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July 2023 by Karen Calisterio
We had a great experience bringing in our 5th wheel in for service on our Onan generator. We were able to get an appointment in short time and picked it up the same day. Everyone we came in contact with was friendly and professional! Extra kudos to Fernanda for her great customer service and beautiful smile.
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July 2023 by Wayne T.
Absolute MORONS in my opinion! I had major service done on my 2019 Berkshire Diesel Pusher and found out they never changed the generator oil or filter. Plus the original filter (they never changed) leaked from being torked to tight with pliers. The cummins diesel engine oil looked to be dirty and a quart low as well with only 90 miles driven. This was confirmed by an rv tech with 34 years experience! Watch out! Im going somewhere else. I should have realized what I should expect from the service dept because of the poor customer service and unfriendly attitudes of the staff when I brought it in. You know the types that continue to look on their computer and chat with buddy staff and fail to acknowledge a customer standing at the counter for several minutes before being attended to! Never again will I do business with these clowns!
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May 2023 by Promote Me ..
I needed a oil change on my generator that is located underneath my Class A motorhome. Super bad location. I popped in mid afternoon & they were super kind & fit me in.
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April 2023 by Naveed Akhtar
Great people and great customer service. Great value for your dollars.
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March 2023 by stephanie wilson
Went to get parts for my Onan Generator. Brent in parts was very helpful, even soliciting ideas from a service writer to help with our problem.
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February 2023 by Daniel Mishchuk
Had a recall for my scr and went to them and they said that it’s a one week job and they have to take the truck in and take it apart. More than a week past and i tried calling few times and they wouldn’t answer… few days go by and they still won’t answer. Had to block my number for them to pickup and they said product has just arrived. Call them few days later and they make an excuse that some brackets are broken. Fyi there are no brackets for SCR and if they were it takes 1 day to get them. Got tired of calling them so i called corporate and corporate told me that truck is done. I asked why wont they give me any updates and treat me so badly and they start making excuses and supporting their workers. This is why You always fix your own truck or have a good company fix it. Cummins You make good engines but terrible customer service… and avoid the lady at the front deskAfter making my first trip, the truck had constant problems, engine would derate, etcThey put the battery cables on incorrectly on two batteries and they were draining instead of charging, ignition relay blew while driving at high speed and truck shut down. Wont regen properly. Terrible customer service and 5 year olds working in service department, don’t know how to put trucks back together. DON’T GO HERE WHATSOEVER. Save yourself a few headaches and dollars.
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December 2022 by Ron McConlogue
I dropped my 2020 Winnebago Vita off to have the Generator Evaluated. The Generator ran away. Desiree and Steve both have stated the would be in touch via phone. Desiree said they couldnt/wouldnt give a estimate just sign on the line and she will be in touch. I have spoken to Desiree and Steve both. Neither will give a straight answer and always say they will be in touch by the end of the day.No one will return a call as stated. This location will not do warranty work or even help the customer start the process. The extended warranty company will not speak to the customer.I made the mistake of giving Desiree a date I need the Motorhome back.If you want customer service and follow through this is not the place to bring your RV and spend your hard earned money.Dont even get me started on Steve not being able to find my Motorhome.
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December 2022 by Ron M.
I dropped my 2020 Winnebago Vita off to have the Generator Evaluated. The Generator ran away. Desiree and Steve both have stated the would be in touch via phone. Desiree said they couldnt/wouldnt give a estimate just sign on the line and she will be in touch. I have spoken to Desiree and Steve both. Neither will give a straight answer and always say they will be in touch by the end of the day. No one will return a call as stated. This location will not do warranty work or even help the customer start the process. The extended warranty company will not speak to the customer.I made the mistake of giving Desiree a date I need the Motorhome back.If you want customer service and follow through this is not the place to bring your RV and spend your hard earned money.Dont even get me started on Steve not being able to find my Motorhome.
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October 2022 by Melissa Mulchahey
ZERO customer service and they never ever answer the phone or they leave you on hold and never come back. They've had my Tiffin for 2 months now and neither Steve or Mike will return calls, provide updates or even actually ANSWER the photo. This is horrible!
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October 2022 by Melissa M.
They have had my RV for warranty repair for 2 months now. Waiting on parts. I've spent the better part of 2 hours now trying to reach someone to get an update. I've been put on hold for 20 minutes then disconnected by the "operator". They I finally did reach another person - "Steve" in service - who put me on hold for 30 minutes and then never ever came back. I've been calling for an hour straight and can't reach a single live person. This is beyond unacceptable.
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February 2022 by Everett Sanchez
They didn't want to sell me a starter, and I even took the starter off the motor, and was told they could not match it up. Wasted an hour of my time, because they were not sure if I was telling the truth, like I would lie about the motor not being a Cummins. Wenf to autozone,, matched up starter in minutes, and was out the door and happy because
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February 2022 by Ideal Surgery
THIS PLACE IS AWFUL THEY NEVER ANSWER THE CALLS THEY DONT FOLLOW UP THE SERVICE IS BAD AND THE MANAGER IS UNAVAILABLE
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January 2022 by Judy K.
Excellent service! The guys came right out and ran our codes. Gave us a few options. It was something simple and they took us right in. They did what they said they would do and did it. We were there once before and they ran the diagnostics and knew it wasn't something they could help us with and they advised us where to go and didn't charge us for the diagnostics! Definitely would recommend them !
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October 2021 by Steven Mei
No communication at all, no one answer the phone or return the voice mail, NOT SURE WHY THEY ARE STILL IN BUSINESS!!!
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September 2021 by A Collins
After seeing our two check Engine lights on in our 2018 allegro red going through the passes in Weed , California we called a couple mobile RV repairs with no answer and then other calls to us being pushed to more repair places including Freightliner with no time due to the Thanksgiving week!.. Seeing how we are on a road trip far from home this is a must fix situation so after calling Freightliner in Sacramento Theresa suggested calling Cummins in Sacramento because they’d be open later. Amazing service , called to let them know we were on our way Demonte jumped right on it as soon as we pulled in before you know it we were hooked up in getting a diagnostic reading!.. it seems not much to worry about but get looked at soon. When we went to leave the control panel showed all lights and all messages ?. Expressing our concern to DeMonte he rushed us right in even though they were busy took care of us within one hour and had us back on the road great customer service cannot say it enough stop in there if you are feeling the need!!
