June 2023 by Ivana Santilli
Though the jeans are kind of the coolest and on point that you can find, continuing a legacy of what Levi's does best, what I instead wanted to review is the customer service. Customer service is a lost art, especially in the age of online shopping. Natalie, was really great to deal with. She solved an issue, by doing justice to the store's policy, but also being fair to the customer. She problem solved and was kind and professional in doing so and went a step further to make it work for everyone. (Do note that the exchange/return policy here is pretty stringent and make sure you work within those when eyeing a beautiful pair of jeans. ) Natalie's knowledge of her products is above and beyond. I was helping a friend who is in her 80s and very stylish & elegant, to find a pair of jeans that would fit her well, & serve as a classic chic go to pair. The information and sizing, and description I gave , was matched perfectly with a new style that Natalie said was her current favorite at the store, and my friend now has a perfect easy to grab modern pair of jeans to rely on now.
