-
February 2024 by Kelly C.
AVOID AT ALL COST!!! It took almost 3 weeks to get my out of stock white iPhone 15 pro because they never ordered it the first time. Then a second time. Finally I ordered it a third time and it came. A had the worst experience here. Also, Don't believe anything they tell you. Google prices for accessories or you'll be screwed because all sells are final on them. I would avoid this location fully. Juan was the person who first helped me and sucked. Today the manager lied and sucked as well. It's a whole recession out here. Stop trying to get over on people.
-
February 2024 by Jenny Jones Strasberg
Jose was the Best he helped me get set up with my new service! Thanks again truly appreciate it!
-
December 2023 by Joshua M.
They sold me a whole home internet box. Said it was an upgrade from my white box. Representative said "it's a no brainer ".it would also save me 10$ a month going from 45$ to 35$ with faster speeds. After about 20 days I received my bill and it basically doubled. Which granted the phone I added had a connection fee. Going forward not My internet now costs 20$ more a month and he also unbeknownst to me added insurance 17$ a month to the phone I added a line with . Quite honestly I think the white box worked better. When I went back to discuss they made me wait 1 hour just to be spoken to. After speaking to the manager and be insulted by the representative whom clearly doesn't know the product he is selling with no resolve. I will never go back to this store . From this point on I will do my business on line directly with Verizon.
-
December 2023 by Tenaya Medeiros
Had a good experience with Jose. He was very knowledgeable about the different plans and promotional deals. I had to transfer my phone number from my employer to my own line, set up new account and new iPhone — I got this all handled in one hour (which was a first for me at any phone provider).
-
December 2023 by Boss
"I had a fantastic experience at the store, thanks to Jose. He went above and beyond in helping me with all my questions. Jose's knowledge is truly impressive, and he made my shopping experience smooth and enjoyable. Thank you, Jose, for your exceptional assistance!"This review for Jose with beard…
-
December 2023 by George H.
Outstanding professional service in a calm environment. Jose R. examined my phone and gave me several options. I left with a new 23G Ultra in under 60". Top notch service.
-
December 2023 by Rose Krol
I woke up to my phone not working, with apple support made an appointment at Best Buy and they couldn’t do anything. So I went to Verizon next door, and after waiting 20 mins (this is why 4 stars, not 5) Jose with the beard was able to quickly help me fix my phone. He fixed it with a force restart, what I had been trying all morning, but he had the magic touch and it worked. Shout out to Jose
-
December 2023 by Rhylin D.
Jose Mejia is great help I got my to work I can call and text now because of him God bless this man
-
December 2023 by Nicole Hernandez
I rarely ever write reviews especially negative ones, but what I just experienced today was NOT okay. Please make sure to call corporate to double confirm what the employees at this store are informing / charging you is accurate. I just got scammed by employee, Jose Mejia and I’m unsure what the other guys name was but he was well aware of everything going on and letting it happen! I think I heard Jose at one point call him the manager which is wild. I came in because my SIM card was failing. Jose said I would need to pay $50 to activate the E-SIM which corporate has already made me aware should be charge free if it isn’t a new line being added. He proceeded to say he’d use his own employee discount and I would just pay him $40 cash, so no receipt which was a red flag. I just came back from a 24 hour drive, broken foot, and haven’t had service for 24 hours so I really didn’t feeling arguing and agreed. I later found out through corporate otherwise. Please be careful.
-
November 2023 by Justin M.
Made an appt to trade in my iphone at this location (expecting it to be a process.) However, even upon early arrival for the appt, they still accommodated me with professional and courteous attention. JOSE, was amazing. Seamlessly helping me with my trade in, xfer of phone info, and pure HONEST advice. Nothing to up-sell other than what he thought was beneficial to me! Amazing service. I have found my new Verizon store!
-
November 2023 by Justin G.
Really great experience. Went in to buy a new phone & set up WiFi. Jose (with the beard) was *incredibly* helpful and thorough. I had never considered that buying a new phone could be a good or a bad experience, always just thought it would be a mindless purchase. But Jose was very engaged and was super attuned to all the steps involved in buying and setting up the new phone. He made the purchase quite smooth and efficient, and he was very patient in presenting all of the options. Never felt rushed--genuinely felt like he wanted to make sure I was fully satisfied and informed about what I was buying.
-
October 2023 by Richard K.
This store is amazing. Mostly because they think and answer questions super transparently. Arturo is amazing. Really helpful patient and thinks about how to clove problems. We ordered a iPjone 15. It got delayed - normally we'd get the dumb answers and ru around at another Verizon store - not Arturo. He took the time. Got the detail , explained the problem and for us back on track. Good effort Arturo - and his team mate Jose who took the original order. A really good teal here. Thanks a lot
-
October 2023 by C C
Beware ! This is Not an OFFICIAL VERIZON Store. You will be charged service fees and forced to buy overpriced accessories.
-
October 2023 by Matthew A.
Jose with a beard was fantastic! Knowledgeable, helpful, efficient, and friendly. Would definitely recommend.
-
September 2023 by Ekaterina R.
Big shout out to Jose! Thank you for the best buying the phone experience! Very nice music played at this store
