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April 2024 by Craig Shaw
Good service and a good selection.
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March 2024 by Bhuwendra Sharma
West napa, guy didn't know if he had parts or not, just telling me price and said that all parts are at Northgate blvd, wants me to pay him and pick the parts at Northgate blvd, store manager tried to get the list of parts again and said that it has 3 sets of parts even gave the vin no....just a hopeless customer service....
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December 2023 by don Johnson
Jose was able to provide me some CVC- Guaranteed to pass. Unavailable at Walmart, AutoZone & O'Reilly. Thanks.
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December 2023 by MIkhail Nozdrin
Always a great professional service
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November 2023 by Angela T.
I tried to purchase items to do an oil change on my vehicle from your location recently. There were 3 visible employees and 1 other patron in the store. Not a single employee even spoke to me as I stood at the counter waiting to be helped. I waited more than 10 minutes while the witless and seemingly worthless "employees" stood around. One "employee" was helping the other patron, but the other two losers did nothing. I suggest strongly that you consider monitoring your employees better: send in secret shoppers, review your own camera footage, drug test your current witless, clueless and otherwise lazy employees, possibly hire better managment, but do something. I walked out after 10-15 minutes without ever being helped or even spoken to. What a shame. There are so many other choices when buying auto parts and we will not be returning. Apparently, Napa Auto parts is where "employees" go to take a napa, as it's definitely not customer focused or friendly.
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November 2023 by Maxim “Maxat Hybrid Repair” Popov
Great store very good managers easy to work with
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August 2023 by Harry Kendall
very helpful.
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July 2023 by Timothy Culp
Great service
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July 2023 by David
Just What You Need!
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July 2023 by Valeiru Rusu
Poor assortments.
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July 2023 by Nick Ramos
Great service
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July 2023 by Beau Fisher
8 am lol
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February 2023 by Brian Curtis
Weird unwelcoming millennial employees. It's like they were getting high in the back.Good parts though.
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December 2022 by Victor Preciado
I was stranded with a dead battery in front of 24 Hour Fitness in Downtown Sac and my parking expired at 8am and became a loading zone and I had to be out immediately or ticketed for tow. I called this location, Talked to Travis; told him I needed a battery asap. He said if I went online and purchase it over the NAPA website he could have it delivered asap. I did the whole process with him on the phone. It was done in less then 10 min. I even chose his recommendation the most expensive battery in the whole store. I even offered an extra $100 tip to expedite the delivery. My maps showed a 3.5 mile drive for 9 min away from my location. I paid $260 and these mofo’s never came. I called back 30 min later to check on it, and another employee said it was out for delivery and to be on standby.I got a call like 6 hours later from a polite guy named Max who said he barely got to 24 hour fitness and was there with my battery and I just told him I ended up having to tow my car to the dealer and buying a battery off the dealer and got to work at 9:30 am 4 hours prior.So you can just refund my credit card. Stay away from this location. This should’ve been a quick 10 min drive delivery. They’re gonna claim confusion, but I was very clear. I don’t fukc around when I talk
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November 2022 by Stuart Douglas
Travis was a great help, one of the best part persons I have ever dealt with in my 49 + years as a Master Diag. Technition.
