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August 2024 by valdez3080
Freight package was due to be delivered on a Friday by 6pm. I adjusted my day to be home to receive the large package. 1:30pm I received a call that the package was at the depot (as of early morning, 9:00am), but missed the local delivery truck. When I asked if I could respond to W Sac to pick up the operator said "no". It would require approval from the sender. The package would sit over the weekend (FedEx closed) and need to be rescheduled for delivery. I called back 5 minutes later trying to arrange a pickup. Apparently same day was impossible, the package was on the truck, at the depot, but no unloaders available. The female operator was somewhat short, unsympathetic and not flexible with trying to meet my request. My package sat on the truck the entire day (of delivery) and at the depot for the weekend.
Other than "West Sac FedEx" there were no directions given when I arranged a Monday morning pickup. Less than helpful.
Locating and accessing the FedEx freight lot required some probing of their perimeter and a visit to the guard shack. It may have been the same female operator that helped me because she too was less than pleasant. I ultimately got my package and the forklift driver seemed nice. I was disappointed that I had to wait through the weekend to receive the package, and I lost most of my Friday waiting for the delivery.
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July 2024 by Luis Quiroz LQ
Yesterday the FedEx driver delivered my package empty box was open and folded in 4ths. I have cameras in my house that show when he dropped off my package and was in a rush to leave the area before someone opened the door to receive the package he even knocked at the door.
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March 2024 by Robert Sarkissov
Never ever go to this place. This is the worst place I've ever been.
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February 2024 by Christian Condon
Tried calling the terminal and they literally just won't pick up the phone.
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February 2024 by tony p
I work here, have for 29 years so of course it's the best lol shipper in the country! ;)
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February 2024 by Thos Trujillo
Package arrived with Mova globe broken and is leeking fluid.
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January 2024 by Rahul Saini
Dropped trailer and got loaded in about 2-3 hours. Nice staff.
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October 2023 by Haas Jacinto Martinez
Great fishing spot... it's like a half mile hike to the deep water channel
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October 2023 by moha money's
Disrespectful lady and supervisor both of them are racism
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October 2023 by SINGH IS KING
Becare full your load locks. They still my load locks i have expensive load locks they don’t give me back said we don’t responsible
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October 2023 by Dream Pool
They don't have good customer service.
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August 2023 by David Hughes
Pleasant transaction
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June 2023 by BANC Boys
They host the TDC and are always super welcoming ?
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March 2023 by Harpal Singh
Totally waste of time . On delivery they will drop your trailer and will say wait on street . No body will give you any response on phone about trailer unloaded or not .You have to wait for 8/10 hours. Be careful about load locks they hide my load lock and when I said them they said we are not responsible for load locks .The old lady inside office was very rude and do not have sense how to speak .Poor service ??. Only one thing I liked that the security guard was nice and friendly .
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March 2023 by Azamat TUKHTAYEV
very slow in general, workers do not work well, i lost 1 day
