Glacier manufacture. After 2 weeks the sink is showing sings of corrosion at the bottom. Never happened with any sink I owned in my past. Home Depot Gurt Manager (not sure Is spell correct). says today that I have to bring the product. The sink is installed and I can't pay to take out and drive again with this to Home Depot to have the money back. They should just re imbrued me the amount of about $301 that cost. It its a healthy issue and Home Depot should not sell these items that affects health on people. I Try to cleaned it and nothing works.
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November 2021 by Priscilla C.
This location it's the worse home depot location , looking for staff to help you find things it's almost impossible. Today looking for some stuff they told me wait 40 min for a manager so they can help you. Wow.
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August 2021 by Ed A.
This Home Depot is a relief. Nice staff who aren't too busy to help. Especially the appliance folks. Store 1846 and Gail McLaughlin thank u.
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August 2021 by Rob P.
I frequently shop at home improvement stores. Sometimes it's difficult to find exactly what you need. Yesterday I was on that mission and I was wondering around the store looking for the right combination of items to solve my needs! As I was walking through the lumber section, looking for brackets, I spotted an employee working diligently on a stack of lumber. Without me saying a word, the employee kept his sight on me and ask, "Can I help you?" I initially stated it was ok, because he was obviously working! The employee stopped what he was doing and walked towards me where I saw his name tag, Umlesh! After explaining what I was trying to build, Umlesh personally escorted me around the store and provided three different options to address my needs. I had been walking around the store for 15 minutes and had found only one item. With the help from Umlesh I had all the items I needed and was headed back to my car in five minutes. I just wanted to thank Umlesh for taking the time go out of his way to help me. I really appreciated his professional assistance!