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September 2023 by Mikael Небесный Дракон
I love everything from this store! I hope soon I will be able to earn money to buy beautiful things there❤️
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September 2023 by G G
I had a challenging experience with the sales team. Despite assurances of price matching and quality products, there were issues. We didn’t receive the promised price match, and some items arrived damaged. I believe that open and honest communication is vital in customer service. I hope these issues can be addressed for better customer experiences in the future.I'd recommend considering Macy's or Bloomingdale's for your purchase. I've had positive experiences with them, and I believe they provide more reliable and trustworthy service compared to the main store.
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September 2023 by Ali G.
I had a challenging experience with the sales team. Despite assurances of price matching and quality products, there were issues. We didn't receive the promised price match, and some items arrived damaged. I believe that open and honest communication is vital in customer service. I hope these issues can be addressed for better customer experiences in the future. I'd recommend considering Macy's or Bloomingdale's for your purchase. I've had positive experiences with them, and I believe they provide more reliable and trustworthy service compared to the main store!
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April 2023 by Gigi B.
I use to go to this store many years I am a regular Costomer after this new managment I will never walk-in to this store ! She is the most rude and unprofessional manager I've ever seen! And the store looks terrible it's like walking to a warehouse ! She have no personality and zeros scales of managing a store ! This store lost its own welcoming energy ! She must go !
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February 2023 by Sharon S.
Michael Aram in West Hollywood is a beautiful place to shop. Tamara is so sweet, personable and helpful. She goes out of her way to meet her customers needs. I definitely recommend!
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February 2023 by Sue S.
I've been a fan of Micheal Aram home for years now, my living room is lavishly set up by all the the great pieces made by him, I do understand how great his design is, but once you walk in to this store the way you get treated by lovely welcoming personnel is a different experience people like Toma, are rare to find in any designer places, she's professional, with a great taste in design and kind helping with your purchases.. I definitely enjoy working with them!
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December 2022 by Alex H.
I called two weeks ago and dealt with Sales Person named Edgar. I explained him the items I wanted to purchase and requested gift wrapping and shipment. Edgar did not tell me that it would take 12-14 days after purchase to receive items. I called after a week and talked to Edgar again asking him when I will get my shipment. With his pompous attitude he said it takes 12-14 days. I'm calling him again today and telling I got an email from Express Service is that the delivery service for your store, he says you have to call that number with his unprofessional and pompous attitude. I said there is no number on email I received, and Edgar says he doesn't know. I asked for my order to be cancelled, Edgar says bring the items to the store when you receive them. I have had enough of your attitude and pompous behavior. Zero customer service. I don't recommend them and don't deal with them. Go to Bloomingdale's and purchase Michael Aram not from their store with zero customer service.
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November 2022 by Alex K.
Edgar would not help me with an exchange of a wedding gift. Store policy states any returns after 14 days are entitled to store credit. He would not give me the store credit even though I have my gift receipt. I even offered to do an exchange for an item of lesser value and he would not allow that either. He actually wanted me to pay an additional fee since the item I was trying to return is on black Friday sale even though the receipt was NOT from black Friday sale The sales person was very nice which is why I am giving this store 2 stars and not 1 star. Do not go when Edgar is working as he is not helpful.
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November 2022 by Amik Maytesyan
Expensive very nice high end gifts
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September 2022 by Mehdy Bohlool
Their collection is fantastic. Everything is hand made. I wanted to get the whole shop
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August 2022 by solmaz tatarittr
I was sent a tilted vase.When I reached out to the store there was no compensation whatsoever.
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August 2022 by Matthew Hobson
I looked at his wares in a retail store. The candles were unbelievable. Some hardcore chemical engineering must have went into those. Smell his candles!
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May 2022 by Lauren K.
I have bought Aram's things several times at Bloomingdale's. It was great to get into his store and meet the fabulous Edgar and really see what he offers. Aram has so much more that what you see on the shelves at Bloomies here! The store is large and expansive. You can find every from tableware to Judiaca to museum quality sculptures. You can find something lovely in all price ranges. And if you're lucky, you'll be helped by Edgar. He's got great taste and will help you find something perfect. See website for hours and location.
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January 2022 by Marat Babahanyan
Amazing custumer service at the store. Edgar went above and beyond for us. We met him first time and he made us feel like a family. Very knowledgeable, explaining history about every piece of art we asked about. Didn’t push to buy anything, very warm atmosphere.
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January 2022 by Michelle B.
Came to the store to purchase a gift for my mother-in-law and Toma greeted me with the warmest greeting. She made my shopping experience pleasurable and helped me with the perfect gift. My mother in law raves about the coffee pot I got. Thank you Toma for the easiest shopping I have done in a long time! Will be back!!!