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February 2024 by Nerija Vietaite
It’s time to fire the skinny guy with glasses because the customer support he provides is not acceptable. Everyone in the store is extremely nice and helpful other than him! It’s the third time that we have to calm down this little manager. It’s unfortunate to see how his mood changes affect the staff too. No one should feel powerful enough to yell at their subordinates.
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February 2024 by Diana Jurand
This location hustles. Was in the other day and all of the 5ish folks working were busy kindly and efficiently helping the many who came and went. Thanks for your help!
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February 2024 by Carver Folkes
Moss runs a tight ship. He and the entire team at the store are efficient, kind and extremely professional. Thank you for making my notary experience a breeze.
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December 2023 by Jacopo Fontana
I think this is my 5th or 6th time using this store,everyone is always very nice and professional. Today a very nice girl with a Santa hat ?? helped me . Highly recommended. Thank you!
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December 2023 by Natali Kuzmina
Great place, fast service. No queue, scanned the QR code and sent the parcel in less than one minute. I am pleased.
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October 2023 by MoMo Zhou
I have had nothing but great experiences with Eric, Zac, Daniel, Solomon and Jasmine at this location! I have a mailbox at the UPS Store and am constantly getting various packages and mail sent there -- the team always greets me with a smile, knows my mailbox number by heart, and goes above and beyond. Thank you, guys!
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October 2023 by Ben Ward
Service is really hit and Miss here. Usually they are amazing. Young guy with glasses and tattoos is incredibly rude super unhelpful
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September 2023 by Skip S
Very difficult experience with the owner Zorick. He said, "Welcome to the real world. Don't keep my staff there after hours." Wouldn't listen. Argumentative. Talking over me. Said his UPS Store has no relationship to UPS itself. I filed a complaint at UPS Corporate. Posted complaints on other websites. However, nothing will be done. No one at either entity cares about customer service.
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September 2023 by Austin Baltes
Very well run. Anthony G's been helping me, and he requires 0 work for me. I show up with what I want to send and then it's neatly packed, labeled, and shipped before I know it. Makes it a breeze!
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July 2023 by Grazia R.
BEWARE!!! They have stolen a number of my Amazon returns. They purposely work slow so there will be a long line.... Then their scheme is to tell you to leave the return slip and box/package open so they can scan the barcode etc. and you can leave you items and theyll take care of the rest. They sure took care of my amazon return, amazon never received my items. It was about $180 worth of items. The employees here are THIEVES.
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May 2023 by Andres O.
Hi good evening, I left my backpack inside of the store but you guys are now closed. I have important documents in there that I need for my flight. Could someone please contact me so I can retrieve my bag? Thank you so much.
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May 2023 by Stephen Salyers
Always great service from this long time staple store in heart of West Hollywood friendly and clean very organized
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May 2023 by Romel M.
I haven't have any issues in this location, just be aware this is a busy location so you might have to wait for a bit
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April 2023 by Malachi C.
I hate to complain on the staff because I know they should be paid more. But they staff is rude. And the store charges 2$ for emails. I never seen unnecessary price gouging this bad.
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April 2023 by Hannah Soto
I had the best experience working with Zac and Eric at UPS West Hollywood. They helped me, in Chicago, ship a cake from LA to San Francisco and were incredibly patient with me and recommended ways to make sure the cake arrived on time and in the best shape. I was so pleased with their customer service!
