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March 2024 by Tuesday P.
This place has terrible customer services . They are dishonest and lie to customers . Their pricing practice do not align with weight and measures . The staff is rude and disrespectful .
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March 2024 by Claudia M.
I went in here for a friend who had ordered an item from Southern California . This item was from 2021 but I had all the documentation that the shipper stated the item was damaged and to contact the seller. I speak to Ro who tells me he is the manager . He is annoyed because the order is from 2021. I explain that she has called numerous times and no one will answer the phone .I show him a email she has sent to the business . He tells me they no longer has access to that email . He ask me for the order number and says he doesn't have time to do all that research . I had my phone video turned on at this point because his behavior seemed unprofessional .I asked him to just replace the bottle or give her a refunded . He tells me no how does he know the item was damaged . I show him the email from the shipping company again . I tell him that I will contact ABC . He is in business and apart of that is handling unhappy customers . Here is where it gets pretty nasty the gentleman , I use that word loosely, start swearing and yelling at me . I reply that is not how you speak to a woman or anyone. I do not raise my voice and I leave to seek resolution somewhere else . I have the whole thing on recording in case he disputes his unwillingness to do the right thing and his awful behavior . Be cautious shopping here and stay safe if you do.
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December 2023 by Patrick B.
Awesome bottle shop. Super friendly staff and tons of rare stuff that is very fairly priced. Check this place out!
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November 2023 by Matthew Fisher
Always has an amazing selection and they are always super helpful!! They are my favorite go to spot for the perfect gift or looking for myself!!!
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October 2023 by David Wolper
Roco's is awesome. Amazing selection of spirits and super knowledge staff.
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August 2023 by Nathan P.
Gonna leave a 4 star review but just some feedback: if you don't want people only coming in looking for allocated bottles then you need more variety and better pricing for the other non allocated stuff. I've tried to support Roco when I can but sometimes I leave empty handed if I don't see anything that stands out. When they have specials they're usually pretty good.
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August 2023 by Val Zhoglo
Great selection of all kinds of Spirits and beers. Good prices!
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April 2023 by James C.
I stop by Roco Wine and Spirits from time to time and try to do my part to support small businesses in the area. I occasionally arrive at Tsuki Sushi (recommended) before opening and buy a bottle at Roco while killing time. It is a decent bottle shop with a good selection for a small shop. After browsing I picked up a 750 ml Frey Ranch Bourbon. It was $100 and I hadn't done any research beforehand, so I bit the bullet and paid. Afterwards, I did some searching and the bottle was $50 from the Frey Ranch web site and $40 everywhere else. OK. Lesson learned. Next time I am early to sushi, I will just run into Lowe's instead.
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April 2023 by Jesse G
Be very careful about purchasing from this business online. I bought a bunch of bottles back in November of 2022 and 3 of them were never shipped to me. Communicated with the owner about the mishap for multiple months where he assured me they would be sent out “the next day” multiple times. Apparently they were dealing with a new shipper and were overwhelmed with orders so I was patient for a while. Well, 5 months later and I still haven’t received them. Just going to call it a $60 loss at this point. Buyer beware.
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April 2023 by AnnMarie Johnson
Was quoted a really high dollar amount for Blanton’s. And the store replied with a good response as to why. Changing my review and thank you.I’ll be back to visit.
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March 2023 by Kyle W.
Horrible customer service for online shopping.I was trying to place a larger order over $1000 and was having issues trying to check out as the website wouldn't give me a shipping quote even though my state was one of the states their website says it'll ship to.I tried calling the store to find out why I couldn't complete the transaction. I was put on hold right away and then the guy talking to me said he didn't know what was going on. Instead of trying to find out or ask someone else who knew more than him, he told me to call back in a few hours.No thanks. I'll take my business elsewhere.
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January 2023 by Travis Zech
Very nice store with friendly employees. Their selection is by far the best in the area. If looking for something that's a bit rare, try this store out you will probably find it. Oh ya they also have a tap bar on site for fresh draught beer. Give this store a try I'm sure you will like it
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December 2022 by Christopher L.
Whiskey Scammers! They will break it off in you on their prices, typical price gouging on the buffalo trace bourbons. But worse, won't take American Express either. Would go anywhere else, don't support these swindlers.
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September 2022 by Igi Man
Got scammed once there. When you buy, you don’t get receipt and you don’t know what you’re paying for and always seems like you overpaying. Always ask for receipt and check your change. For 5 glass bottles (0.9 oz) import beers I paid $36 bucks. At other liquor stores I pay way less, so I don’t know if its overpriced beer or he scanning the bottle twice.
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August 2022 by Tim S.
My wife and I stopped in on w whim, we were in the neighborhood. I'm so glad I did. There are a few bourbons that can be a bit difficult to find that I'm always on the lookout for, and Roco had them on the shelf. Great selection of whiskey. I don't know who is was that welcomed us in to the store, I didn't get his name, but he was very polite and very helpful. I'll be going back for sure!